Branch Manager

Roles & Responsibilities

Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

• Achieve the approved PBT for the branch

Job Requirements

• First degree in any field.
• Five (5) years’ experience with a leading industry player.
• Additional professional qualifications will be an added advantage particularly in sales and marketing.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy

Skills/Competencies

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.