IT Analyst

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The IT Analyst’s role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams. If this is something that interests you, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

The main purpose of the IT Analyst is to support the Technology Lead East Africa in delivery of responsibilities. Within area of responsibilities*, the IT Analyst will:

BUSINESS PARTNERING

• Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan.

INNOVATION ACTIVATION

• Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
• Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects.

LEGACY & HERITAGE SERVICES

• Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility.
• Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs.
• Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities.
• Effectively work with and manage vendors in delivery of application management of L&H Applications
• Assist with communication and resolution of Incidents for L&H applications.
• Input to review of L&H services within area of responsibility and help develop action plans for these.
• Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
• Ensure high level understanding off overall system architecture well understood and documented.
• Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.

EXISTING GLOBAL IT SERVICES

• Support the IT Manager to ensure effective delivery of day-to-day IT operations, ensuring that IT services delivered are as per business requirements.
• Align with Unilever standard operating practise in delivery of IT Services
• Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility.
• Contribute to implementing key actions to address service improvement areas.
• Inputs to and helps define Geography demand for Services and communicates these to Service Lines
• Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
• Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities.
• Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents.
• Escalate unresolved incidents based on criticality to the IT Manager
• In the case of relevant incidents impacting core business processes, work together with the functions to activate BCP to minimize disruption.
• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems.
• Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved.

IT COSTS, PROCUREMENT & CONTROLS

• Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors.
• Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting.
• Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility.

COMPLIANCE & DRP

• Adhere to governance & compliance framework.
• Support Execution of DRP plans as appropriate within area of responsibility.

PMO

• Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time.

OTHER KEY RESPONSIBILITIES

• Work with 3P in Geography as appropriate
• Deliver activities to best leverage IT within area of responsibility.

Experiences & Qualifications

• 3 years minimum relevant working experience as an IT Analyst in an FMCG environment
• Desirable experience in; -
• Project Management
• ITIL V3 Foundation or higher
• Networking certification e.g. CCNA, CCNP
• Of added advantage will be relevant experience with IT systems 
• SAP background, working with vendors; active agile usage and experience in African markets.

Skills

• Bachelor’s degree from a tertiary institution (Bachelor of Business & IT, Business science, BSC, Computer Science, Information Systems) with 3 yrs minimum relevant working experience as an IT Analyst in an FMCG environment
• Strong, Network, Server (Wintel Backend) and Voice experience
• Exposure to supporting global and projects operations experience.
• Relevant experience with IT systems in one of the areas of responsibility*,
• SAP background, working with vendors; active agile usage and experience in African markets.
• Experience illustrating strong standards of leadership based on Unilever dictionary will also be valued.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever
• AGILITY: Explores the world around them, continually learning and developing their skills.