Accounts Manager - Retail & Corporate

Overall purpose

Reporting to the Head of Operations, the successful candidate will be responsible for the management of new business, renewals, midterm policy changes and claims in order to realise MIB’s profitability, facilitate realization of budgeted production in order to achieve a profitable portfolio.

Key Responsibilities

•  Managing of claims and underwriting business as per Company policy
•  Negotiating terms and conditions and ensuring competitive business placement with reputable underwriters
•  Reviewing of performance of various accounts and products for growth
•  Dealing with and responding to customer’s enquiries
•  Ensuring that clients are advised on claims procedures and requirements
•  Monitoring claim trends and patterns and providing information for management decision making.
•  Ensuring that competitive quotations are concluded on a timely basis
•  Monitoring insurance company’s performance on the service level agreements
•  Budgeting, controlling and monitoring
•  Supervising, appraising staff, and identifying their development and training needs
•  Managing and monitoring processes and service standards to ensure provision of quality and efficient services to customers
•  Developing work plan and budgets for the department for approval
•  Overseeing the execution of departmental work plan and budgets
•  Overseeing performance management of staff in the department
•  Identifying training needs for the departmental staff
•  Mentoring and coaching staff within the department
•  Identifying procurement needs of the department
•  Preparing and submitting all monthly, quarterly and annual reports
•  Performing any other duties as may be assigned from time to time.

Qualifications /Skills/ Experience

The ideal candidate must possess the following qualifications and competencies: –

•  Bachelor’s degree or its equivalent in Business related field
•  Postgraduate Diploma in Insurance
•  Must be a member of ACII or AIIK
•  Minimum of eight (8) years post qualification experience
•  Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
•  Must have ability to plan, organize, implement and evaluate assigned goals
•  Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines
•  Should have strong analytical and be result oriented
•  Must have high standards of integrity and ethical practices
•  Must be capable of functioning effectively both as a team player and a team leader
•  Must have management skills
•  Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
•  Should have problem solving and decision making abilities
•  Should be an effective communicator with the ability to handle both internal and external communication
•  Should have effective people management and conflict resolution skills
•  Must have knowledge in use of MS office packages