Operations Coordinator

About the role

You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Bolt Food Operations organization and beyond.

Main tasks and responsibilities:

• Support all Bolt's Food Delivery operations in the city.
• Review key operational metrics of new merchants: Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organize menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.
• Restaurants Requests Resolutions: Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
• Analyse data: you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users, couriers and more importantly restaurants.
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, and ad-hoc tasks related to restaurants operation.

About you:

• Have 1- 2 years of experience in an analytical position.
• Have a data-driven analytical mindset (good Excel skills are a plus).
• Amazing negotiation and communication skills in English and Swahili.
• Be a hustler, not stopping after 20 obstacles a day.
• Be passionate about new technologies and food tech.
• You are a problem solver.
• You are organized. You deliver stuff on time.
• Great people skills. You can easily network with people of all background.
• Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!