G4S Security Careers

G4S Security

6 months ago

Closed

Commercial Director

About the jobThe Commercial Director is responsible to the Managing Director for the direction and control of all commercial and operational aspects of the Business. Ensuring efficient delivery and service to all internal and external custo...

About the job

The Commercial Director is responsible to the Managing Director for the direction and control of all commercial and operational aspects of the Business. Ensuring efficient delivery and service to all internal and external customers. To give the highest level of customer satisfaction, whilst achieving organic growth and financial success.

The Commercial Director is tasked with managing and overseeing the Sales operations of the organization. This includes designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine our product pricing when selling to customers. The position will work through the Sales teams with support from the Executive Team and Regional operations Managers, and implementing strategies on penetrating and conversion of sales in new markets in the counties for the business unit profitability and growth.

Key Responsibilities:

The primary responsibility is to manage the Business commercially and operationally to maximize profitability whilst ensuring quality, performance improvement and customer service delivery.

The role is varied and includes:

Development of budgets and strategies to achieve the growth plans.
Commercial responsibility for each branch and product (in conjunction with the Managing Director).
Development of organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with and supporting the development.
Management control and support of the individual branches and products to ensure profit margins are achieved.
Client updates and meetings to ensure compliance with delivery expectations.
Ensuring full and accurate understanding of contract pricing mechanisms
Correct and timely Billing and revenue assurance
Develop and execute strategic plans to achieve sales targets and growth plans.
Commercial responsibility for the sales (in conjunction with the Managing Director).
Create and communicate sales goals and ensure Excom are informed on the progress of those goals.
Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
Understand industry-specific trends and landscapes.
Effectively communicate value propositions through presentations and proposals.
Report on forces that shift strategic directions of accounts and tactical budgets.
Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
Maintain sales volume, product mix and selling price by keeping current with demand, changing trends, economic indicators and competition.
Drive the successful adoption of the sales and marketing automation platform - Salesforce.
Client updates and meetings to ensure compliance with delivery expectations.
Development and motivation of the sales teams, fostering a high level of co-operation with Excom and other senior managers
Analyze pipeline and lead data, deliver period reporting to the sales team providing key business insights; demand generation, pipeline forecast and trends, conversion rates, target account, market segmentation, win/loss.
Organize and implement marketing strategies in the regions for sales growth in collaboration with the Regional Operations Managers through the sales teams;
Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales.
Coordinate preparation of sales reports/projections, weekly monthly and quarterly through the sales administrator for analyses on the progress and target achievements;
Recruit develop, coach, and train and support sales teams in conjunction with the related bodies/departments. Communicate and coordinate training of any new sales products/services to the respective teams. This includes coordinating exchange programmes/joint training for the sales teams for exchange of ideas and teamwork enhancement;
Drive product and service penetration in existing customers through the sales teams. Advice the different business unit on ways of widening the product line if need be by comparing product offerings internally and with competition;
Develop and manage accounts plans for corporate clients and liaise with the Bidding team in generating the top ten lists and the watch lists from the regions;
Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities through the teams;
Participate in the development of marketing and sales strategies, making suggestions on sales/customer retention strategies, service offerings, and market analysis feedback for penetration;
Analyze potential and determine the value of existing and prospective customers to the organization. Research sources for developing prospective customers and for information to determine their potential through the teams;
Coordinate and manage required assistance on tender preparation. Ensure that the materials/proposals/quotations getting out to both prospective and potential clients are effective and in line with company policies and procedures;
Work/liaise with all departments to ensure customer satisfaction by coordinating and solving customer’s issues as they arise;
Manage and coordinate a successful implementation of annual price increase in the country; and
Develop and submit sales reports in a timely manner for management decision making. Ensure through the sales, customer care/admin teams, all sales for the regional business unit are captured in the reports by the Sales Administrator.

Competencies:

Strong leadership skills with hands-on capability and management style;
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills;
Have impeccable business negotiation skills;
A forward planner with clear focus, well-organized, detail-oriented and able to multi-task;
Have a high sense of accuracy, attention for detail and with strong analytical ability;
Business acumen, strategic thinker with ability to make sound decisions for the business;
Have good numeracy, problem analysis and reporting skills;
High moral standing with impeccable integrity; and
Ability to grow, support and develop talent.

Qualifications & Skils:

Bachelor’s Degree in business management/administration, Sales or Marketing (MBA will be an added advantage);
Professional marketing qualifications and membership to Professional Marketing Institutions i.e. CIM, MSK etc.
At least ten (10) years relevant experience, 5 of which should have been at a senior leadership level;
Knowledge of current trends in marketing management, public relations and communications;
Knowledge in market research and product placement; and
Tech savvy with good IT skills.

Nairobi CityKE

Bachelor

Business Development

G4S Security

6 months ago

Closed

Sales & Accounts Executive

Reporting to the Sales Manager, the Sales and Accounts executive will be responsible for achieving set targets month on month, pipeline management, and territory growth, retention of the existing portfolio in the territory, account penetrat...

Responsibilities

Effective Selling and account management of G4S Integrated Secure Solutions

Managing individual pipelines & forecasting.
Promotes/sells/secures orders from existing customers through a relationship-based approach.
Acquire new sales within the assigned territory
Initiates and coordinates development of action plans to penetrate new markets.
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing
and approval, while striving to maintain maximum profit margin.
Manage and develop accounts within the allocated territory by maintaining professional relationships with
key contacts and potential contacts.
Conduct Market surveys and develop appropriate solutions to meet customer needs.
Implement account organic growth strategies and ensure achievement of revenue set targets.
Ensures risk and commercial contracts terms are appropriately applied by business when entering into an
Integrated Security Solutions contracts
Support bidding team during the tendering process by providing any relevant supporting information during
bidding and re –bidding.
Provide proposals, quotations and presentations to customers.
Meet sales targets as per Key Performance Indicators:

Daily sales meeting
Daily Calls
Daily Emails
Daily Proposals

Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients
Participate in sales campaigns, sales drive activities.

Effective Account Management

Ensure customer satisfaction measures and KPIs are developed, achieved and maintained.
Build meaningful internal and external relationships.
Liaise with operations to ensure timely delivery of service and product.
Identifies opportunity by translating our products and services into value for customers
Have detailed G4S product/service knowledge.
Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant
service line managers in charge.

Effective reporting on Sales and Marketing activities

Preparation and submission of monthly reports:

Sales planner – weekly
Sales performance report – Weekly
Sales Activity Tracker - daily
Provide Sales Manager with accurate information on new and lost business as required.
Provide detailed feedback on customer issues and risks to assist Sales Management in decision-making.
Effectively makes use of Salesforce and other systems to enhance delivery.
Any other report as will be required by the Sales Manager

Ensure Health & Safety Compliance

Have knowledge of the company’s Health & Safety Standards
Ensure compliance of Health & Safety Policy.

Knowledge and Qualifications

Degree in Sales & Marketing
Higher diploma in other business related field will be advantageous
Knowledge of the Kenyan market
Proven track record in previous employment
A valid Driver’s License with a minimum of five years continuous driving experience

Experience

4 years in a Service Industry
Experience in working in fast paced target driven environment
Working in a similar Position will be an added advantage.

Technical Skills

Basic and Soft Selling Skills
MS -Office
Planning and Management Skills
Presentation Skills

Behavioral Skills

Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service
Sharing and co-operating
Demonstrate high Sales drive

Nairobi CityKE

Bachelor

Business Development

G4S Security

6 months ago

Closed

Payroll Officer

ResponsibilitiesCapturing of data and preparation of monthly payroll Control and Monitor Direct labour costs and liabilitiesPayroll reporting and MaintenanceEnsure Health & Safety ComplianceKnowledge and QualificationsExperience...

Responsibilities

Processing of payroll and statutory payments
Prepare and process monthly payroll and other payments for exits and ad hoc, accurately and timely executed.
Prepare and process statutory and other check offs correctly and timely.
Ensure payroll queries and complaints are thoroughly investigated and resolved to closure or timely escalation of payroll matters and issues to the Payroll Manager for quick resolution.
Participate in Statutory Finance, HR and operational/Customer Audit compliance and general governance

Capturing of data and preparation of monthly payroll

Accurate input of data into the Payroll system SAGE to ensure that employee starter/transfer/variation/leaver details, gross payments PAYE income tax, NHIF, NSSF, and other deductions are correctly set up and calculated in accordance with the statutory and contractual requirement.
Collate the overtime, shift data, time-sheets and allowances from Easy Roster and manual submissions from Operation and departmental heads and upload the verified data into Payroll system for monthly pay processing.
Prepare regular/ad-hoc payroll adjustments and payments subsistence, travel allowances, final dues and claims weekly EFT payments.

Control and Monitor Direct labour costs and liabilities

Prepare HR/Payroll analyses and Metrics
Implement existing checks and controls;
Review and process off payroll requests
Prepare and process payroll Journals to capture final dues and off payroll payments and deduction in the Finance General Ledger.
Reconcile payroll to Finance and operational costs and liabilities and staff numbers on monthly basis to identify variances and corrective actions if any;

Payroll reporting and Maintenance

Prepare and collation of monthly payroll reports including: Payroll summaries, Payroll to GL reports; Prepare ad hoc reports as may be requested
Ensure proper filing and record keeping according to approved company processes
Monitoring email submission for sending monthly pay slips and annual tax returns to union employees

Ensure Health & Safety Compliance

Ensure Health & Safety Compliance Have knowledge of the company’s Health & Safety Standards
Ensure compliance of Health & Safety Policy.

Knowledge and Qualifications

Degree in Business related or Human Resources Management
Human Resources and/or Finance Accounting related subjects compulsory
HR or accounting qualification CPA final
Kenya market
Kenya legislation

Experience

Two to five years in Finance or Human Resources department in a large business

Nairobi CityKE

Bachelor

Human Resources Recruiting

G4S Security

6 months ago

Closed

Technical Supervisor

Reporting to the Technical Manager Electronic Security Solutions (ESS), the Supervisor will be in charge of technical team operations in order to achieve the organizational objectives.ResponsibilitiesIdeal candidate:Knowledge and Qualificat...

Nairobi CityKE

Diploma

Engineering

G4S Security

6 months ago

Closed

Security Risk Manager

ResponsibilitiesIdeal candidate:Knowledge and QualificationsExperince...

Nairobi CityKE

Bachelor

Security / Intelligence

G4S Security

6 months ago

Closed

National Operations Manager Electronic Security System ESS Solution

Reporting to the Director Operations, the National Operations Manager – Electronic Security Systems (ESS) solutions shall define and implement the ESS solutions strategy, manage the provision of quality integrated G4S services while achieving the budgeted financial targets. The manager will also ensure compliance with the local legislation, company policies, processes, procedures and make necessary risk assessments and security considerations.

Responsibilities

Define and implement the ESS Strategy; Identify key industry and market trends and market trends
Identify long term priorities and ensure resourcing is adequate to achieve objectives
Ensure strategy is aligned with the overall G4S Kenya strategy; analyze and identify key business challenges and identify interventions where appropriate
Ensure targeted financial performance and achieving the set revenue growth through; gross margin improvement; overhead cost control; cash flow management
Identification of new customers and business opportunities and large bid participation.
Design Security Solutions (integrated with other service lines); maintain and develop integrated solutions and services
Provision of a customized customer specific solution based on risk assessment
Ensure customer retention targets are met and all required formal customer meeting are scheduled, attended and minutes of meetings are documented
Maintenance of positive customer relationships and Improve the current customer satisfaction ratings year on year
Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line.
Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
Actively build networks and influence relevant decision makers ensuring that the company has an appropriate profile in the market.
Develop and maintain internal and external relationships in order to foster close working relationships with the various service line divisions and with all strategic customers
Achieve targeted Quality Audit rating an ensure that a correction plan in place and implemented
Conduct and oversee quality controls and inspections (including subcontractors where applicable) and ensure targeted/ contracted operational performance
Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
Develop & Oversee the implementation of the operational Quality Assurance Plan and Operations manual for the Division;
Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects

Ideal candidate:

Knowledge and Qualifications

Degree in Business Management or Operations Management
Post graduate degrees are advantageous
East Africa market (preference given to Kenya market experience)

Experience

Minimum of 12 years’ experience in Operations Management in a Technology environment
Minimum of 6 years’ experience at Senior Management level
Security Industry experience is advantageous

Technical Skills

Financial Acumen
Conflict Management
Negotiation
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products

Behavioral Skills - Leadership

Shaping the market environment
Setting strategic direction
Creating change and innovation
Engaging and inspiring people
Driving superior performance
Simplifying the complex

Nairobi CityKE

Bachelor

Operations Administration

G4S Security

6 months ago

Closed

Business Development Manager Secure Logistics

ResponsibilitiesIdeal candidate:Knowledge and QualificationsExperienceTechnical SkillsBehavioural Skills – Management...

Responsibilities

Identification and acquisition of major opportunities within the service line and develop a strategy on competitor major accounts and new frontiers for the division
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin
Support bidding team during the tendering process by providing any relevant supporting information during bidding and re –bidding, provide proposals, quotations and presentations to customers, ensure risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts
Manage and develop accounts within the allocated portfolio by maintaining professional relationships with key contacts and potential contacts
Conduct Market surveys and develop appropriate solutions to meet customer needs; Identify opportunities by translating G4S products and services into value for customers
Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients, Implement account organic growth strategies and ensure achievement of revenue set targets
Ensure customer satisfaction measures and KPIs are developed, achieved and maintained; Liaise with Divisions Head of Operations and Managers to ensure timely delivery of service and product
Liaison Manager on contract, service level agreement management for the top 30 accounts within the division ensuring speedy dissemination and redress of customer complaints and queries, in collaboration with the relevant operations service line manager in charge
Monitors and evaluates all service excellence activities for the division in collaboration with the operation team by use of Contracts, SLA agreements, NPS data and customer engagements programs.
Develop and implement a Customer retention strategy, provide detailed feedback on customer issues and risks to the operations team and leadership team for strategic decision-making
Formulating right KPIs by contract and by service and building SOPs as per the service being offered and ensure there is continuous improvement on operations ,procedures, processes and control that deliver solutions to customers
Manage allocation of resources appropriately to ensure operational demands are met and ensure that events/activities taking place within the division and outside the division lines are effectively communicated within the all stakeholders/teams
Manage the Sales team and effectively makes use of Salesforce, Rainmaker and other systems to enhance delivery. Ensure the Team Daily Sales Activity Tracker is done, preparation and submission of the Sales Team performance report – Daily/Weekly/monthly and submitted to the Head of Sales
Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource

Ideal candidate:

Knowledge and Qualifications

Degree from a recognized university or equivalent
Advanced diploma Sales and Marketing will be an added advantage
Knowledge of the Kenyan market.

Experience

7 years in a Logistics, Service or FMCG Industry.
2 years in a Senior Management role.

Technical Skills

Financial Acumen
Advanced selling skills
Planning and Management Skills
People Management skills
Conflict Management
Negotiation Skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Advanced level
ERP system(s)
Google suite of products

Behavioural Skills – Management

Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating

Nairobi CityKE

Bachelor

Marketing Sales

G4S Security

almost 2 years ago

Closed

Resourcing Manager

About the jobReporting to the Human Resource Director, the Resourcing Manager, shall lead the resourcing at G4S Kenya business in line with the Human Resources forecasting and planning in order to ensure that there is optimal establishment ...

Nairobi CityKE

Bachelor

Human Resources Recruiting

G4S Security

almost 2 years ago

Closed

Fire Services Manager

Reporting to the National Operations Manager, the Fire Services Manager will ensure effectivemanagement of the Emergency Response services; management of the financial performance and ensuring operational efficiency of the business operatio...

About the job

Reporting to the National Operations Manager, the Fire Services Manager will ensure effective

management of the Emergency Response services; management of the financial performance and ensuring operational efficiency of the business operations in order to meet agreed upon customer service levels.

Responsibilities

Effective management of the Emergency Response services including operations; and ensuring Quality Operation Process management
Ensuring maximum and efficient utilization of key resources allocated for the business operations including manpower, motor vehicles and other equipment
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Manage allocation of resources appropriately to ensure operational demands are met and ensure there is adequate succession planning to meet ongoing and anticipated business requirement
Maintain excellent employee motivation, performance management and engagement
Drive revenue growth by identifying new business opportunities in area sphere of operations through an integrated security solutions approach
Maximize organic growth within existing clients; targeting and exploiting business growth opportunities
Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
Make regular liaison and schedule meetings with customers while addressing customer requests and complaints promptly
Ensure that all assignments have post instructions and emergency procedures and that the staffs deployed are properly trained and equipped to undertake assignments
Ensure performance contracts are in place and regular goal reviews completed to assess achievement of results.
Provide support, coaching (train) and mentoring continuously to ensure that objectives are met.
Ensure that events/activities taking place within the division and outside the division lines are effectively communicated within the team and to other teams requiring the information
Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource

Ideal candidate:

Knowledge and Qualifications

Tertiary education in a business related field, and any other relevant qualification
Knowledge of emergency response systems and operation
At least 5 years’ experience in senior position in the fire protection industry

Proven business acumen

Must have initiative and ability to make sound and commercially viable decisions in emergency response systems
Must be able to work under pressure and for long hours
Must be able to work under minimum supervision

Technical Skills

Financial Acumen
Conflict Management
Negotiation Skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products

Behavioural Skills – Management

Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating

About G4S

G4S is a leading global integrated security company specializing in the provision of security products, services and solutions. The company was recently acquired by Allied Universal creating the world’s leading security service provider with operations in 85 countries and a workforce of over 800,000 employees. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 20 African countries and more than 90,000 employees on the continent.

Nairobi CityKE

Certificate

Security

G4S Security

almost 2 years ago

Closed

Team Lead Cash Processing Centre (CPC)

Responsibilities:Ideal candidate:Knowledge and QualificationsExperienceTechnical SkillsBehavioral Skills – SupportSharing and co-operating...

Responsibilities:

Open and or close the vault and Cash Centre, when assigned this duty
Ensure the data for cash processed is forwarded on time for billing purposes
Daily submission of relevant reports to customers, both on soft & hard copies
To ensure compliance to the issued Group Reconciliation and Operational Cash Controls
To ensure all containers are received into the processing floor via a signed document (e-viper transfer and are cleared from processing floor by processing them on E-viper
Confirm any discrepancy in cash counting, escalate and logging in immediately
Ensure cash ledgers are immediately updated on receipt or payment of cash
Balance cash ledgers and ensure they are dual signed at the end of every shift. (All processing ledgers MUST end with a zero balance at the end of the day)
Ensure that cash to the vault is paid via signed cash deposit form and is requested on signed cash request form
Ensure all containers in the processing floor are labelled using white boards
Ensure that the three levels of signatories are appended on the repatriation schedule before release of the consignment
Be the custodian of Cash Processing tills and verify cash orders against internal cash requisitions and customer requests prior to servicing the request
Balance cash at each shift change ensuring to compare physical cash against treasury books
Conduct daily 3-way balancing and weekly independent cash counts
Escalation of discrepancies to the CPC Supervisor for further handling
Ensure all containers received in the processing floor have been processed and balanced
Making sure that the unidentified funds are declared to management for banking into a G4S holding bank account according to the laid down procedure
Participate in all matters of health and safety including workplace inspections
Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected
Ensures G4S Values are observed and promote safety awareness through understanding safety policies, legal and other requirements

Ideal candidate:

Knowledge and Qualifications

Relevant tertiary education
Diploma in Business studies and, or a University Degree in a business related field from a recognized University is an added advantage
Good organizational and people management skills
Ability to work in a dynamic operational environment
Excellent communication skills and IT skills

Experience

At least 5 years working experience in cash operations
Knowledge / Experience in banking sector is an added advantage.

Technical Skills

Financial Acumen
Conflict Management
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products

Behavioral Skills – Support

Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service

Sharing and co-operating

Behavioural Skills – Management
Awareness of the marketing environment
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating.

Nairobi CityKE

Diploma

Accounting

G4S Security

G4S is the world’s leading global, integrated security company, specialising in the provision of security services and solutions to customers. Our mission is to create material, sustainable value for ...