United Bank for Africa PLC Careers

Job objective(s)

To plan, direct and oversee the implementation of the strategies of the group’s Human Resources Division in the country subsidary and ensure provision of a highly skilled and effective workforce that will deliver on the subsidiay’s strategic objective.

To ensure that HR practices in the Country subsidiary are in compliance with the Groups Standard Policies and local labour requirements.

Duties & Responsibilities

• Responsible for overseeing the HR activities and processes, adapting and recommending necessary changes to the Group policies whilst ensuring group standards are maintained
• Ensure processes are in place for the continuous supply of highly skilled and well motivated personnel
• Proactive people management as a strategic resource function through provision of adequate training, effective career development and succession planning within the country subsidiary
• Co-ordinate the HR activities of the country for effective and efficient service delivery
• Adapt group HR policies and procedures and ensure that these work guides, policies and references comply with the requirements of relevant statutory and regulatory authorities in the region
• Propose and implement incentives that reward individual/group value added initiatives to drive the performance driven culture within the country subsidiary
• Plan and manage culture alignment programs in the subsidiary to entrench the culture of the Group
• Ensure an efficient and effective HR Information system is in operation
• Organize and supervise the Salary, payroll and staff benefit administration within the subsidiary
• Responsible for the effective service delivery of the Staff Performance Management System within the region
• Perform other duties as assigned by Group Head of HR

KEY PERFORMANCE INDICATORS

• Staff Retention rate
• Customer satisfaction index
• Staff Performance Improvement Index
• Timeliness and quality of processing staff related issues
• Compliance to Service level agreements with Internal Clients
• HR Cost to Income ratio
• Overall Staff morale
• Culture compliance index

JOB REQUIREMENTS

Education

• A Bachelor’s degree in the Humanities, Social Sciences, Human Resources Management, Business Administration or equivalent qualification from a recognized institution.
• A Master’s degree in Strategic Human Resources Management, Organizational Development, Business Administration, or equivalent qualification from a recognized institution is an added advantage
• CHRP Certification, Higher Diploma in HR Management, or a similar HR qualification.
• Full membership to the Institute of Human Resource Management (IHRM); or membership to other appropriate relevant professional body and in good standing. At least Ten (10) years of experience in HR Operations in a financial institution or organization of similar scale and/or complexity with at least five (5) years in a senior leadership role.

Experience

• At least 9 years post qualification experience with 4 years in a management position in designing and implementing HCM systems. Banking experience will be an added advantage

KEY COMPETENCY REQUIREMENTS

Knowledge

• Banking Operations (Domestic & International Operations) is desirable
• Human Resource Management
• Global best practices in HCM

Skill/Competencies

• Leadership / Supervisory
• Coaching / counseling
• Interviewing Skills
• Team building / conflict management
• Organization & coordination
• General managerial / administration
• Customer service
• Negotiation
• Accounting
• Technology Savvy
• Interpersonal skills
• Communication (oral & written)
• Reporting Relationships

Functionally reports to

• Group Head HR

Administratively reports to

• Country CEO

Supervises

• HR Team

JOB OBJECTIVES

• Systematically evaluate the framework for internal control, risk management, regulatory compliance, corporate governance, policies and procedures of the Bank to ensure that the operations of the Bank are carried out in a safe and effective manner.

DUTIES & RESPONSIBILITIES

• Develop a flexible annual audit plan using an appropriate risk-based methodology, including any risks or control concerns identified by management, and submit that plan to the Board, through the BAC, for review and approval, and provide periodic updates on the audit plan to the BAC.
• Implement the annual audit plan as approved, including as appropriate, any special tasks or projects requested by management and the audit committee.
• Review systems and operations to assess the extent to which organizational objectives are achieved and the adequacy of controls in the Bank
• Conduct periodic audit reviews on all operating systems, software, hardware, network and various application systems.
• Issue periodic reports to Executive Management and to the Board, via the BAC summarizing results of audit activities. Recommend improvements in procedures and systems to prevent fraud and reduce cost.
• Keep the Board Audit Committee informed of emerging trends and developments in internal auditing practices and give recommendations for necessary revisions in Internal Audit Charter and Internal Audit Manual.
• Carry out any ad hoc appraisals, inspections, , examinations or reviews requested by the Executive Management Committee or Board Audit Committee/ Board of Directors
• Advise on appropriate systems of controls and other accounting and operational matters in an advisory capacity.
• Maintain an efficient working relationship with relevant regulatory bodies within the country
• Maintain a professional audit staff with sufficient knowledge, skills, experience and professional certifications to meet the requirements of the Audit Charter
• In collaboration with HR, recruit, develop and retain personnel with appropriate skills, knowledge, experience and professional certifications to provide credible assurance services to the business.

KEY PERFORMANCE INDICATORS

• Variance between planned and actual audit
• Timely rendition and quality of reports
• Exceptions/fraud/irregularities detected and undetected
• Extent of recovery of fraud loss
• Creation of fraud awareness/education through sensitization memos
• Savings per fraud/irregularities detected/prevented
• Zero tolerance for income loss.
• Achievement of cost savings and earnings target generated on account of process or activity improvement recommendations by Internal Audit resulting in efficiency
• Zero External Auditors & Examiners’ major exceptions (rated medium to high risks) not previously identified and resolved by Internal Audit

JOB REQUIREMENTS

Education Qualifications

• Minimum of a Bachelor’s degree (or equivalent) in Accounting, Banking & Finance or related discipline with a professional qualification in e.g. (CPA/ACCA & CIMA)

Work Experience Requirements

• Minimum of 6 years’ cognate experience, with at least 3 years in a managerial capacity

KEY COMPETENCY LIST

• Analytical with auditing & investigation Skills
• Accounting Skills
• Operations (Domestic, Foreign & treasury) Skills
• Comprehensive Capital Market Operations Skills. General multi Corporate Finance and Financial Strategy Skills
• Fraud and Operational risk knowledge
• Comprehensive Credit Skills.
• Oral and written Communication Skills
• Banking, Insurance, Capital Markets, Trusteeship, Pension Fund and financial services product knowledge.
• Policy and Regulatory Interpretation skill and Implementation capability
• Extensive Working Knowledge of Microsoft word, Excel and power point and Intranet Mailing facility
• Conceptual Skills

REPORTING RELATIONSHIPS

• Functionally reports to: Board Audit Committee
• Administratively reports to: Managing Director/Chief Executive Officer & Regional Assurance Manager, East & Southern Africa Region

Roles & Responsibilities

Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

• Achieve the approved PBT for the branch

Job Requirements

• First degree in any field.
• Five (5) years’ experience with a leading industry player.
• Additional professional qualifications will be an added advantage particularly in sales and marketing.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy

Skills/Competencies

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.

Roles & Responsibilities

Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

• Achieve the approved PBT for the branch

Job Requirements

• First degree in any field.
• Five (5) years’ experience with a leading industry player.
• Additional professional qualifications will be an added advantage particularly in sales and marketing.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements
Knowledge

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy

Skills/Competencies

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.

Job Objective

• Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Commercial Customers. Additionally, to develop and maintain positive customer relationships, oversee the marketing of the Bank’s products and services and ensure maximum profitability.
• Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the commercial institutions.

Roles & Responsibilities

• Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Conduct market research and competitor analyses within marketing area and strategize plans that will give the bank a large part of the market within its vicinity
• Ensure effective relationship management for existing customers and build new relationships
• Maximize account profitability by selling other products and services to the bank’s customers
• Identify and develop conglomerate banking relationships
• Ensure proper documentation throughout the credit application and availment process
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
• Sell / Cross-sell and Upsell the banks products.
• Market the brand.
• Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
• Perform other related duties as assigned by Head of Commercial Banking

Key Performance Indicators

• PBT Budget Achievement
• Deposit Budget Achievement
• % Reduction in dormant accounts
• Customer Retention Index
• Timeliness in delivering revenue generation reports
• Number of Commercial accounts opened
• Timeliness & effectiveness in completion of assigned tasks
• Efficiency level at executing scheduled and ad hoc assignments
• Effectiveness in establishing new relationships

Job Requirements

• First degree in any field from a recognized university.
• Preferably have a second degree or relevant professional certification (as an added advantage).
• Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Good understanding of financial services sector
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.

Job Objective

• Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.

Roles & Responsibilities

• Maximize account profitability by selling other products and services to the banks customers
• Drive collections in customer’s account which will be used for FX and other businesses.
• Identify and develop conglomerates banking relationships
• Ensure proper documentation throughout the credit application and availment process
• Sourcing for and monitoring of customer’s tenured investment or facilities.
• Respond promptly and satisfactorily to customer’s daily request and complaints
• Prepare weekly and monthly statistics/performance reports for management use.
• Monitoring of the customer’s main account regularly
• Reconcile all transactions on customer’s accounts where and when necessary.
• Initiate and carry out recovery action on non-performing credits facilities.
• Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
• Perform other duties as assigned by the Head of Corporate banking.

Key Performance Indicators

• % of large corporate sector accounts controlled by UBA in the country.
• Timeliness in delivering revenue generation reports.
• Number of Corporate accounts opened per annum.
• Timeliness & effectiveness in completion of assigned tasks.
• Efficiency level at executing scheduled and ad hoc assignments.
• Effectiveness establishing new relationships.
• Targets Assigned Vs Actual

Job Requirements

• First degree in any fieldfrom a recognized university.
• Preferably have a second degree or relevant professional certification (as an added advantage).
• Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements

• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Good understanding of financial services sector
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.

CANDIDATE’S PROFILE

• The Audit Officer is responsible for performing the full audit cycle including audit operations of the bank, risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. Implementing and monitoring audit policies, procedures, practices, programs, and processes

JOB OBJECTIVE

• Systematically evaluate the framework for internal control, risk management, regulatory compliance, corporate governance, policies and procedures of the Bank to ensure that the operations of the Bank are carried out in a safe and effective manner.

DUTIES & RESPONSIBILITIES

• Assist in the development and revision/update of the annual audit strategy and work plan in conjunction with the Head of Audit.
• Ensure the system of internal controls is functioning effectively by conducting protective and constructive audits of control mechanisms, financial records and workflow systems
• Prepare appropriate audit tests aimed at addressing identified risks and achievement of desired audit objectives as stipulated in the audit charter
• Conduct full audits, spot checks on Head Office departments and Branches.
• Document findings (including identified control weaknesses/lapses) and proffer appropriate recommendations to ensure the optimal use of IT to support business objectives in a controlled manner.
• Participate in the Departmental meetings and activities as required.
• Conduct prompt investigation of frauds, disciplinary issues, whistle-blowing cases and other irregularities that come to the knowledge of the unit.
• Ensure all escalated audit exceptions open in the business office and departments are properly closed.
• Ensure that open items in the GL accounts are current and reflect the true nature of the products recorded therein.
• Ensure prompt and qualitative rendition of relevant reports as may be required by Head, Internal Audit.
• Perform other duties as assigned by Head, Internal Audit.

JOB REQUIREMENTS

Education

•  First degree (or equivalent) in Accounting, Banking & Finance or related discipline.
• Masters and/or Professional qualification in accounting e.g. CIA ACCA, CPA, CISA 

Experience

• Minimum of five (5) years’ experience in auditing in a reputable banking institution.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Core Banking Processes
• Data Gathering and Analysis
• Banking Regulatory Requirements
• Internal Control/Audit
• Business Risk Management
• Credit Analysis
• Accounting and Tax

Skill/Competencies

• Excellent Report Writing & Presentation Skills
• Decision Making
• Facilitation/Knowledge Sharing
• Professionalism/Interpersonal Relationship
• Systemic thinking/Innovation
• Problem Solving
• Time Management/ Prioritization

ROLES & RESPONSIBILITIES:

Strategic Management 

• Assist to Drive strategy/ business planning Group-wide
• Drive the development of business targets for the achievement of the bank’s corporate financial and non-financial goals and objectives
• Continuously review the Group’s operating model for effectiveness and drive high-level organizational alignment Group-wide to eliminate duplications and redundancies
• Define and implement high impact transformational initiatives that deliver tangible and quantifiable business results Group wide
• Derive and implement business insights from regular rigorous economic & environmental assessment including for the purpose of strategic planning and management decision making
• Manage Success Transfer Group-wide (i.e. ensure high impact business and operational initiatives in one subsidiary or business area within the Group, are harvested on a real-time basis, leveraging on technology, and implemented in all other relevant business areas/all subsidiaries Groupwide)
• Provide Strategic Issue Resolution with high impact and quantifiable business results
• Provide executive decision-making support to Executive Management

Performance Management 

• Design and manage the Group-wide business performance management system
• Create real-time visibility for business performance for all business and functional areas and subsidiaries in relations to revenue generation, cost management and overall profitability
• Provide regular business performance analysis and competitor performance benchmarking to support decision making for business leaders
• Ensure branch and sales staff productivity through branch performance drive and support to Business Leader
• Institutionalize cost discipline and framework for cost management specific to individual business and functional areas across the Group
• Provide Business Leaders with relevant and accurate internal business reporting to support business drive

Business Intelligence 

• Provide economic, market & business intelligence for strategic, tactical and operational decisions
• Gather, analyze and maintain economic data and statistics to provide business insights with the objective of driving business growth, efficiencies and overall profitability Groupwide
• Conduct in-depth market and sectoral analysis and provide regular market intelligence with the objective of identifying business opportunities and inherent risks for guide business leaders
• Conduct in-depth analysis of competitor business activities and performance to provide up-to-date business transformation and improvement insights and benchmark indicators for UBA
• Conduct regular rigorous analysis of internal business activities and performance for comparative and benchmarking purposes.

Financial Planning

• Drive the preparation of the short-term, mid-term and long-term forecasts and financial plans to deliver an optimized and efficient balance sheet and achievement of the Bank’s P&L targets
• Develop and implement appropriate strategic responses to global economic policies and events and their impacts to ensure achievement of the Bank’s Financial Plans

Balance Sheet Management

• Ensure the Group and subsidiaries’ balance sheet structures are optimized and efficient
• Develop the systems to ensure visibility and management of balance sheet activities across business units and subsidiaries group wide to achieve Group’s balance sheet objectives
• Develop timely and quality ALCO reports across the Group and fully implement ALCO decisions on the Group and subsidiaries’ balance sheet structures
• Identify/measure group balance sheet gaps/risk and formulate strategies to manage identified gaps and risks
• Monitor and ensure compliance with Internal Balance Sheet Ratios and Regulatory requirements across the Group.

EXPERIENCE:

• Prior experience in Banking
• CPA Finalist
• Minimum 2 years work experience in either accounting, audit or data analysis
• Holder of an equivalent bachelor's degree in a finance related discipline, economics and/or any other business-related field
• Knowledge of business performance review and preparation of business performance reports.
• Possess enthusiasm, initiative & a positive can do’ attitude in exceeding expectations
• Be professional, confidential, impartial & trustworthy; with a highly ethical demeanor
• Proactive critical thinker with effective planning, scheduling and time management skills
• Highly disciplined, mature and well organized, with a systematic, structured work approach
• Highly effective interpersonal, problem solving & coordination skills
• Highly effective written & verbal reporting (communication) skills

KEY KPI’s

• Achievement of the Bank’s PBT Target
• Achievement of the Bank’s Market Share growth targets in all countries of operation
• Attainment of UBA’s target market value compared to peer banks
• PBT Budget Achievement for the business units
• Achievement of the Cost to income ratio target for coverage businesses
• Achievement of projected Balance Sheet Structure and financial ratios for Group and subsidiaries
• Percentage of profitable branches/business units to total branches/ business unit
• Timeliness and quality of MIS and market intelligence reports as reported by supported business leaders
• Ensure regularity in the conduct of periodic MPRs and QBRs Group wide

ROLES & RESPONSIBILITIES:

Strategic Management

• Assist to Drive strategy/ business planning Group-wide
• Drive the development of business targets for the achievement of the bank’s corporate financial and non-financial goals and objectives
• Continuously review the Group’s operating model for effectiveness and drive high-level organizational alignment Group-wide to eliminate duplications and redundancies
• Define and implement high impact transformational initiatives that deliver tangible and quantifiable business results Group wide
• Derive and implement business insights from regular rigorous economic & environmental assessment including for the purpose of strategic planning and management decision making
• Manage Success Transfer Group-wide (i.e. ensure high impact business and operational initiatives in one subsidiary or business area within the Group, are harvested on a real-time basis, leveraging on technology, and implemented in all other relevant business areas/all subsidiaries Groupwide)
• Provide Strategic Issue Resolution with high impact and quantifiable business results
• Provide executive decision-making support to Executive Management

Performance Management

• Design and manage the Group-wide business performance management system
• Create real-time visibility for business performance for all business and functional areas and subsidiaries in relations to revenue generation, cost management and overall profitability
• Provide regular business performance analysis and competitor performance benchmarking to support decision making for business leaders
• Ensure branch and sales staff productivity through branch performance drive and support to Business Leader
• Institutionalize cost discipline and framework for cost management specific to individual business and functional areas across the Group
• Provide Business Leaders with relevant and accurate internal business reporting to support business drive

Business Intelligence

• Provide economic, market & business intelligence for strategic, tactical and operational decisions
• Gather, analyze and maintain economic data and statistics to provide business insights with the objective of driving business growth, efficiencies and overall profitability Groupwide
• Conduct in-depth market and sectoral analysis and provide regular market intelligence with the objective of identifying business opportunities and inherent risks for guide business leaders
• Conduct in-depth analysis of competitor business activities and performance to provide up-to-date business transformation and improvement insights and benchmark indicators for UBA
• Conduct regular rigorous analysis of internal business activities and performance for comparative and benchmarking purposes.

Financial Planning

• Drive the preparation of the short-term, mid-term and long-term forecasts and financial plans to deliver an optimized and efficient balance sheet and achievement of the Bank’s P&L targets
• Develop and implement appropriate strategic responses to global economic policies and events and their impacts to ensure achievement of the Bank’s Financial Plans

Balance Sheet Management

• Ensure the Group and subsidiaries’ balance sheet structures are optimized and efficient
• Develop the systems to ensure visibility and management of balance sheet activities across business units and subsidiaries group wide to achieve Group’s balance sheet objectives
• Develop timely and quality ALCO reports across the Group and fully implement ALCO decisions on the Group and subsidiaries’ balance sheet structures
• Identify/measure group balance sheet gaps/risk and formulate strategies to manage identified gaps and risks
• Monitor and ensure compliance with Internal Balance Sheet Ratios and Regulatory requirements across the Group.

EXPERIENCE:

• Prior experience in Banking
• CPA Finalist
• Minimum 2 years work experience in either accounting, audit or data analysis
• Holder of an equivalent bachelor's degree in a finance related discipline, economics and/or any other business-related field
• Knowledge of business performance review and preparation of business performance reports.
• Possess enthusiasm, initiative & a positive can do’ attitude in exceeding expectations
• Be professional, confidential, impartial & trustworthy; with a highly ethical demeanor
• Proactive critical thinker with effective planning, scheduling and time management skills
• Highly disciplined, mature and well organized, with a systematic, structured work approach
• Highly effective interpersonal, problem solving & coordination skills
• Highly effective written & verbal reporting (communication) skills

KEY KPI’s

• Achievement of the Bank’s PBT Target
• Achievement of the Bank’s Market Share growth targets in all countries of operation
• Attainment of UBA’s target market value compared to peer banks
• PBT Budget Achievement for the business units
• Achievement of the Cost to income ratio target for coverage businesses
• Achievement of projected Balance Sheet Structure and financial ratios for Group and subsidiaries
• Percentage of profitable branches/business units to total branches/ business unit
• Timeliness and quality of MIS and market intelligence reports as reported by supported business leaders
• Ensure regularity in the conduct of periodic MPRs and QBRs Group wide