Central Retail IT Support

Job Purpose:

• Provide End-to-end technical support for retail automation solutions across all OUs. This includes SLA management, vendor performance management, release management, analytics, and solution architecture support for local and central project teams.

Main Accountabilities:

• In charge of ensuring the integrity of the Automation Solution and infrastructure (Telecom, Solution, DOMS, FCC (ATG), Tagging, POS, Printer and other forecourt devices installed at the station (Pumps, Price Pole, …)
• Automation solutions
  • GVR Retail Solution Fuels and CR (Promax & Ligo)
  • SAMD Retail Solution Fuels and CR ( Integra)
  • Other industry-standard Automation Solutions
• Monitor and track key services on the infrastructure for capacity and demand, identify capacity constraints and provide analysis.
• Support Model Adherence (incl. Call logging Process, Incident & Problem Management, Change Management , Warrantee spares, etc.)
• Undertake audits/inspections as required to confirm that systems/services/equipment is operating as it should and is being maintained to acceptable standards.
• SAP Business Processes
• Manage bug fixes with the Solution providers
• Monitoring & maintenance of Interfaces to other solutions (SAP, VRPT, e.t.c)
• Manage provider-submitted change requests and ensure successful deployments.
• Work with other departments to provide regular statistics on QA tasks.
• Perform tool evaluations, participate in creation of standards and guidelines along with QA team members.
• Master Data Integrity (and best practices)
• Ensure that best practises are shared across OUs.
• Information Security Compliance
• Analyzing, Troubleshoot and documenting test results.

Key Challenges:

• The skills and knowledge have to be kept up-to-date in line with the changing Vivo Energy business application portfolio.
• Maintain appropriate relationships with key stakeholders whilst still being able to constructively challenge.
• Professionalism, be an excellent team worker
• Work effectively across all multiple countries and hardware/software solution providers.
• Customer Focus: Represent the customer case; understand the business of the customer and deliver consistent and effective support

Requirements

• Creative and critical thinker with strong problem-solving skills
• Excellent written and verbal communication skills
• Highly organized, creative, motivated, and passionate about achieving results
• Good knowledge of Retail Site Automation, operations and Telecommunications infrastructure
• Basic SQL and Web Knowledge
• Good Basic Data Analytics
• Excellent interpersonal skills and team player
• Excellent root cause analysis skills
• Project Management Methodology
• Generic Payment and Payment Integration Knowledge would be beneficial