Dispatch Supervisor

Job Summary

We believe that the way we reach our customers is as important as the product we choose to sell, and following this mission, the required position will be responsible for the Dispatch process including checking and loading delivery vehicles, tracking all deliveries and ensuring efficient cost-effective delivery to all customers and other warehousing activities in the east Africa warehouse.

Main Responsibilities / Tasks

• Processing order requests and loading of delivery vehicles.
• Develop delivery routes and maintain contact with drivers throughout the delivery process.
• Enforce drivers to work within BIC safety guidelines as measured by traffic regulations
• Ensure set targets for and objectives are met in line with the set warehousing & distribution KPIs.
• Work with third party suppliers to resolve any delivery issues.
• Monitoring, tracking metrics and reporting the performance of Loaders to ensure efficiency and accuracy.
• Work on dispatch reporting including On-time delivery report, dispatch report
• Maintains inventory controls by leading weekly cycle counts and daily stock checks to ensure quality control.
• Train, inspire and motivate the team to achieve desired results in productivity, teamwork, quality, safety, and job knowledge.
• Ensure inventory accuracy by pushing for the resolution of any issues while loading or picking orders.
• Maintains a safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining a clean shipping supply area; complying with the warehousing procedures.
• Maintenance of the BIC truck with regular checks to ensure 100% availability.

Key Performance Indicators

• On time and in full Loading and dispatch of orders
• Inventory accuracy as per agreed target.
• Weekly cycle count conducted.
• Loading Accuracy.
• Storage Performance as per agreed targets.
• Keeping Accurate stock records.
• Daily report shared on time.
• Share the picking and loading accuracy KPI report on time.

Knowledge, Skills, Competencies

• Knowledge of warehousing management systems and best practices
• Effective Communication skills.
• Proactiveness 
• Organization and time management skills
• Ability to prioritize workload and strong interpersonal skills.
• Team player and embodies responsibility.

 Educational and Professional Experience

• Minimum of 1-year experience in warehousing supervisory position.
• Experience working with warehousing management systems.
• College diploma in supply chain management or equivalent.
• Continuous improvement and Solution-oriented mindset.