Data & Analytics Business Partner

Brief Description;

The role will report administratively to the Senior Manager Data & Analytics. The role holder will deliver on Business Intelligence & Analytics requirements from business units and proactively identify and provide timely and accurate data through analytics to aid decision making & product development.

Job Responsibilities;               

• Embedded within business units to ensure requirements for reporting & analysis are delivered in a timely manner and reporting automation is prioritized and delivered
• Work closely with business unit to understand business reporting requirements, determine relevant databases/data sources and generate insights for decision making. Design and develop end user dashboards and provide proactive assurance on BI numbers as the single source of truth
• Handle large datasets and conduct adhoc analyses to help decision making and drive customer experience initiatives. The work will involve identifying cross-functional data, preparing data, summarizing and tabulating the results in standard BI front end applications
• Champion self- service/ data fetch culture for reporting by users within the business units
• Responsible for cross tabbing qualitative market intelligence and insights from the regions to explain outlier KPI movements including linking of lead and lag measures.
• Embedding RTC productivity and efficiency within real-time automated cross channel view dashboards.
• Providing omni-channel dashboards to allow 360-degree insights on customer behavior.
• Responsible for setting up tracking mechanism to monitor various analytics programs (cross-sell, pricing, etc.), conducting deep dives into success/failure of those programs and incorporate learnings in future programs
• Align requirements to overall defined priorities for analytics and manage delivery within strict timelines
• Ensure Analytics requirements and programs align to data governance standards defined
• Analyze and guide on analytical tools best fit to deliver business requirements
• Participate and support customer experience initiatives and provide insights through the use of analytics
• Actively participate in the design and migration from the current BI platform to the new Big data platform
• Liaise closely with digital IT, Tribes and PMO to ensure that new products and services are delivered with the right and relevance level of reporting before they go live.

QUALIFICATIONS

• Bachelors or Masters in Software Engineering, Statistics, Econometrics, Math or any related field
• 3-5 years of experience in generating business insights by running adhoc analysis (trend and distribution analysis) and have good commercial understanding
• Expertise in various BI and analytics tools such and Oracle OBIEE, Business Objects, Tableau, Qlick View or MicroStrategy
• Experience in setting up datamarts, designing and developing ETL and reporting dashboards
• Analytics experience in one or more of these areas: campaign management, sales, credit scoring product design, pricing, supply chain, network, customer care would be an added advantage
• Good communication and presentation (oral and written) skills
• Experience in telecom, financial services or similar industries
• Hands-on experience in statistical modeling would be an added advantage. Statistical experience can include developing regression models, factor analysis, clustering, decision trees, etc.
• Proficiency in using the Hyperion Financial Management system for planning and reporting

Closing: 02 August 2022