Standard Chartered Bank Careers

The Role Responsibilities

• This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.
• Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels usage online, mobile, contact centre and ATM.
• Responsible to cross sell selected Retail Banking Products with focus on Wealth, Bancassurance sales, Assets and CASA assets under management build up.
• Introduce and educate clients of the self-service/ automated banking channels and help them to use the services extensively.
• Accountable to ensure the clients tools to transact are delivered i.e the Visa Infinite Debit and Visa Platinum Cards.
• Drive high quality sales interactions and ensure a seamless onboarding experience for the client. 
• Accountable to maintain prescribed quality levels and convey right information to the clients and avoid mis-selling and complaints.

Strategy

• Awareness of the overall Group Business Strategy, going Further Faster
• Align to the overall Consumer, Private and Business Banking (CPBB) Affluent Strategy of growing the client base with a focus on AUMQ clients. 

Business

• Awareness, alignment and support to the overall CPBB Business strategy
• Deliver on the financial objectives consistently.
• Manage individual costs effectively, telephone, transport and other staff related costs.
• Responsible to intensify cross selling of all Bank Solutions
• Responsible to support the Bank’s digital agenda by providing digital education to all clients. 

Processes 

• Informed of the client onboarding process adhering to the KYC requirements.
• Responsible to only onboard the clients who meet the correct due diligence.

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Governance

• Awareness of and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local Regulator: Kenya Central Bank

Key stakeholders

Internal 

• Priority Banking Relationship Managers
• Business Banking Relationship Managers
• Employee Banking Relationship Managers
• Wealth and Insurance Specialists
• Branch Network
• GBS and Account Service Team in Country
• CDD Ops Team
• Product Managers 

External 

• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya / CPBB / Client Acquisition
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Scanning, Care Calls and Cross Selling 

Our Ideal Candidate

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management
• Excellent interpersonal skills
• Highly developed networking and negotiation skills

Role Specific Technical Competencies

• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Customer Support Policies, Standards and Procedures
• Effective Communications
• Customer Retention
• Cross-selling

The Role Responsibilities

• This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems.
• Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels usage online, mobile, contact centre and ATM.
• Responsible to cross sell selected Retail Banking Products with focus on Wealth, Bancassurance sales, Assets and CASA assets under management build up.
• Introduce and educate clients of the self-service/automated banking channels and help them to use the services extensively.
• Accountable to ensure the clients tools to transact are delivered i.e the Visa Infinite Debit and Visa Platinum Cards.
• Drive high quality sales interactions and ensure a seamless onboarding experience for the client. 
• Accountable to maintain prescribed quality levels and convey right information to the clients and avoid mis-selling and complaints.

Strategy

• Awareness of the overall Group Business Strategy, going Further Faster
• Align to the overall Consumer, Private and Business Banking (CPBB) Affluent Strategy of growing the client base with a focus on AUMQ clients. 

Business

• Awareness, alignment and support to the overall CPBB Business strategy
• Deliver on the financial objectives consistently.
• Manage individual costs effectively, telephone, transport and other staff related costs.
• Responsible to intensify cross selling of all Bank Solutions
• Responsible to support the Bank’s digital agenda by providing digital education to all clients. 

Processes 

• Informed of the client onboarding process adhering to the KYC requirements.
• Responsible to only onboard the clients who meet the correct due diligence.

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Governance

• Awareness of and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local Regulator: Kenya Central Bank

Key stakeholders

Internal 

• Priority Banking Relationship Managers
• Business Banking Relationship Managers
• Employee Banking Relationship Managers
• Wealth and Insurance Specialists
• Branch Network
• GBS and Account Service Team in Country
• CDD Ops Team
• Product Managers 

External 

• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya / CPBB / Client Acquisition
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Scanning, Care Calls and Cross Selling 

Our Ideal Candidate

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management
• Excellent interpersonal skills
• Highly developed networking and negotiation

Role Specific Technical Competencies

• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Customer Support Policies, Standards and Procedures
• Effective Communications
• Customer Retention
• Cross-Selling

The Role Responsibilities

Strategy

• Support the Senior Manager - Credit Initiation in ensuring proper monitoring and control of risks, efficiency, effectiveness and quality of Consumer Private & Business Banking (CPBB) Risk operations in the Africa Business Banking (BB) Hub

Support the Senior Manager – Credit Initiation in driving initiatives on:-

• Standardization of activities
• Automation of processes
• Any other digital initiatives as may be advised from time to time.

Business

• Support the Senior Manager – Credit Initiation in optimizing operating efficiency while ensuring effectiveness of decision making within the role.
• Continuously improve the operational efficiency and effectiveness of the Function’s risk management processes.

Processes

• Timely decisioning on all BB applications within Delegated Lending Authority.
• Appropriate and timely communication of all decisions to stakeholders and ensuring appropriate Management of Information Systems (MIS) is maintained.
• Ensuring that Retail/Business clients Credit Policy and standards are complied with and that all applications received are subject to these and the established processes and rules.
• Support in daily monitoring of excess accounts to ensure proper tracking, accounts are regularised on time and appropriate approvals are obtained.

People & Talent

• Continuously engagement with the frontline to ensure continuous improvement of submissions
• Continuous self-improvement through reskilling and upskilling 

Risk Management

• Ensuring that BB applications are processed within appropriate delegated authority.
• Maintaining high service standards by ensuring underwriting complies with Group and BB credit policies and adheres to Credit Process Manual (CPM) requirements while at the same time supporting achievement of set Turn Around Time standards.
• Ensuring that all applications are processed in compliance with BB Credit Policy and Standards.
• Ensuring that application processing is within the set turn-around timeframes and are efficiently carried out.
• Exercising diligence, independence and good judgement in credit decision that ensure quality BB portfolio with minimum delinquency and Loan Impairment (LI).
• Ensuring that credit Risk Management practices are adhered to in the unit and assistance in the Stressed Account Management (SAM)/ Accounts Subject to Additional Review (ASTAR) process to make it more robust.
• Ensuring legal, regulatory, and economic compliance.
• Ensuring compliance with the Group’s standard and regulatory requirements pertaining to money laundering and CDD.
• Participating in and/or supporting the Bank’s effort to combat money laundering.
• Exercise due care and diligence on matters related to Money laundering and CDD in the day to day operations

Governance

• Attending all SAM/ASTAR monthly forums to ensure the correct strategy is adopted to all stressed accounts.
• Performing review of accounts through annual renewals and proposing appropriate strategies for accounts where deviations have been noted while ensuring they are approved at the right level.
• Review of Covenants and Risk Triggers (CARTs) and ensuring the correct strategy is adopted for all accounts with breached CARTs.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal Stakeholders.

• Central Policy team
• Country Credit Heads (CCHs), Chief Credit Officers (CCOs)
• Country Business heads and CPBB, Product Head 
• Relevant members of Credit Management team
• Internal IT partners supporting CPBB
• Senior Manager – Credit Initiation BB

External Stakeholders

• Vendors, consultants & SME clients

Our Ideal Candidate

• A Business-Related Degree
• Accounting Qualification will be an added advantage
• Credit Skills Assessment Certification
• Good English Command

Role Specific Technical Competencies

• Substantial experience in the banking industry, including demonstrated success in Credit Initiation in an SME environment.
• Sharp business acumen including ability to assess risk and appropriate levels of return, understanding of market trends and the interpretation of impact on portfolio behaviour
• Full knowledge of Retail Banking Products and those of the competitors
• Strong interpersonal skills, Analytical skills and attention to details
• Good Computer skills with a clear understanding of the Credit MIS

JOB SUMMARY

Cluster market learning agendas and governance [40% of time]

• Understands the cluster markets’ unique needs, challenges and ensures that the global agenda delivers on country needs.
• Provide L&D support to Country HR Heads for any local regulatory body/ agency requirements to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government.
• Be a focal point in building and sustaining People Capability’s brand and communications strategy in situ, ensuring that the global agenda, learning standards and curricula are fully utilised and support global initiatives, such as the Global Learning Week.
• Monitor global programme roll-outs in their respective markets, taking a workplace skills transfer perspective to understand the actual business impact of global curricula locally.
• Provide quality assurance and challenge to requirements for localisation of global initiatives and curricula, ensuring such requests are properly managed to the relevant Learning Councils and Hive Leads.
• Manages local regulatory learning requirements in the cluster and ensures appropriate readiness for audit and compliance reviews. 

Innovation and Discipline/ Craft elevation [30% of time]

• Actively keeps up to date with the latest human centred, business relevant and commercially viable creative learning design and delivery solutions to influence decisions about their application in the learning solutions being delivered by the squad.
• Provides inputs on the best suited solutions and strategic vendors available in the market for various components of the Creative and Delivery Discipline.
• Provides support to solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
• Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Hives and squads.

Squad member activities [30% of time]

• Contributes to storyboarding sessions and design labs to prototype different creative learning design and delivery solutions required to deliver squad objectives.
• Uses subject matter expertise in the Discipline to come up with ideas for the most impactful and scalable learning experiences and helps the squad make the right choices about creative learning design and delivery approaches.
• Supports the development of engaging learning experiences using the most relevant creative learning design and delivery tools/ platforms /approaches and best practices in a high quality and cost-effective manner.
• Supports the Squad Product Owner with backlog management by estimating the effort and complexity of their assigned backlog items in each sprint based on prioritisation criteria. 
• Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.
• Embodies agile values and principles by participating in and contributing to all squad level ceremonies (e.g. sprint planning, daily stand-up, sprint demo, sprint retrospective, etc.)
• Continuously improves the developed learning solution by inspecting and adapting the work with Product Owner and other business stakeholders. 

Strategy

• The role serves to ensure that priority markets have the required level of focus from People Capability and that the global agenda of People Capability is translated into the cluster market with consistency and standards. The role will belong to the Creative & Delivery Discipline and be considered a L&D practitioner.
• In addition, the role-holder will be required to jointly work with the Heads of HR in their cluster markets to understand local learning requirements from their Country Management Teams, ensuring that the global learning agenda and curricula are maximally leveraged locally whilst also contributing to the global learning agenda through participation in various Hive led squads delivering global projects.

Business

Regulatory & Business Conduct

• Displays exemplary conduct and live by the Group’s Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads the team to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Processes

• Standard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: “having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”.

To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, disciplines and squads. In this model: 

• Multi-disciplinary “Squads’’ deliver work to achieve the function’s priorities
• “Priorities” are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called “Hives’’.
• All squad members are “Discipline’’ practitioners and are dynamically allocated to squads through disciplines:
• Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
• They provide a stable community for practitioners to belong to (as people move across squads)
• They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.
• Currently, there are three Disciplines within People Capability:

People & Talent

What the role requires

The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the cluster markets meet their regulative and audit needs, yet can create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.

The role holder should additionally be able to:

• Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
• Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery.
• Manage local regulatory engagements and submissions on skill development and Bankseta Learnership by understanding the local requirements and working closely with the country Human Resources team for compliance to these requirements

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [cluster  to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head of People Capability
• Head Innovation and Insight Discipline & Asia, People Capability
• Head Learning Technology Discipline, People Capability
• Head Creative and Delivery Discipline & Europe / Americas, People Capability
• Head Hive Today (Non-Mandatory), People Capability
• Head Hive Today (Mandatory), People Capability
• Head Hive Tomorrow (Reskilling Strategy), People Capability
• Head Hive Beyond and Africa and Middle East Region, People Capability
• Country Management Team
• Country Head of HR
• HRBPs and COEs
• Vendors and strategic partners
• Regulatory bodies/Industry bodies / Educational agencies
• Thought leaders and luminaries

Our Ideal Candidate

• At least a B.Sc in any field preferably arts and social sciences. A master’s degree would be an advantage
• Professional memberships CIPD, IAF but not mandatory
• Developmental Bank training– Design Thinking, Facilitation, Storytelling, Consulting and managing complex projects
• Proficient in English Language

Role Specific Technical Competencies

• Learning design and development fundamentals
• Agile project management
• Design prototyping and experimentation
• Data literacy
• Horizon scanning
• Business acumen
• People Capability expertise, knowledge and experience in Creative and Delivery
• Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning
• HR / Talent Data analytics & measurement /business intelligence capability
• Collaboration

Commercial, Corporate and Institutional Banking - Financial Markets – Internship

Corporate, Commercial and Institutional Banking (CCIB) at Standard Chartered Bank gives you the opportunity to be more. You can be more innovative, empowered, and impactful and take your career as far as you want it to go. We’re a place where ambition meets impact, which means you’ll be able to work on challenging projects, learn new skills and make a meaningful difference to the world.

For more than 160 years, we've been providing world-class financing, investment, treasury, and strategic advisory services to our clients.  We've supported their growth, where and when it matters most. We're the preferred banking partner to over 5,000 clients, covering large corporates, financial institutions, governments, small and medium-sized enterprises, and investors, facilitating global trade, capital and investment flows for them around the world.

A diversified product offering, and extensive global footprint differentiates our Financial Markets team. By understanding the markets in which we operate, as well as the emerging trade and investment corridors in Asia, Africa, and the Middle East, we provide clients with risk management, financing, and investment expertise, while building trusted relationships across many industries and sectors through bespoke solutions across asset classes. Here is where ambition meets impact - join us to shape the future of banking.

About the programme

Our 10-week Internship Programme gives you the opportunity to gain first-hand experience working on real-world problems, hone your skills, create lasting relationships, gain insights, and discover your strengths. Throughout the programme, you'll acquire the skills for immediate success, as well as understand what's required for the future as our industry and your career evolve. A strong performance on the programme could lead to a graduate job offer.

What you’ll experience

Through this immersive programme, you'll learn about our CCIB products, how they’re structured, how we manage varying risk types, and the processes and people needed to support our clients.

• A one-day orientation introduces you to the Bank and the interns
• Four days of classroom instruction on our products, our business, and our bankers
• On-the-job training and technical seminars to support your learning
• Performance reviews and support of managers, mentors, and buddies
• Presentations by senior management (speaker series) and engagement with executive management
• Networking within the CCIB business function and across divisions
• Engaging in community service

Interns will perform two rotations. The programme design ensures a comprehensive understanding of all core areas; Sales, Trading, Structuring and Research.

Eligibility 

• We welcome students from all degree disciplines and encourage students from diverse backgrounds to apply.  
• We’re looking for team players with excellent academic achievements and extracurricular activities, agile multi-taskers who can handle pressure, analytical minds with numeracy and attention to detail, and enjoyment of fast paced, dynamic environments
• Our more technical positions will suit individuals with Computer Science, Engineering, Mathematics, Physics and Statistical proficiency
• You need to be a penultimate year student, able to intern in June 2024* and start full-time employment in July 2025 
• Have the permanent legal right to work in the country you’re applying to

Exceptions   

• UK and UAE, we consider candidates requiring visa sponsorship for graduate roles. In the UAE, priority is given to UAE nationals

Commercial, Corporate and Institutional Banking – Client Coverage – Graduate Programme

Corporate, Commercial and Institutional Banking (CCIB) at Standard Chartered Bank gives you the opportunity to be more. You can be more innovative, empowered, and impactful and take your career as far as you want it to go. We’re a place where ambition meets impact, which means you’ll be able to work on challenging projects, learn new skills and make a meaningful difference to the world.

For more than 160 years, we've been providing world-class financing, investment, treasury and strategic advisory services to our clients.  We've supported their growth, where and when it matters most. We're the preferred banking partner to over 5,000 clients, covering large corporates, financial institutions, governments, small and medium-sized enterprises and investors, facilitating global trade, capital and investment flows for them around the world.

Globally, Client Coverage manages and develops our Client relationships. They work across the global network together with our product partners to deliver working capital, financing, trade, cash and financial markets solutions for our clients. The solutions cover a wide range of products and services from sustainable trade finance, to credit derivatives and mergers and acquisitions (M&A) advisory.
 
About the Graduate Programme

You will be supported and launched into a banking career on a global scale through our 18-month graduate programme. During our induction, you’ll meet peers and senior executives from across the Bank, creating networks that will support your career growth.

Our training programme will enable you to develop your technical, business, and interpersonal skills. You’ll get real-world simulations and case studies that will make our training come alive. Future skill development is a key priority across the programme and your career development, as we're committed to changing the way banking works for the better.

Client Coverage roles

Our industry leading bankers will help you join one of the specialties below. As part of our assessment process, we help you learn more about the opportunities and determine which best suits your skills, attributes, and interests. Through either opportunity, you’ll gain hands-on experience and become an integral part of the team.

Assistant Relationship Managers support Senior Relationship Managers in the execution of deals, coordination between clients and product partners, and account planning and business approvals. Sales responsibilities will be assigned to you, and you'll work with multiple stakeholders to identify opportunities.

Credit Analysts assist Relationship Managers in managing risk, structuring deals, and monitoring existing clients. You’ll gain a deep understanding of our CCIB products and how they are structured. You'll also conduct credit, financial, and industry risk analysis, as well as learn about environmental, sustainability, and reputational risk types and how we manage them.

Eligibility 

• We welcome students from all degree disciplines and encourage applicants from diverse backgrounds. 
• We’re looking for team players with excellent academic achievements and extracurricular activities, agile multi-taskers who can handle pressure, analytical minds with numeracy and attention to detail, and those who are adept at building relationships and striving towards goals.
• Final year students, able to start July 2024
• Permanent legal right to work in the country you’re applying to 

Exceptions  

• UK and UAE, we consider candidates requiring visa sponsorship. In the UAE, priority is given to UAE nationals
• US Graduate roles, we will not consider applicants seeking Optional Practical Training (OPT) or Curricular Practical Training (CPT) employment. 

Job Purpose 

To drive the achievement of business unit objectives and overall Bank’s objectives through the implementation of the People & Culture Resources strategy, policies and practices.

Key Responsibilities

Guide workforce and organizational planning

• •Support line managers to link their people plans to the overall business plan on an measures* annual basis. Contribute to improvements required in the plans if gaps are identified.
• Contribute to the development of the annual staff cost budgets by providing advice on market pay and anticipated workforce changes. Assess and coordinate manpower requirements of the business, and work with managers for viable solutions.
• Extract organisation management reports from the SAP system if needed.
• Review appropriateness of job contents with line managers and job family owners for all new and updated job descriptions, prior to submitting for job evaluation and publication. Educate line managers on the value of proper job design. When required, complete job analysis and design or request the Group Organisation Effectiveness team to support when there are projects to address job allocations in the business area. Ensure that the rest of the People & Culture team in the business area are informed of the changes.
• Ensure that structural changes are checked and updated monthly on the SAP system including reporting line changes, new joiners and vacancies.
• Succession planning to ensure Business continuity.

Ensure that the business area is appropriately resourced

• Proactively identify gaps and create improvement plans with support from resourcing and learning teams. In business areas where the functionality exists, work with workforce planning or productivity managers to ensure that People & Culture governance is adhered to.
• Approve requests for replacement vacancies as part of the quarterly workforce planning reviews. Assist in managing the headcount budget in partnership with finance.
• Support the efforts of the resourcing teams to define the business demand for recruitment for each quarter.
• As part of engaging with employees across the business, identify potential opportunities for employees to move to other areas and arrange interaction with resourcing teams where appropriate.
• Participate in interviews for graduates on request.
• For non-permanent resources that are contracted through payroll, review and approve the terms of the contracts prior to distribution to the candidate.
• Review requests for non-permanent resources and challenge line on the appropriateness of appointing non-permanent giving consideration to duration of the work, rates, skills levels and labour regulations governing non-permanent appointments.
• Participate in the selection and contract negotiation process for fixed term contractors.
• Participate in the orientation process held in the business by meeting new starters during their first week and position the offerings from People & Culture. Business partners are responsible for arranging introductions to key business stakeholders.
• Conduct exit interviews for junior and middle managers who have resigned as well as a sample of other employees. Compile analysis of the results of the exit interviews and share with the Head of People & Culture if any concerns are flagged.
• Drive succession plans for critical roles. Review the completeness of the plans and highlight gaps to the business heads. Actively participate in the development actions of identified successors.

Advise line managers on employee engagement, performance management, talent management and reward and capability build

• Participate in the on boarding of new resources. 
• Act as a champion of self service by explaining the functionality available to employees and line and managers and helping them to navigate through transactions where needed.
• Off board resources by setting up and conducting exit interviews for general staff, team leaders and line managers. Consolidate the exit interview feedback for review.
• Ensure that line managers have a thorough understanding of the People & Culture processes and procedures that need to be followed to manage and govern activities in their teams.
• Continuously engage with employees and line managers in the business unit to determine the level of engagement. Identify areas of concern and address with the business unit's leadership.
• Advise line managers on effective goal setting for their employees. Review a sample of performance contracts during each performance cycle with a focus on those prepared by new line managers. Provide feedback to line managers on areas for improvement. Facilitate goal setting sessions where required.
• Coordinate and preside over performance moderation exercises. Advise line on the appropriate performance distribution given their business unit performance.
• Track all employees on performance improvement plans and monitor closure/exit. Monitor the performance improvement process and ensure that governance and documentation standards are adhered to.
• Review overall pay levels for the business unit against market information and incorporate trends identified during recruitment. Highlight gaps or concerns to the Head People & Culture for consideration when determining the remuneration plans for the following year.
• Review requests for interim increases against the policy requirements. Make recommendations for approval and facilitate the process between line and Reward.
• Review remuneration matching by comparing the job market match to the individuals and highlighting areas that require correction to the Reward teams. Analyse pay data against market information to make recommendations to line managers where significant adjustments are required.
• Manage the process of distribution of the increase and bonus pools. Monitor spend and allocation of funds. Ensure that the remuneration cycle is managed as a project within the timelines defined by the Reward team.
• Drive the reward moderation process by advising the business unit leadership on the moderation principles and guiding the conversations in the moderation meetings.
• Ensure that fair and consistent standards and guidelines are applied.
• Explain the recognition programmes together with the opportunities to drive employee engagement and retention to line managers. Act as a champion for driving nominations.
• Drive the process of identifying middle management and professional level talent. Engage with the talent team to drive talent validation processes. Advise the business unit leadership on the thought processes around talent identification and development. Participate in the creation and monitoring of development plans for identified talent.
• Create a 1 to 2 year view of the skills development needs in the business area with support from Learning and Development. Help line managers understand the importance of development activities together with any local regulatory requirements around training. Provide input into the business area's skills development plans.
• Participate in the development of career maps and learning pathways for job families that are unique to the business area. Coach line managers on how to have career discussions with their teams.
• Monitor the business area's adherence to mandatory compliance training requirements. Drive the understanding of the importance of completing the training within the regulated timelines.
• Facilitate employee relations by driving the formal processes related to standard or non-complex Disciplinary enquiries.
• Advising the Business Partner on the opportunities for improvement of employee relations.
• Interpretation of the local labour law to assess policy compliance
• Attend to employee grievances as well as disciplinary issues.

Ensure that line managers are aware of People & Culture services and governance standards

• Ensure a thorough understanding of all People & Culture processes and policies. Guide line managers across the business on how to interpret and apply the requirements and what the business benefits are of doing so.
• Proactively brief line managers at the start of major events in People & Culture calendar (for example when the annual remuneration process starts).
• Participate in the group-wide designs of People & Culture solutions and process improvements as business representatives on request.
• Act as the change champion for improvements in People & Culture processes and systems by explaining the benefits to line managers. Call on support from the group teams in the change management process if needed.
• Engage with line managers to determine which people metrics they require for decision making. Aggregate and consolidate the demands and feed into the business intelligence team.
• Conduct detailed trend analysis on metrics and indicators to create a proactive view of emerging risks in the business area. Provide a summary view to the business together with potential mitigation plans.
• Ensure that change requests are logged for any changes to be affected.
• Ensure a personal deep understanding of the capability that exists on the People & Culture systems. Encourage business users to use all the available functionality.

Provide People & Culture business intelligence

• Encourage line managers to use self-service reporting available on the employee portal.
• Draw monthly reports of the key people metrics. Review the trends for the business area for all the key items.
• Highlight areas of concern to the business area's management team and make recommendations on actions that can be taken to improve the trends. For example, if performance ratings are declining a deep dive could be done to determine the reasons and detailed actions should then be developed.
• Explain the content and significance of the people metrics to line managers.
• Validation of Payroll reports: Establish and maintain a relationship with Shared Services ensuring the effective management of information on SAP. e.g., PRU – New Hire, Exit, Update

Change Management and Other Ad Hoc Activities

• Communication and management of the company’s change initiatives as Change Agents within the business unit.
• Help Line Managers to identify and realize the capabilities they require to reach strategic goals
• Making change happen and coaching Line Managers to draw the best from their people through encouragement support and personal charisma.
• Budget consultation with Heads of Business Units. 
• Attendance of Meetings with business for relevant departments and Trust Business
• Liaison with Trust business partners reporting within Wealth business in Jersey

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Human Resources or Business related course 
• Mandatory: Be an IHRM Member with a current practicing certificate 

Experience Required
People & Culture Business Partnering

• People & Culture
• 5-7 years
• Good understanding of the role P&C management plays in enabling business commercial and social relevance, acquired through relevant working experience. A demonstrated track record of problem solving in support of business specific objectives. Understanding of the P&C impact measures is preferred. Experience working with leaders in a complex environment is preferred.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Team Working
• Upholding Standards

Technical Competencies:

• Decision Making
• Digital Advocacy
• Inclusive Facilitation
• Integrative Leadership
• Organisational Navigation
• Storytelling

Job Purpose:

The purpose of the role is to support the Head of Personal & Private Banking in business planning and business performance reviews with in-depth analytics, ensuring decisions and plans are evidence-based. The role will be critical in implementation of continuous improvement initiatives and following up on action plans relating to business performance monitoring and improvement.

To assist the P&PB Head by providing comprehensive administrative support.  These include planning, organizing, directing and controlling the function of the Head’s office in accordance with laid down policies and procedures, delegated authorities and guidelines.

Output:

Business Planning

• Support the Head of P&PB with the formulation of strategy and the overall process of executing against the strategy.
• Coordinate and support the overall budget planning activities across the key P&PB functions in coordination with the various Heads.

Business Performance Monitoring

• Compile monthly/quarterly P&PB reports for submission to P&PB MANCO, Kenya Leadership Council and Bank Board Committees.
• Co-ordinate collation of broad-based business performance metrics and track performance based on information provided by the MI team.

Monitoring P&PB scorecards and undertake updates based on business plans 

• Support the P&PB Management team in defining KPIs, data and reporting requirements in support of the business and performance management processes.
• Undertake ad hoc and thematic research across the P&PB network, analyse and interpret the results making inferences and recommendations as required.
• To support the business performance review process by tracking and analysing readiness and performance against the business targets and strategic goals.
• Support the business planning process across P&PB teams to ensure full alignment of activities and business plans are evidence-based Benchmark performance against competitors and market trends and make recommendations on key performance drivers.

Continuous Improvement

• Undertake research on new business continuous improvement initiatives across P&PB
• Analyze and identify metrics for continuous improvements. 
• Conduct post Implementation benefits review of productivity improvement solutions to ensure client and business requirements are met.

Financial Management & Control

• Performance and Cost Monitoring and variance analysis
• Keep and maintain adequate records of all business performance management data, including projection trackers.

Company Secretariat:

• Preparation of P&PB submission to KLC and Board papers for timely submission to Company Secretariat
• Monitoring Board actions to ensure business needs are met in a timely manner.

Human Capital:

• Monitoring P&PB scorecards and undertake updates based on business plans 
• Support the P&PBManagement team in defining KPIs, data and reporting requirements in support of the business and performance management processes.
• Undertake ad hoc and thematic research across the P&PB network, analyze and interpret the results making inferences and recommendations as required. Maintain oversight of P&PB organograms.
• Champion the product trainings (up-skilling sessions) across the floor in collaboration with other departments.

Marketing:

• Work with P&PB Marketing BP to have oversight of all marketing initiatives including events, year-end gift coordination and procurement of branded goods.

Risk Management

• BAU issue tracking, follow up and decision tracking for all agreed action points. Managing and ensuring all Ops risk, internal audit and compliance matters are being handled.

General Coordination and Communication

• Coordinate Distribution activity scheduling and management 
• Provide support to formal corporate performance review meetings where necessary and manage the P&PB communications.

Administrative support

• Maintain and update the calendar and schedule of recurrent meetings for the Head of P&PB.
• Stationery Management-Manage the reorder levels for stationery, control the access and use of stationery.
• Office Organization-Manage the cleanliness and orderliness in the floor. Manage the subordinate staff assigned to Mezzanine floor.
• Leave management for P&PB Manco on behalf of the Head of P&PB
• Maintain the P&PB calendar of events (Quarterly staff feedback sessions, Quarterly Business Reviews, Team Building, CIB connect sessions, Quarterly Birthdays, Strategy Sessions)
• Venue bookings for the P&PB Head client events, and P&PB events
• Travel bookings for Head P&PB-Flights and Hotel bookings, Visa applications
• Assisting senior members of the P&PB MANCO and their direct reports as and when delegated for any other duties as required by the job.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Finance and Accounting

Experience Required
Business Management

• Business Support
• 3-4 years
• Experience in managing projects to completion to achieve defined business objectives or metrics.
• 5-7 years
• Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Embracing Change
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Industry Knowledge
• Project Management (Project Mgmt)
• Risk/ Reward Thinking
• Written Communication

The Role

• As CEO, you are responsible for providing leadership to the Company’s strategic management. You will define the Company’s overall strategy and provide leadership with the objective of ensuring further investment onto the Company’s growth and scale. Your role will include being accountable to the Board of Directors of the Company and being responsible for the overall management of the Company’s operations. Finally, you have responsibility for the overall success of the Venture.
• You will also work closely with the SCV Leadership Team, Venture Board, SCV Function Teams and wider bank COEs to execute and consult as required.

Responsibilities
Strategy

• Develop board approved consolidated strategy for the company ensuring alignment with the management team and the company’s board
• Being an ambassador for the Venture and SCB with key stakeholders at relevant forums continuously exploring & building strategic partnerships to drive growth and promote financial inclusion for the Company
• Develop and implement an effective business organisational plan that supports operational resilience and the delivery of strategic priorities focused on innovation, customer orientation, agility, people & culture
• Foster a culture of innovation, compliance and good conduct to establish the company as a model of strong governance amongst peers
• Take the lead in aligning with the regulatory agenda, starting with regulatory compliance and developing into a healthy relationship with regulators toward a common progressive agenda.

Business

• Establish an effective and scalable operational structure, resourced for a growing company’s requirements, and governed strongly to ensure business continuity, seamless change, and customer resilience.
• Manage competition and threats in the marketplace, with constant evaluation of the financial structure, capital strategy and strategic objectives
• Deliver business, customer acquisition and revenue growth targets by investing in efficient business development resources and tools, marketing, publicity and fit for purpose product and technology.
• Lead the company in continuous enhancement and improvement of the Company’s product offering as per agreed plan, overseeing & ensuring technology and product management resource capabilities are met to support the plan.
• Lead geographical expansion based on thorough date & research, due diligence, and validation of business assumptions.
• Execute the marketing strategy to enable business and customer acquisition, establishment and enhancement of the company’s brand value, and continued growth in active customers

Processes

• Establish and/or chair management committees as required by the company’s operating model.
• Implement business and governance review cadences as appropriate.
• Closely work with relevant person(s) and team(s) to maintain oversight on financial performance, liquidity requirements, budgets, funding, and investments.
• Review reporting obligations to both the regulator(s) and the shareholder(s); and assure accuracy and timeliness.

People & Talent

• Develop the company as employer of choice, where talented and purpose driven individuals aspire to work
• Develop a strong organisational mindset ensuring this is well embedded into the company’s policies and operations
• Manage performance, wellbeing, and engagement by creating a culture of achievement and satisfaction, ensuring a high level of performance and continuous coaching feedback
• possess necessary competencies and experience to perform individual roles and ensure development plans are put in place to achieve individual and organisational objectives.
• Role model the company values and behaviours, consistently promoting and reinforcing them.
• Provide a safe working environment for all employees and all OH&S issues are proactively managed.

Risk Management

• Develop and maintain organisational awareness of operational risk management
• Ensure that the relevant staff understand and accept their responsibilities in relation to risks, governance and controls.
• Oversee identification, assessment, management, monitoring, mitigation and reporting of compliance (including regulatory, conduct and financial crime) risks.
• Oversee the formulation of compliance policies and standards for approval by the relevant governing body (as necessary) under the Company’s governance framework.
• Oversee the development of controls for the Company for all risk types as set out in the relevant Risk Management Frameworks.
• Ensure independence, timely responses and escalation of risks and issues where it is felt that risk tolerance of the company is exceeded.
• Lead the regulatory relationships with each of the regulators, whose rules the Company is subject to.
• Collaborate with other governance, risk, and compliance teams within the Group and SCV to anticipate horizon risks that may have a significant impact on the Company and support the development of effective strategies to mitigate such horizon risks, including global standards for conduct of business.

Governance

• Promote the culture and practice of organisational compliance (including regulatory and financial crime) policies and standards.
• Ensure swift remediation of any regulatory breaches.
• Escalate serious regulatory breaches, or where risk tolerances have been breached, for notifying regulators as appropriate.
• Disseminate regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
• Insofar as they relate to regulatory and financial crime compliance, ensure details of developments are provided giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the company to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Global Head, SC Ventures
• SCV Leadership Team
• Group Risk and Governance
• Group COEs
• SCV functional teams
• Venture Risk Escalation Board Members

Qualifications
Training, licenses, memberships and certifications

• Extensive experience in start-ups, Fintech or relevant industries playing leadership or management roles
• Demonstrates experience leading best in class business practices and make sound decisions in the context of the Venture's business amidst diverse situations
• Strong general risk management with good understanding of relevant market and industry regulatory framework

Skills And Competencies

• Ability to inspire possessing leadership qualities to lead and delegate appropriately
• Effective organisational abilities in ensuring implementation of the Venture’s strategic goals and initiatives
• Awareness of communication concepts, tools and techniques; being a strong communicator in delivering and receiving ideas, information, and needs effectively
• Excellent collaborator being able to work dynamically across group stakeholders, businesses and regions
• A multi-tasker with ability to analyse from multiple perspectives, as well as ask the question “why” continuously
• Imaginative and creative approach to how we do work
• Curiosity about new technologies, workflows, and products
• Tireless work ethic and enthusiasm to execute and get things done
• Good business acumen (including ability to assess risk and appropriate levels of return)
• Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
• Ability to understand geographically dispersed and highly varied customer and segment base

ROLE SPECIFIC TECHNICAL Skills and Competencies and Proficiency Levels*
Technical Competency Name:
Proficiency Levels
General Management – Business Acumen

• Expert

General Management – Business Development

• Expert

General Management – Organisational Governance

• Expert

General Management – Competitive Environment

• Expert

General Management – Shareholder Relations

• Expert

General Management – Regulatory Environment, Financial Services

• Advanced

General Management – Product development best practices

• Advanced