Bolt Careers

About the role

You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Bolt Food Operations organization and beyond.

Main tasks and responsibilities:

• Support all Bolt's Food Delivery operations in the city.
• Review key operational metrics of new merchants: Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organize menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.
• Restaurants Requests Resolutions: Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
• Analyse data: you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users, couriers and more importantly restaurants.
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, and ad-hoc tasks related to restaurants operation.

About you:

• Have 1- 2 years of experience in an analytical position.
• Have a data-driven analytical mindset (good Excel skills are a plus).
• Amazing negotiation and communication skills in English and Swahili.
• Be a hustler, not stopping after 20 obstacles a day.
• Be passionate about new technologies and food tech.
• You are a problem solver.
• You are organized. You deliver stuff on time.
• Great people skills. You can easily network with people of all background.
• Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

About The Role

• Operations Leads are accountable for continually improving processes to facilitate the delivery of the desired goals. This includes but is not limited to the measurement processes, the support processes, the quality processes, and the forecasting and scheduling processes.

Your daily adventures will include:

• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals
• Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments (Contractual management experience is a plus)
• Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently
• Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results
• Proactively narrate causes of all target KPIs and action plans to stakeholders
• Identify and remove roadblocks to success outside of Outsource partner's control
• Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc
• Contribute to peer success through collaboration, creativity and giving critical constructive feedback
• Build and maintain transparent and productive relationships with business stakeholders
• Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt

About you:

• You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency
• You have good negotiation skills - influencing senior stakeholders
• You are a clear communicator (both verbal and written) in English
• You are data-driven with excellent analytical and spreadsheet skills
• You are a team player and strong interpersonal skills managing internal and external partner relationships
• You have 2+ years of Experience managing multiple Outsource Suppliers
• Rides industry experience is a plus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

About The Role

• We’re looking for a driven individual, a superb leader with experience in B2B sales who can turbo charge and drive the success of Bolt Business team in the region. We need a superstar with a history of great results, who is excellent at team management, and who knows how to build teams, manage diverse workloads and deliver rapid growth. You’ll need to be driven, confident, and ambitious. We’re moving quickly and this is an exciting role, one with huge scope for growth and impact. If you’ve worked in high-growth B2B sales and you want to take the next step, then let’s talk

Your daily adventures will include:

• Managing your sales organization, you’ll be leading country managers across your region - owning sales performance, coaching, developing, and driving them to meet each country’s goals
• Recruit and build your organization, we’re growing fast and you’ll need to build a winning team across multiple countries, with help from our recruitment team and your country managers
• Achieve growth and smash regional sales targets, you’ll drive your teams to success - hitting and beating targets and bringing success for all your markets and your region
• Planning & strategy, you’ll own the regional go-to-market strategy, you’ll plan who’s doing what, project P&L, and what your markets and teams will achieve.
• You’ll own and oversee the successful deployment & execution Identify emerging markets, opportunities, and market shifts.
• You’ll have your finger on the pulse of the industry and what our competition are doing.
• You’ll be spotting shifts, opportunities, and changes and making sure we respond and take steps when we need to Identify and remove blockers
• You’ll spot blockers to growth, identify solutions and implement them in all your markets
• Coaching & Training your team, you’ll be mentoring and improving them every day, performance managing your country managers, taking them to new levels, and developing their careers at Bolt
• Assisting the negotiations and closing of deals with the biggest global companies, you’ll be the senior manager of your region, when the biggest deals come in, you’ll be at the helm ensuring smooth closing and driving the success of the team working the deals
• Work closely and give market feedback to the product team regarding Bolt Business solutions and how we should develop - you’ll be seeing and hearing what businesses need, so you’ll be an essential voice to our product teams.
• Present sales and revenue forecasts to the management team. It’s your region, so you’ll be able to inform and update the management team on your progress and successes in all markets you own
• Developing processes, tools, guidance and for your sales organization - you’ll be building the future of Bolt! Entrepreneurial projects.
• You’ll spot opportunities, devise projects to test new ideas, and manage their execution - searching out new ways to grow, sell and win in all our markets

About you:

• 8+ years experience in fast-paced B2B Sales, with at least 4+ years managing sales teams ideally across several locations/markets
• A leader, who can motivate a large regional team, manage different cultures and needs of your reports
• Experience in rapidly recruiting and scaling a sales organization in multiple locations, scale-up/start-up experience would be highly advantageous
• Experience in outbound selling of a service or SaaS product into the SME / large business market
• Proven capability to lead and deliver fast and significant multi-million growth, through sales teams Be a master of sales strategy, able to identify opportunities, guide country teams, and lead your markets to success
• BS/MS degree in Business Administration or a related field
• Familiar with leading CRMs and highly analytical of sales stats and KPIs, with strong knowledge of how to steer a team to meet tough targets
• Remove blockers, relentlessly drive for improvement and manage multiple stakeholders to get things done quickly
• Aviator, able to navigate contracts and blockers to get deals closed
• Excellent communication skills in English
• Remove blockers, relentlessly drive for improvement and manage multiple stakeholders to get things done quickly.
• Skilled in defining processes, KPIs, and guidance for teams to follow.
• A true multitasker, able to manage multiple workloads, projects, and priorities
• Accustomed to fast-paced scale-up environments, thriving on the challenge to get things done quickly and deliver results
• Relentless drive to achieve results, strong-willed, motivating, and cool under pressure.
• Someone who gets hands-on and is excited to get involved in closing big deals and building strategic partnerships.

About The Role

• Bolt Business has big targets, the product is evolving, getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months. To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do. In this role you’ll get plenty of exposure to big business, you’ll be integral to the smooth running of the relationship, meeting the needs of our clients.

Main tasks & responsibilities:

• Managing a portfolio of key clients, proactively contacting them and helping them
• Replying to client queries, replying to emails, calls and solving their challenges
• Creating account plans to grow volumes from existing clients
• Preparing and managing the flow of accounting documents and materials
• Assisting the sales team with onboarding and client management
• Communicating with an international team to solve local issues
• Delivering volume growth each month

About you:

• At least 2+ years of successful previous experience in account management
• A self starter, keen, ambitious and hungry to get results
• Proactive, organised and obsessed with details
• Superb written and spoken communication skills in English
• Comfortable and experienced speaking with clients, dealing with issues and generating positive outcomes
• Strong business sense and industry expertise
• Demonstrable experience of upselling and generating volume growth from existing clients

We are looking for an Account Specialist to join Bolt Business in Nairobi, Kenya. You’ll be working closely with the existing client portfolio, to meet their needs and understand how we can grow their business with a rapidly developing Bolt Business solution.

About The Role

• The Bolt Business product is evolving and our ambitions are high. To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do. In this role you’ll get plenty of exposure to businesses of various sizes, you’ll be integral to the smooth running of the relationship, meeting the needs of our clients and integrating newly added solutions into their daily operations.
• If you’ve worked in a high growth B2B environment and are able to handle high volume tasks, then let’s talk.

Your daily adventures will include:

• Managing a portfolio of clients, proactively contacting them and helping them
• Replying to client queries, replying to emails, calls and solving their challenges
• Creating account plans to grow volumes from existing clients including upselling new solutions
• Preparing and managing the flow of accounting documents and and solving issues related to payments
• Assisting the sales team with onboarding and client management
• Communicating with an international team to solve local issues
• Delivering volume growth each month
• Proactively finding ways to effectively impact growth of dedicated client portfolio using automations via various communications channels

About you:

• At least 1 years of successful previous experience as a Account Manager or similar roles, consistently meeting or exceeding targets
• Excellent communication skills in both English and the local language
• Strong business sense and industry expertise
• Proven ability to upsell and generate volume growth from existing clients
• Comfortable in speaking with clients, dealing with issues and generating positive outcomes
• A self starter, keen, ambitious and hungry to get results

About The Role

• You will enable and help grow a portfolio of strategic initiatives across the Rides vertical. Your ability to understand specific market context, maintain a strong network of potential partners and project manage deals throughout their life cycle including implementation would be key attributes for your success in the role.

Your daily adventures will include:

• Collaborate closely with Partnerships, Investments and ride-hailing leadership to pinpoint robust partners in the vehicles and financing sector.
• Drive fleet business development efforts within the region.
• Serve as a Project Management Office (PMO) for strategic and local partnership initiatives, ensuring seamless collaboration across various departments.
• Establish relationships with prospective and existing partners, ideate and design creative fleet growth initiatives
• Take on the responsibility of expanding a substantial network of car rental, new fintech, and car dealership entities active in the ride-hailing domain.
• Support existing and new partners in expediting deployment and scaling post-deal execution, facilitating access to Bolt's resources and teams

About you:

• 5-7 years of experience in business development in the B2B space.
• Bachelor’s degree in Economics, Finance, or other analytical subjects
• Well-developed project management skills, ability to manage various internal and external stakeholders from all over the world
• Strong commercial skills and ability to build and maintain a strong network in the mobility ecosystem
• Strong project management skills
• Solid presentation skills and understanding of basic financial modeling
• Knowledge of tech & mobility industry is a plus

• We’re looking for hungry and ambitious Business Development Manager to join Bolt Business. You’ll be driving our growth machine, reaching out to businesses, meeting clients, pitching, negotiating and closing deals with businesses of all sizes.

About The Role

• We’re looking for a driven individual, a real hunter with experience of B2B selling who can turbo charge and drive the success of Bolt Business. We need a superstar who knows how to sell, with a history of great results. You’ll need to be driven, confident and ambitious. We’re moving quickly and this is an exciting role, one with great scope for growth and impact. If you’ve worked in high growth B2B sales and you want to win big, then let’s talk.

Your daily adventures will include:

• Managing your own sales pipeline, in other words: prospecting, leading meetings/negotiations and deal closing with business stakeholders in all industries
• Negotiating and closing deals, the bread and butter of your role will be all about sales. You’ll be negotiating with clients daily, winning deals and brining new revenue to Bolt
• Proactive sales of Bolt Business solutions into the SME and mid/large size business space
• Achieving growth and smashing sales targets, with an uncapped commission scheme you can win big here
• Building and promoting strong customer relationships by partnering with key stakeholders and understanding their needs and requirements
• Developing your biggest clients, mature and settle your newly won deals, before passing them on the account management team
• Working closely and giving market feedback to the product team regarding Bolt Business solutions and how we should develop - you’ll be seeing and hearing what businesses need, so you’ll be an essential voice to our product teams
• Presenting sales and revenue forecasts to the management team. It’s your pipeline, so you’ll be able to inform and update the management team on your progress and successes
• Identifying emerging markets, opportunities and market shifts. You’ll have your finger on the pulse of the industry and what our competition are doing. You’ll be spotting shifts, opportunities and changes and making sure we respond and take steps when we need to

About you:

• 2-4+ years of fast paced B2B sales experience
• Be a hunter, driven to win and close deals every day
• Organised, process driven, with a great knowledge of sales techniques in B2B sales
• A self starter, who understands how to build and manage their own pipeline of opportunities
• Excellent communication skills in both English and local language, with a strong confident personality
• Strong business sense and industry expertise of selling business services into SME and large businesses
• Experience of religiously using a CRM (Pipedrive would be advantageous)
• Experience on-boarding clients and doing some account management with larger signings would be advantageous
• Be an owner and proactively find solutions to business problems

About The Role

• You’ll be responsible for recruiting and managing the team that oversees partners acquisition both for restaurants and grocery stores.

Your daily adventures will include:

• Overseeing restaurants sales acquisition performance, efficiency and key metrics for sales team members and ensure that they are meeting targets.
• Recruit, build, coach and constantly train sales teams in selling strategy, product knowledge, presentation skills, soft & hard skills, among others.
• Lead by example and when needed negotiate and close important deals.
• Evaluate and supervise expansion opportunities into new cities and make sure we have the correct supply to generate the necessary demand.
• Create and constantly improve Bolt Food’s Sales Playbook and sales materials.
• Shift the sales strategy for the market: restaurant masterplans, lead generation, main partners, marketing actions, profitability & priorities.
• Maintaining & growing existing client relationships.
• Identifying & removing blockers to growth and working ad-hoc Bolt Food sales projects.
• Rethink how we do things and always look for innovative ways to improve our performance.
• Manage and constantly improve sales tools.
• Achieve growth and hit country/region sales targets by successfully managing the team’s and your own sales pipelines.
• Designing and implementing a country sales plan/strategy that expands Food’s customer base.
• Identify market shifts and opportunities whilst being fully aware of new products and competition status.

About you:

• BS degree in Business Administration or related field.
• At least 4 years of experience in sales, account management, business consultancy, business development, or similar roles.
• At least 3 year of experience managing teams.
• Excellent communication & written skills in English and the local language.
• You are an analytical thinker who loves to solve problems.
• Be a hustler, not stopping after 20 obstacles a day.
• Be an owner and proactively find solutions to problems.
• Be passionate about new technologies and food tech.
• You are organised. You deliver stuff on time & handle stress like James Bond.
• You are social. You can easily network with people of all backgrounds.
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.(extra credit)

About the role

This strategic role will coordinate with and report to the Regional Director for Africa & International Markets. The position will have four direct reports: country managers for Kenya, South Africa, Uganda, and Tanzania.

This is a critical, impactful, and highly rewarding role. The preferred locations for this role are Nairobi, Kenya, or Johannesburg, South Africa.

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognise that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 45+ countries including Kenya & South Africa.

Your daily adventures will include:

• Lead the regional financial and strategic planning process.
• Design, implement and optimise regional business and operational strategies/goals with Country Managers.
• Oversee regional P&L delivery against set KPIs to make sure we are creating the biggest possible impact with our investments and maintaining operational efficiency.
• Lead monthly and/or quarterly regional business reviews.
• Operationalize key growth initiatives and/or best practices across the region.
• Maintain a pulse on the local competition and industry to help steer and advise our strategic plans.
• Understand regional needs, opportunities and regulations.
• Build and grow local teams.
• Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives.
• Set and implement expansion strategy for East and South Africa region, in collaboration with the Expansion team & relevant HQ teams.

About you:

• You have 7+ years of experience in an operations management or general management.
• You have a proven track record of delivering results in a regional, cross-functional, high-growth, and fast-paced environment.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written).
• You have experience building relationships with leaders & peers, anticipating their concerns and successfully advocating for your priorities.
• You are a hustler, not stopping after several obstacles a day.
• You are highly analytical and have a data-driven mindset with experience reporting on business metrics, trends and using data to drive decision making.
• You are passionate about new technologies and ridesharing.
• You have a strong sense of ownership with a hands-on approach.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!