Lubricants Sales Supervisor

Job Purpose:

Support Delivery of expected Retail Lubes Volume, Grow sell-out of lubes at station, Enhance clean, Hygienic and bright stations/service bays, execute lubes marketing initiatives to improve sell out, maintain and develop strong customer relationships, whilst at same time adopting defend and growth strategies.

Principal Accountabilities:

Sales

• Ensure Site meets Monthly Target for their Lubes Volume.
• Ensure LPG targets are met per site
• Increase Lubricants Sales through retention and recruitment of new customers at assigned sites.
• Push for LPG Sell-out and recruit new customers
• Push to grow LPG sales to increase our market share
• Ensure Lubes sales record and OE elements (AVA) compliance at 100%. Through recording, Observing and analysing site’s Lubricant sales (Especially high turnover SKUs) Weekly
• Build rapport & maintain good relationship with all customers and TMs
• Contributes to Sites success by meeting Lubricant Sales Goals
• Market monitoring and Intelligence – Maintain database of the market size, competitors and market shares. Provide regular market intelligence such as pricing, new customers, competitor activities etc.
• Defend business from competition by working along with OS to aggressively follow-up on site lubes prospects around the station to make purchase. And Identifying specific site lubricant sales opportunities and following through in assisting stations to acquire such customers
• Ensuring Retail sites compliance with lubes stocks availability, visibility and active selling (AVA). Carry out regular equipment audits at customer sites and advise / take timely remedial action. Liaise with Engineering where necessary on equipment installations, maintenance and other technical requirements.
• Make sure LPG cages are well merchandised, Branded and price well displayed
• Monitor LPG stocks at stations to avoid stock-outs
• Monitor Cylinder Float holding per sites
• Conduct Basic trainings to OS on product knowledge

Clean, Hygienic and Bright site

• Enhance Clean, Hygienic and safe site by ensuring CSAs/OS/mechanics/Qms have complied with proper PPE & Clean uniform
• Conducting site Audits through check lists to ensure clean and bright standards at sites are adhered to
• Ensure proper merchandising of MDUs, cleanliness of service bays, and good housekeeping at service bay

Marketing

• Ensure proper execution of customer value propositions (CVPs) for initiatives such as VRPT (Vivo Retailer Portal Tool), Service Bay/Motorbike booth Operations and Pitstop/free checks execution at forecourts
• Continuously Execute Marketing initiative to improve sell out (AVA agenda, Cheki Mbele initiative) etc.

HSSE

• Undertake service bay HSSE and Cleanliness audit at each site visit.
• Do TNT/PI reporting for service bay/Customer Champions staff

Requirements

Job Knowledge, Skills & Experiences:

• University Graduate in Business or technical related fields
• Experience in customer account/relationship management, sales, negotiation, and business analysis.
• Results driven, with sound business and commercial acumen
• Good team Player, with ability to provide solutions that are creative and innovative
• Market/Competitive Analysis
• HSSE

Competencies :

Technical Skills

• Knowledge of Lubricants
• Knowledge of product specification
• Under Bonnet diagnostic techniques
• Customer Value Propositions:
• Stock management techniques
• Mastery of HSSE rules

Operational Skills

• Active Contributions in promotions and products launches
• Respect of work standards
• Ability to communicate with clients’/site staff/VE staff

Relationship Skills

• Capacity for sales (Active sales)
• The ability to work with site teams