Head of HR

Job objective(s)

To plan, direct and oversee the implementation of the strategies of the group’s Human Resources Division in the country subsidary and ensure provision of a highly skilled and effective workforce that will deliver on the subsidiay’s strategic objective.

To ensure that HR practices in the Country subsidiary are in compliance with the Groups Standard Policies and local labour requirements.

Duties & Responsibilities

• Responsible for overseeing the HR activities and processes, adapting and recommending necessary changes to the Group policies whilst ensuring group standards are maintained
• Ensure processes are in place for the continuous supply of highly skilled and well motivated personnel
• Proactive people management as a strategic resource function through provision of adequate training, effective career development and succession planning within the country subsidiary
• Co-ordinate the HR activities of the country for effective and efficient service delivery
• Adapt group HR policies and procedures and ensure that these work guides, policies and references comply with the requirements of relevant statutory and regulatory authorities in the region
• Propose and implement incentives that reward individual/group value added initiatives to drive the performance driven culture within the country subsidiary
• Plan and manage culture alignment programs in the subsidiary to entrench the culture of the Group
• Ensure an efficient and effective HR Information system is in operation
• Organize and supervise the Salary, payroll and staff benefit administration within the subsidiary
• Responsible for the effective service delivery of the Staff Performance Management System within the region
• Perform other duties as assigned by Group Head of HR

KEY PERFORMANCE INDICATORS

• Staff Retention rate
• Customer satisfaction index
• Staff Performance Improvement Index
• Timeliness and quality of processing staff related issues
• Compliance to Service level agreements with Internal Clients
• HR Cost to Income ratio
• Overall Staff morale
• Culture compliance index

JOB REQUIREMENTS

Education

• A Bachelor’s degree in the Humanities, Social Sciences, Human Resources Management, Business Administration or equivalent qualification from a recognized institution.
• A Master’s degree in Strategic Human Resources Management, Organizational Development, Business Administration, or equivalent qualification from a recognized institution is an added advantage
• CHRP Certification, Higher Diploma in HR Management, or a similar HR qualification.
• Full membership to the Institute of Human Resource Management (IHRM); or membership to other appropriate relevant professional body and in good standing. At least Ten (10) years of experience in HR Operations in a financial institution or organization of similar scale and/or complexity with at least five (5) years in a senior leadership role.

Experience

• At least 9 years post qualification experience with 4 years in a management position in designing and implementing HCM systems. Banking experience will be an added advantage

KEY COMPETENCY REQUIREMENTS

Knowledge

• Banking Operations (Domestic & International Operations) is desirable
• Human Resource Management
• Global best practices in HCM

Skill/Competencies

• Leadership / Supervisory
• Coaching / counseling
• Interviewing Skills
• Team building / conflict management
• Organization & coordination
• General managerial / administration
• Customer service
• Negotiation
• Accounting
• Technology Savvy
• Interpersonal skills
• Communication (oral & written)
• Reporting Relationships

Functionally reports to

• Group Head HR

Administratively reports to

• Country CEO

Supervises

• HR Team