Regional HR Business Partner ESA

Duties and Responsibilities

• Delivers high-standard customer service and support for the regional staff.
• Provides day-to-day HR guidance to line management (e.g., compensation, counseling, career development, disciplinary actions).
• Provides HR policy guidance and interpretation.
• Serves as a resource to managers and employees to address performance issues and organizational and structural changes.
• Maintains in-depth knowledge of legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Works closely with management and employees to improve work environment, build morale, and increase productivity and retention.
• Analyzes trends and metrics in partnership with the GHRM to develop solutions, programs, and policies.
• Identifies opportunities for improvement in processes, training, and procedures-- devises a plan, and implements necessary actions.
• Conducts New Employee Orientation and ensures required training is completed for all staff.
• Facilitates regional HR training for managers and staff regarding various topics.
• Actively promotes and participates in DEI activities.
• Performs other related duties as assigned

Required Skills

• 7-10 years of experience as an HR Generalist
• Knowledge of HR labor laws within East African countries
• Excellent communication skills
• Membership with HR practitioner body
• Candidate should be willing to travel across the region

Required Experience

• Master's degree with seven (7) years of work experience or bachelor's degree with at least seven (10+) years of work experience as an HR Generalist/ HR Business Partner
• English fluency is required, French and/or Portuguese is a plus.
• Excellent written and verbal professional communication skills in English and local language(s). Viewed as a trusted advisor who is objective, fair, and consistent in decision-making.
• Knowledge of HR best practices; some insight into all functional areas of HR to include, comp & benefits, talent acquisition, employee training & development, employee relations, performance management, record keeping compliance.
• Knowledge and experience with compliance related to local and regional labor laws.
• Autonomous with the ability to identify challenges and take initiative, prioritize, and organize work efficiently.
• Customer service approach to work; A natural collaborator who solves problems in a logical manner.
• Excellent interpersonal communication skills. Ability to build relationships at all levels of the organization.
• Knowledgeable about risk management as it relates to HR.
• Strong understanding of confidentiality as it relates to HR activities.