Administration And Information Technology (IT) Assistant

Job Purpose

• The Administration and Information Technology Assistant will have the responsibility of effectively dealing with the day-to-day IT and related administrative operational issues.
• The Administration and IT Assistant will provide administration support to the organization.
• The Administration and IT Assistant will provide effective support and assistance to the team to ensure smooth program implementation in line with Zizi Afrique Foundation rules and regulations.

Key Responsibilities / Duties / Tasks

• Assist the program team in reviewing and preparing documentation on the procurement of goods and services, and support contract tracking and imprest retirement.
• Support relevant officers to ensure that requests and payments are made and captured correctly by keeping track of the requests and payments.
• Promptly handle assigned issues and tasks through internal systems.
• Serve as an administrator for all tasks within the Administration Unit including recording minutes and arranging schedules of events.
• Maintain office security at a high level.
• Maintain an up-to-date inventory record of control for all office equipment and keep a record of issuance to and returns by staff.
• Maintain Fixed Assets register for the office, record disposal and additions in the asset register.
• Act as the local IT Systems Officer, providing support and first line response to general IT enquiries from users.
• Effectively escalating ICT related issues to the Senior IT personnel when providing first line support to users.
• Undertaking regular preventive ICT maintenance to office equipment.
• Train new users on basic network and software skills, software updates, and new systems.
• Provide direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely manner.
• undertaking regular and ad hoc approved upgrades to the system; Support and promote effective use of a wide range of IT hardware including desktops, laptops, printers, and video conferencing equipment.
• providing ICT related administrative tasks including keeping ICT hardware/software inventory up-to-date and relevant ICT documentation records.
• Maintain shared drive and act as the contact person with Internet Service Providers.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

• Bachelor’s degree in Business Information Technology, Computer Science, Business administration, or any other relevant field.
• Professional Qualifications / Membership to professional bodies
• Previous relevant work experience required.
• At least 3 years relevant experience with adequate knowledge in the development and management of databases, administration and communication systems and an awareness of new technology that may improve delivery.
• Proficiency in network and information systems administration.
• Strong administrative skills, organizational skills, and attention to detail.
• Ability to plan and organize activities and events.
• Proficiency in the use of Microsoft Office applications and ability to develop and manage systems and software applications for use as management tools.
• Must have good writing and analytical skills.
• Using a service management system, Windows operating systems, Microsoft Office packages, Audio/video technology support and Anti-virus systems.