Customer Service Assistant

Purpose:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

Primary Responsibilities:

• Check compliance of agents with IRA regulations;
• Confirm compliance of the necessary regulatory business licenses;
• Provide input for the branch reports;
• Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
• Receive, stamp, scan, index and distribute mail within and outside the Branch;
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
• Handle customer service issues in underwriting and claims;
• Escalate Customer queries to the relevant job role if necessary;
• Maintain professional ambience within the office premises;
• Promote the organization’s customer service charter;
• Generate quotations in consultation with the Branch Underwriter and Branch Manager;
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
• Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
• Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
• Participate in premium collection and renewal follow up for the branch.
• Group Life Underwriting, claims and loading of schedules

Specific Field or Qualification

• Bachelor’s Degree in a relevant field,
• Computer literate in MS Office and other office applications
• Part qualification in relevant professional field would be an added advantage