IT Support Intern

Your mission at Sistema.bio:

The IT_ Support Intern  will be responsible for providing direct technical assistance and support to Sistema.bio employees for all network, hardware and software issues. 

You’ll be in charge of:

• Responding to user requests for service, troubleshooting problems and helping develop solutions.
• Providing basic Software/ Hardware Support (Level I) - Providing basic day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing.
• Training and Development. Supporting with  training of employees on matters IT including onboarding of new employees.
• Assisting in maintaining inventory records and documentation for equipment.
• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner. 
• Performing minor repairs to equipment and arranging for other servicing needs.

More about YOU:

• Possess a  bachelor's degree or Diploma in IT, Computer Science or related field.
• You have a minimum of 1 year work experience in IT Support. 
• You are proficient at working with MS office.
• You are proficient at working with Google Suite, Drive and Gmail have no secrets for you.
• You understand laptop and printer specs, can troubleshoot and improve wifi speed.
• You have a track record of effectively diagnosing and solving problems.
• You have a track record of documenting solutions and developing pedagogic material.
• You are service oriented and able to troubleshoot and diagnose problems.
• You have strong verbal communication skills in the local language.