Senior Business Development Officer-Health Insurance

Duties and Responsibilities:

• Secure new health business directly and through intermediaries as per set targets.
• Timely submission of quotations in line with our risk acceptance set guidelines.
• Processing of endorsement for new business, Additions, and deletions
• Issuance of cover write up, policy documents and ensuring proper client files are maintained.
• Secure all onboarding documentation and premiums for new business.
• Maintain Renewal retention as per set targets; sending renewal notices and constant follow ups.
• Service existing health business as the primary key accounts manager.
• Preparation and participation in tendering process, securing and management of the account.
• Intermediary management from creation/adoption to license renewal tracking.
• Facilitate collection and updating of all clients KYCs documentation as per company guidelines.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk and proper KYC vetting process.
• Follow up premium collections in a timely manner according to the company’s stipulated guidelines.
• Client reconciliation and liaise with brokers on where member accessed service not authorized which needs to be paid by the providers
• Sending invoices of exceeded limits to brokers / companies for payment
• Maintain excellent customer service with intermediaries and clients; respond to client enquiries and complaints and escalate when and where necessary as per the Company guidelines.
• Participate in the improvement of current offerings by conducting market research, familiarizing and benchmarking with market trends.
• Hospital management, vetting & sourcing new providers
• Advise cover terms to underwriting to enable timely and proper underwriting, scheme set up and other underwriting requirements.
• Prepare weekly Sales reports as required against the projected target.
• Attend scheme performance meetings and advice on measures to mitigate adverse claims experience.

Qualifications and experience:

• Bachelors’ degree in a business-related field.
• Professional qualification in Insurance (ACII, IIK).
• Atleast 5 years’ relevant experience in the insurance industry; similar role.

Other Competencies:

• The ability to work in a fast-paced environment
• Customer centric and a good team player
• Excellent analytical, problem-solving skills.
• Effective communication, exceptional negotiation and decision-making skills.
• Strong business acumen.
• Detail-oriented.