General Manager

Responsibilities:

• Develop and achieve the hotel’s annual Operating Budget and Marketing & Sales Plan.
• Ensure monthly financial outlooks and Management Reports align with targets.
• Maximize room yield and hotel revenue through innovative sales practices.
• Ensure compliance with all legal and statutory regulations.
• Safeguard quality operations through internal and external audits.
• Address legal requirements, including Occupational Health & Safety and fire regulations.
• Lead and develop the Hotel Executive team for career progression.
• Provide effective leadership to all hotel team members.
• Respond to audits to drive continual improvement.
• Set short- and long-term strategic goals for the property.
• Manage relationships with key clients and participate in new client acquisition.
• Oversee all guest bookings received from various channels.
• Prepare monthly financial reporting for shareholders and stakeholders.
• Develop plans and budgets for revenues and costs.
• Implement competitive rate structures for the hotel.
• Develop and enforce standard operating procedures for the hotel and its facilities.
• Oversee procurement of operating supplies, equipment, and third-party vendors.
• Coordinate with Heads of Departments for seamless execution of activities.
• Handle complaints and oversee service recovery procedures.
• Promote sales through advertising and brand awareness programs.
• Maintain accurate and up-to-date profiles on listing and booking websites.
• Lead hiring and training processes for all staff.
• Act as the final decision-maker in key staff appointments.
• Supervise and review all professional and support staff.

Requirements:

• Possess a minimum of 5 years of robust operational and hotel management experience.
• Previous experience as a General Manager or Assistant General Manager in a hotel is a valuable asset.
• A Bachelor’s Degree in Hospitality or a related field is advantageous, though practical field experience is paramount.
• Demonstrate proficiency in budgeting, resource management, and strategic planning.
• Knowledgeable about legal and regulatory aspects of the hospitality sector.
• Exhibit experience in financial planning and analysis.
• Adaptable and adept at multitasking in a fast-paced, multicultural environment, showcasing resourcefulness in setting priorities and guiding investments.
• Cultivate and manage productive relationships with clients, team members, public officials, and the community.
• Strong communication skills, both verbal and written.
• High-level proficiency in MS Excel, PowerPoint, and Word.
• Ability to work independently, troubleshoot, and persist in problem-solving.
• Display creativity, an entrepreneurial spirit, and self-driven initiative.
• Personal qualities of honesty, integrity, credibility, and a commitment to the hotel's mission.
• Strong problem-solving skills with a bias towards a sense of urgency.