M-Pawa Cloud and Engineering Trainee - 3 Positions

About the Role

We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions. 

Key Tasks and Role

• Act as the first point of contact for all user support issues.
• Triage incoming support issues, investigate solutions, or escalate according to agreed service levels
• Collaborate with colleagues and clients to achieve issue resolution
• Maintain an appropriate level of product knowledge through continuing learning
• Collaborate with the cloud team to continuously update training resources. 
• Identify areas and opportunities for end-user training and capacity building.
• Assist the Cloud Engineers in deployment projects and user training activities.
• Work with both customers and cloud engineers to scope and build simple web-based technical solutions using Google App Scripts; PHP/Python/Java or any language one is familiar with.

Knowledge & Experience

• Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.
• Must have fair exposure or use with JavaScript/Java/Python/
• Strong communication and interpersonal skills
• Strong decision-making skills
• Desire to learn about new and existing technologies
• Excellent customer service skills
• Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills
• Excellent organizational skills with the ability to manage time and multiple priorities to completion.

Education & Professional Qualification

• Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field
• Should NOT have graduated more than 1 year ago.
• Strong ability to multitask and meet objectives with minimal supervision.
• Keen to work or has previously worked in a supportive environment is a great plus
• Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc.