National Operations Manager-Electronic Security System ESS Solution

Reporting to the Director Operations, the National Operations Manager – Electronic Security Systems (ESS) solutions shall define and implement the ESS solutions strategy, manage the provision of quality integrated G4S services while achieving the budgeted financial targets. The manager will also ensure compliance with the local legislation, company policies, processes, procedures and make necessary risk assessments and security considerations.

Responsibilities

• Define and implement the ESS Strategy; Identify key industry and market trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives
• Ensure strategy is aligned with the overall G4S Kenya strategy; analyze and identify key business challenges and identify interventions where appropriate
• Ensure targeted financial performance and achieving the set revenue growth through; gross margin improvement; overhead cost control; cash flow management
• Identification of new customers and business opportunities and large bid participation.
• Design Security Solutions (integrated with other service lines); maintain and develop integrated solutions and services
• Provision of a customized customer specific solution based on risk assessment
• Ensure customer retention targets are met and all required formal customer meeting are scheduled, attended and minutes of meetings are documented
• Maintenance of positive customer relationships and Improve the current customer satisfaction ratings year on year
• Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line.
• Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
• Actively build networks and influence relevant decision makers ensuring that the company has an appropriate profile in the market.
• Develop and maintain internal and external relationships in order to foster close working relationships with the various service line divisions and with all strategic customers
• Achieve targeted Quality Audit rating an ensure that a correction plan in place and implemented
• Conduct and oversee quality controls and inspections (including subcontractors where applicable) and ensure targeted/ contracted operational performance
• Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
• Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
• Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
• Develop & Oversee the implementation of the operational Quality Assurance Plan and Operations manual for the Division;
• Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects

Ideal candidate:

Knowledge and Qualifications

• Degree in Business Management or Operations Management
• Post graduate degrees are advantageous
• East Africa market (preference given to Kenya market experience)

Experience

• Minimum of 12 years’ experience in Operations Management in a Technology environment
• Minimum of 6 years’ experience at Senior Management level
• Security Industry experience is advantageous

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Bidding and Tendering
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioral Skills - Leadership

• Shaping the market environment
• Setting strategic direction
• Creating change and innovation
• Engaging and inspiring people
• Driving superior performance
• Simplifying the complex