Business Development Manager-Secure Logistics

Responsibilities

• Identification and acquisition of major opportunities within the service line and develop a strategy on competitor major accounts and new frontiers for the division
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin
• Support bidding team during the tendering process by providing any relevant supporting information during bidding and re –bidding, provide proposals, quotations and presentations to customers, ensure risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts
• Manage and develop accounts within the allocated portfolio by maintaining professional relationships with key contacts and potential contacts
• Conduct Market surveys and develop appropriate solutions to meet customer needs; Identify opportunities by translating G4S products and services into value for customers
• Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients, Implement account organic growth strategies and ensure achievement of revenue set targets
• Ensure customer satisfaction measures and KPIs are developed, achieved and maintained; Liaise with Divisions Head of Operations and Managers to ensure timely delivery of service and product
• Liaison Manager on contract, service level agreement management for the top 30 accounts within the division ensuring speedy dissemination and redress of customer complaints and queries, in collaboration with the relevant operations service line manager in charge
• Monitors and evaluates all service excellence activities for the division in collaboration with the operation team by use of Contracts, SLA agreements, NPS data and customer engagements programs.
• Develop and implement a Customer retention strategy, provide detailed feedback on customer issues and risks to the operations team and leadership team for strategic decision-making
• Formulating right KPIs by contract and by service and building SOPs as per the service being offered and ensure there is continuous improvement on operations ,procedures, processes and control that deliver solutions to customers
• Manage allocation of resources appropriately to ensure operational demands are met and ensure that events/activities taking place within the division and outside the division lines are effectively communicated within the all stakeholders/teams
• Manage the Sales team and effectively makes use of Salesforce, Rainmaker and other systems to enhance delivery. Ensure the Team Daily Sales Activity Tracker is done, preparation and submission of the Sales Team performance report – Daily/Weekly/monthly and submitted to the Head of Sales
• Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource

Ideal candidate:

Knowledge and Qualifications

• Degree from a recognized university or equivalent
• Advanced diploma Sales and Marketing will be an added advantage
• Knowledge of the Kenyan market.

Experience

• 7 years in a Logistics, Service or FMCG Industry.
• 2 years in a Senior Management role.

Technical Skills

• Financial Acumen
• Advanced selling skills
• Planning and Management Skills
• People Management skills
• Conflict Management
• Negotiation Skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Advanced level
• ERP system(s)
• Google suite of products

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating