Fire Services Manager

About the job

Reporting to the National Operations Manager, the Fire Services Manager will ensure effective

management of the Emergency Response services; management of the financial performance and ensuring operational efficiency of the business operations in order to meet agreed upon customer service levels.

Responsibilities

• Effective management of the Emergency Response services including operations; and ensuring Quality Operation Process management
• Ensuring maximum and efficient utilization of key resources allocated for the business operations including manpower, motor vehicles and other equipment
• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
• Manage allocation of resources appropriately to ensure operational demands are met and ensure there is adequate succession planning to meet ongoing and anticipated business requirement
• Maintain excellent employee motivation, performance management and engagement
• Drive revenue growth by identifying new business opportunities in area sphere of operations through an integrated security solutions approach
• Maximize organic growth within existing clients; targeting and exploiting business growth opportunities
• Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
• Make regular liaison and schedule meetings with customers while addressing customer requests and complaints promptly
• Ensure that all assignments have post instructions and emergency procedures and that the staffs deployed are properly trained and equipped to undertake assignments
• Ensure performance contracts are in place and regular goal reviews completed to assess achievement of results.
• Provide support, coaching (train) and mentoring continuously to ensure that objectives are met.
• Ensure that events/activities taking place within the division and outside the division lines are effectively communicated within the team and to other teams requiring the information
• Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource

Ideal candidate:

Knowledge and Qualifications

• Tertiary education in a business related field, and any other relevant qualification
• Knowledge of emergency response systems and operation
• At least 5 years’ experience in senior position in the fire protection industry

Proven business acumen

• Must have initiative and ability to make sound and commercially viable decisions in emergency response systems
• Must be able to work under pressure and for long hours
• Must be able to work under minimum supervision

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation Skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating

About G4S

G4S is a leading global integrated security company specializing in the provision of security products, services and solutions. The company was recently acquired by Allied Universal creating the world’s leading security service provider with operations in 85 countries and a workforce of over 800,000 employees. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 20 African countries and more than 90,000 employees on the continent.