Business Process Analyst

Job Ref. No. JHL009

Role Purpose

The Business Process Analyst is responsible for identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives. This is to drive business efficiency through standardization and definition of process performance metrics to inform continuous improvement. The role involves working with cross-functional teams to achieve optimal business processes for the organization while managing systematic process changes with all stakeholders to ensure business operations are consistent with updated processes.

Main Responsibilities

Process Documentation:

• Identify and document end-to-end business processes and workflows based on business process management best practices.
• Develop and maintain process maps, flowcharts, and standard operating procedures (SOPs) in form of procedure manuals.
• Define process controls and performance metrics to ensure the company has operational efficiency benchmarks for management decision making and strategic planning.
• Champion business process standardization and consistent practice across the organization to ensure uniformity in outputs and services.

Process Improvement:

• Coordinate business process reengineering initiatives to achieve fundamental changes towards operational excellence.
• Conduct periodic analysis of process data on defined metrics and evaluate existing processes to identify opportunities for improvement.
• Engage stakeholders to gain insight into process inefficiencies, pain points, control lapses, policy, and regulation changes to build cases for process enhancements.
• Participate in roll out of new products and solutions in defining business processes to ensure optimal designs and operational practicality is taken into consideration for achievement of business outcomes.

Project Management:

• Lead and manage projects related to business process improvement initiatives.
• Engage with cross-functional teams to ensure project objectives are defined and accomplished.
• Monitor and report on project progress as project governance requirements.
• Conduct implementation reviews to evaluate the success of the process improvement initiatives.

Change Management:

• Engage process stakeholders in challenging status quo on inefficient business practices.
• Executing applicable change management approaches to support business process improvement initiatives.
• Implement sufficient controls in business process changes to ensure involvement of all stakeholders and minimal disruption to business continuity.
• Monitor and reports on the adoption of new processes to ensure full adoption.
• Logging of identified potential risks and tracking closure on mitigation plans for seamless process changes.

Key Competencies

• Strong self-leadership and team participation as an individual contributor.
• Demonstrates skill at engaging stakeholder groups and balancing diplomacy and tact with assertiveness.
• Energetic, determined, positive, goal oriented and consistent especially under pressure.
• Detailed understanding of policy, process, procedures, and operating instructions.
• Ability to demonstrate strong collaboration across all levels of the organization.
• In-depth technical ability of the BPMN 2.0 mapping, flowcharts and other applicable tools and techniques
• Analytical, written, and verbal communication skills.
• Time conscious and results oriented.
• Knowledge and experience in data analysis

Qualifications

• Bachelor’s Degree in Business IT, or any other related field
• BPM certification (Lean Six Sigma Yellow or Green Belt / ABPMP) or experience with Kaizen a plus.
• Foundational Professional qualifications in Project Management and change management an added advantage.

Relevant Experience

• Minimum of three (3) years’ experience in the financial services sector preferably insurance industry on business process analysis, process
• documentation, process improvement, project management, and change management