Global Learning and Development Support Officer

Duties and responsibilities

Learning needs

• Following the annual performance review cycle, guide employees to document their development needs in the NaturalHR.
• Support the managers and staff in understanding, assessing and reporting Countries/Programmes/Units/Functions learning needs and priorities, based on the organizational and people strategies.
• Analyse the employee development needs and compile into the annual training needs and plan.

Program Design

• Support the design and development of learning solutions and interventions to the identified needs:
  • Guide the subject matter experts/technical teams to design and develop responsive learning materials for the eLearning platform.
  • Conduct the design and development of the learning interventions including individual staff development requests and eLearning programs.
  • Convert the developed materials using eLearning software and upload them into eLearning platform.
• Ensure consistent and effective design of training programs and materials aligned to the organizational mission and core values.

Program Implementation

• Implement all the L&D development initiatives in a timely and effective manner.
• Supports the delivery of trainings across the organization within defined timeframes:
• Liaising with internal and external trainers and subcontractors.
• Organize end-to-end logistical support for all internal and external learning events.
• Provide technical support to all our staff using the different learning platforms.
• Monitors program implementation, reports progress and provides solutions to enhance effectiveness of the learning programmes.
• Documents and reports progress on all talent development initiatives.
• Manage and maintain administrative records regarding external providers, including managing invoices and following up on their implementation.
• Coordinate the onboarding process of new colleagues across the organisation.
• Any other duties assigned to them by their line manager.

Qualifications:

Education

• University degree in human resources, education, Learning and development, industrial/organizational psychology, public/business administration, or related field.

Experience

• 3-4 years of experience in learning and development.
• Experience with education, training and instructional design.
• Proficient in the use of Microsoft Office programs, online facilitation tools and any learning technologies (LMS and eLearning tools).
• Experience supporting the development and execution of high-impact learning and development strategies that enhance people and business performance.
• Experience coordinating external suppliers and business units to develop and deliver soft skills and other training.

Competencies

• Proficiency in written and spoken English and French (B2 or above) is a requirement.
• Good knowledge of human resource management theories and principles.
• Intermediate knowledge of key Learning and Development principles, models and practices.
• Basic understanding of the training cycle and the key elements involved in development activity design and delivery.
• Displays a clear passion for learning as a field and has proven experience operating in a dedicated L&D role.
• Ability to deal with confidential information and/or issues using discretion and good judgment.
• Ability to interact with people respectfully and with tact.
• Ability to work in a multicultural environment successfully and to demonstrate gender-responsive and non-discriminatory behavior and attitudes.

Interpeace Competencies

• Collaboration and Weaving
• Communication
• Drive for results
• Adaptability and Continuous Learning
• Respect for Diversity