GA Insurance Careers

Job Summary:

• To initiate, implement and liaison with the respective functional heads, manage the risk and compliance initiatives for GA.

Duties and Responsibilities:

• Develops and monitors risk registers for all departments and performs risk assessments for new products and vendors.
• Prepares risk register reports and analysis for review by the manager.
• Develop Templates for Data Collection and assisting with the mapping.
• Monitor, and as necessary, coordinate risk and compliance activities through respective departments to ensure GA remains abreast of the status of all insurance related risks & compliance activities.
• Follow up of any identified deficiencies and make recommendations for amendment.
• Implement the risks and compliance policies and procedures in place.
• Provide reports on a monthly and quarterly basis, and as directed or requested.
• Provide relevant information required by external bodies and regulators on compliance matters such as reporting suspicious transactions related to money laundering and the fight against terrorism financing.
• Act as the contact point for data subjects and the Office of the Data Commissioner.
• Monitor the performance of the compliance program and related activities on a continuous basis, taking appropriate steps to improve its effectiveness.
• Guiding various departments on the implementation of the Data Privacy requirements and supporting then to ensure compliance with the Data Protection Act.
• Ensuring that IT systems and procedures comply with all relevant data privacy and protection law, regulation, and policy.
• Implementing an effective risk training program as will be developed.
• Keep abreast with the applicable laws, regulations, rules, and standards in the risk & compliance fraternity and advise on the emerging developments of the same.
• Team participation both within the department and other departments.

Job Holder Specifications:

Education/Qualifications:

• Bachelor’s degree in Law, Finance, IT or its equivalent from a recognized institution.
• Risk Certification or Equivalent Professional qualification.
• Member of a professional body e.g., ISACA etc. will be an added advantage.

Working Experience:

• 3 – 5 years’ experience.
• Background in the financial industry will be an added advantage.

Competencies

• Strong analytical and organizational skills.
• Personal attributes: integrity, dependable, initiative-taking, results-oriented, creative, and strong interpersonal skills.
• Ability to operationalize strategy into action for the function.
• Effective communication skills, both verbal & written.

Method of Application

If you meet the above minimum requirements, send your C.V to [email protected] indicate the position applied for on the email subject line to be received on or before 4th July 2023. Only shortlisted candidates will be contacted. 

Duties and Responsibilities:

• Secure new health business directly and through intermediaries as per set targets.
• Timely submission of quotations in line with our risk acceptance set guidelines.
• Processing of endorsement for new business, Additions, and deletions
• Issuance of cover write up, policy documents and ensuring proper client files are maintained.
• Secure all onboarding documentation and premiums for new business.
• Maintain Renewal retention as per set targets; sending renewal notices and constant follow ups.
• Service existing health business as the primary key accounts manager.
• Preparation and participation in tendering process, securing and management of the account.
• Intermediary management from creation/adoption to license renewal tracking.
• Facilitate collection and updating of all clients KYCs documentation as per company guidelines.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk and proper KYC vetting process.
• Follow up premium collections in a timely manner according to the company’s stipulated guidelines.
• Client reconciliation and liaise with brokers on where member accessed service not authorized which needs to be paid by the providers
• Sending invoices of exceeded limits to brokers / companies for payment
• Maintain excellent customer service with intermediaries and clients; respond to client enquiries and complaints and escalate when and where necessary as per the Company guidelines.
• Participate in the improvement of current offerings by conducting market research, familiarizing and benchmarking with market trends.
• Hospital management, vetting & sourcing new providers
• Advise cover terms to underwriting to enable timely and proper underwriting, scheme set up and other underwriting requirements.
• Prepare weekly Sales reports as required against the projected target.
• Attend scheme performance meetings and advice on measures to mitigate adverse claims experience.

Qualifications and experience:

• Bachelors’ degree in a business-related field.
• Professional qualification in Insurance (ACII, IIK).
• Atleast 5 years’ relevant experience in the insurance industry; similar role.

Other Competencies:

• The ability to work in a fast-paced environment
• Customer centric and a good team player
• Excellent analytical, problem-solving skills.
• Effective communication, exceptional negotiation and decision-making skills.
• Strong business acumen.
• Detail-oriented.

Job Summary:

• The role will be responsible for conducting risk surveys for business insured by the company and provide risk management measures to the underwriting team to minimize the exposures as per the company underwriting guidelines.

Duties and Responsibilities:

•  Visiting sites alone or with underwriters
•  Assessing and evaluating risk to buildings, employees, or customers by undertaking appropriate research.
•  Carrying out detailed site surveys.
•  Writing and proofreading reports for underwriters.
•  Providing advice to clients and making recommendations about required improvements.
•  Assigning quality grades after improvements have been made.
•  Liaising with health and safety inspectors, clients, insurance brokers and underwriters.
•  Collecting photographs as evidence.
•  Attend to clients and resolve complaints.

Job Holder Specifications
Knowledge, skills and Abilities

•  Have Industry Knowledge
•  Computer skills
•  Analytical skills
•  Communication skills
•  Good interpersonal skill
•  Knowledge on market trends
•  Commercial awareness
•  Diplomacy and negotiation skills
•  Strong time management skills
•  The ability to work effectively under pressure.
•  Organizational skills
•  Problem-solving skills
•  Teamwork as well as the ability to work independently.
•  Communication skills to explain complex ideas to people from a variety of backgrounds.
•  Attention to detail.

Credentials and Experience

•  Degree in BSC Engineering or related field
•  Engineering experience in plant/industrial, mechatronics, electrical or structural.
•  Diploma in insurance ACII OR AIIK or progress in completion Or Diploma in risk management added advantage.
•  At least 5 years with a risk survey company or insurance company as a risk surveyor.

Key Performance Indicators

•  Survey reports completed.
•  Quotations obtained.
•  Engagement with service providers.
•  Trainings to underwriters done.
•  Payments to external surveyors done on time.
•  Resurveys done and recommendations implemented.

Job Summary:

• The role will be responsible for day to day administrative and technical underwriting responsibilities of the General Aviation portfolio and reinsurance activities.

Duties and Responsibilities:

•  Quote and bind risks written within the General Aviation underwriting guidelines and appetites.
•  Assist in the underwriting and processing of new and renewable Aviation business in line with our underwriting appetite, authority limits and business plan.
•  Track premium income bookings, meet expected figures and investigate any differences.
•  Monitor aggregate exposures, assist in the modelling of the Aviation business, and manageand monitor portfolio metrics.
•  Manage interactions between Underwriting and Reinsurance functions to ensure all outstanding queries are addressed.
•  Oversee Broker business pipelines, preparing for and attending relationship meetings where appropriate.
•  Attend technical presentations and training programs, both internally and externally, to enhance technical understanding of the Aviation product line.
•  Actively engage in cross-selling opportunities where appropriate.
•  Work in conjunction with the team ensure efficient working practices are in place and adhered to as per established underwriting guidelines.
•  Assist management with building, running and monitoring exposure reports.
•  To meet company standards in respect of policy documentation, timeframe for quoting new and renewal business and compliance issues.
•  Attend to clients and resolve complaints.

Job Holder Specifications

Knowledge, skills and Abilities

•  Aviation experience gained within an underwriting or broking environment.
•  You will need to demonstrate a practical and common-sense approach to dealing with differing situations and an ability to tackle problems often against tight timeframes.
•  Interest in Multinational programs.
•  Excellent communication skills, with ability to build internal and external relationships.
•  Strong organisational and time management skills, with the ability to follow-up independently and to effectively prioritise tasks.
•  Strong customer service and sales skills – experience in dealing with brokers and other business partners considered an asset.
•  Competency in Microsoft Office required, advanced capabilities in Excel and or Data/Analytical experience desirable.
•  High quality underwriting and customer service skills required to handle complex coverage issues and challenging client relations.
•  Strong knowledge of industry issues and trends required.
•  Advanced analytical and mathematical proficiency preferred.
•  Ability to demonstrate logical approach to processes and problem solving.
•  Proven ability to solve problems independently and with success.
•  Ability to work independently as well as being a strong team player, in a multi-task environment.
•  Willingness to take professional development, insurance and aviation related courses necessary.

Credentials and Experience

•  College / University degree or equivalent industry experience.
•  ACII Holder
•  A minimum of 3 years of aviation underwriting experience, or 5 years’ experience
• dealing with aviation insurance from a non-underwriting background.

About the position

The role holder will ensure sales through direct Structured Products, Digital Sales and Strategic Partnerships and creating relations with insurance aggregators

Duties and Responsibilities:

• Implement and execute the Structured Products, Digital Sales and Strategic Partnerships strategy.
• Develop a digital business strategy, including research, technology horizon scanning and competitor analysis.
• Identify new opportunities for the use of digital technologies and stimulate new business growth by incorporating digital products and services.
• Identify the strategic partnerships that need to be created, implemented and supported
• Liaise with the communication team in creating targeted social campaigns to drive digital sales
• Implement projects to grow Digital Insurance through direct sales and reseller sales channels
• Ensure that any new innovations comply with various industry standards including Information Security, Data Protection
• Hold joint meeting with partners to enhance and drive the strategy via aggregators and other partners
• Building and maintaining links with relevant business partners and stakeholders outside of the organization
• Develop a credible pipeline of prospective clients and growth strategies that enable you to achieve targets.
• Clearly articulate value propositions for segments and industries for existing and prospective clients.
• Understanding client needs and be able to tailor solutions to address them

Job Holder Specifications

Knowledge, skills and Abilities

• Results driven, and customer focused
• Good analytical and negotiation skills
• Knowledge in insurance products and services
• Excellent analytical, communication and customer handling skills
• Intelligence Data Reporting & analytics skills
• Scanning skills – to search for new ideas, trends & principles
• Excellent planning and organization skills.

Credentials and Experience

• University Degree preferably in a Business-related field
• ACII is an added advantage
• A recognized qualification in Digital marketing would be a distinct advantage
• Atleast 5 years’ experience in Business Development in the Financial Services Industry.

About the position

The role holder will be responsible for engagement and generating new business ensuring growth of the portfolio, within the real estate sector both Residential and commercial

Responsibilities

•  Implement and execute the real estate strategy.
•  Implement the marketing strategy to enable penetrate intermediaries and direct accounts in the real estate sector.
•  Make regular visits to intermediaries, developers, contractors, architects, quantity surveyors and active sites to establish key relations and grow and service business.
•  Develop a credible pipeline of prospective clients and growth strategies that enable you to achieve your targets.
•  Clearly articulate value propositions for segments and industries for existing and prospective clients.
•  Maintaining existing relationships in order to protect existing books of business
•  Identify, target and build new relationships with existing and potential clients for revenue growth.
•  Liaise with the marketing department to develop the branding aspect to increase visibility in the sector.
•  Understanding client needs and be able to tailor solutions to address them.
•  Hold joint meeting with partners to visit prospects seeking insurance requirements.
•  Create an active campaign to drive recruitment and business.
•  Grow the real estate book using the existing branch relations as a penetration channel.

Qualifications

•  University Degree preferably in a Business-related field
•  ACII is an added advantage

Experience

•  Atleast 5 years’ experience in Business Development in the Financial Services Industry.
•  Excellent analytical, communication and customer handling skills
•  Excellent planning and organization skills.
•  Knowledge in insurance products and services
•  Good analytical and negotiation skills
•  Excellent interpersonal skills.
•  Results driven, and customer focused

About the position

The role holder will support the CEO in executing their strategic objectives and maintaining their culture of exemplary service to their customers. He / She will be responsible for governing and integrating the operational strategy for the consolidated production business budgets, by optimizing the use of technology, and containing the business’ operating costs while enhancing overall customer service and experience.

He / She will also be responsible for “Hands On” Day to Day operations, developing and supporting insurance distribution partners/intermediaries, marketing of insurance services and products, market-related product development in line with business strategy, supporting the business development team with commercial and technical guidance, providing timely and reliable management information that supports the business strategy, goals and objectives.  The incumbent will also have the responsibility to maintain extensive knowledge of the business operating environment.

Responsibilities

•  Lead and execute the operational strategy, plans & procedures
•  Develop and establish operating policies consistent with the CEO’s broad policies and objectives and ensure their execution.
•  Responsible for serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk.
•  Managing projects, developing, and implementing new procedures for underwriting and claims processing to drive forward continuous process improvement to increase profits and/or make the organization more efficient.
•  Ensure robust processes and procedures are in place for accurate recording of data and be the ultimate owner of business process and Core IT systems.
•  To act as an Advisor and provide business support to CEO in all facets of business.
•  Prepare regular and periodic reports to the CEO that provide a strategic direction and qualitative assessment on the achievement of the planned goals.
•  Responsible for preparing detailed monthly analysis of variances of the sales budgets of all products and branches.
•  Responsible for ensuring adequate operational controls for all products and channels.
•  Responsible in conjunction with GM – Business Development for a well-functioning branch network as well as all channels of operations which includes but not limited to: Having oversight responsibility over the general operations;Ensure adequate training of staff and independent agents, where applicable in various facets of the business; Identify and propose new footprint opportunities and markets.
•  Responsible for actively contributing towards the preparation of the annual budget of the company.
•  Produce, manage, and update premium aged debtors.
•  The incumbent will be accountable for the setting and maintaining the parameters and rules that govern the underwriting ability, creating system capacity to maintain minimum underwriting standards and endeavour automation of all operational processes.
•  Ensure underwriting policies are up to date and in line with reinsurance treaties and agreements; ensuring correct standards are always adhered to in analysis of risk and taking on of risk in line with protection of bottom line.
•  Conducts insurance, underwriting and claims trend analysis (loss drivers by analyzing / monitoring / steering the loss portfolios (frequency / severity trend detection)
•  To ensure adequacy of claims reserves, its continuous review and liaising with internal and appointed actuary.
•  Ensure that the business meets annual Retention and Organic growth targets in line with annual strategy
•  Provide support to Business Development.
•  Champion continuous development, review and implementation of policies, procedures, and controls.
•  Optimise the use of technology, people, and defined processes to achieve an optimum competitive service positioning in each business unit.
•  Enhancement and Development of the operational system/s in conjunction with the Head of ICT that allows to provide Digital services for Underwriting, Policy Administration, Claims Reinsurance & Information Analysis in line with the company strategy.
•  Leverage on technology and process management to standardize operations and reduce turn-around time on key business processes
•  Initiate process mapping, innovation and restructuring to obtain optimal operations with a clear bias for cost containment and service efficiency.
•  Evaluate, improve, document, and streamline the operational processes and procedures.
•  Work closely with Risk and Compliance team to identify and safeguard the management of all operational risks and adherence to risk and fraud management frameworks.
•  Ensure immediate closure of all issues as identified / reported by Internal Audit & Risk Management department and achieve continuous improvement of ratings of all operational metrics.
•  Ensure that all customer service points, both direct and indirect achieve the defined customer experience standards.
•  Ensure that all our distribution channels, Branches, Intermediaries, and direct channels have access to a service infrastructure that supports their service needs seamlessly.
•  Ensure consistent and accurate information is accessible through multiple channels.
•  Understand the various business models and cascading information on the role that service operations management plays to the team.
•  Deliver and monitor delivery of Underwriting Service and Claims Service in accordance with agreed standards and Key Performance Indicators to enhance customer Centric approach.
•  Implementation and optimization of the Reinsurance Treaties that allows the company to remain a competitive market player.
•  Deliver and achieve the customer promise for each product, service, and distribution channel.
•  Deliver on the performance requirement as defined in the departments’ strategy map, balanced scorecard, and Personal Scorecard.
•  Enable the business to achieve a higher quality of risk-taking ability by continuously reviewing and reporting on quality, relatedness, and risk management of product offering. To be measured by internal audit and business results.
•  Be part of a learning organization by continuously keeping abreast with industry/company changes and developments and ensuring knowledge and skills transfer within the organization. Actively assist in the development and ongoing training of team members.
•  Responsible for development of innovative new business products to improve and increase shareholder wealth.
•  Coordinating the preparation of Board and Committee papers and subsequently present the findings.
•  Build customer relationships that ensure business retention, growth and manage relationships with key partners, policy makers and other stakeholders.
•  Responsible for any other duties that CEO may assign from time to time.

Qualifications

•  Holds an MBA / Master's degree in a Business-related field from a recognized institution / professional qualification(s) like Actuarial, ACII, CFA, CPA, ACCA or ACA
•  Affinity for digital tools – PowerBI and/or advanced Excel or similar skills are beneficial

Experience

•  Extensive experience in ensuring operational risks is identified and managed.
•  Uncompromising Integrity.
•  Growth mindset (we are not looking for people with bureaucratic mindset).
•  High degree of reliability in terms of delivering results (person who can be counted on).
•  Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.
•  Translate business strategies into operational plans.
•  Possess excellent time management skills, be able to multi-task and have the ability to meet deadlines.
•  A track record in developing business models and translating business strategies into operational plans in the financial service sector.
•  A deep understanding of leveraging technology and processes to standardize operations, reducing turn-around times on all key business processes.
•  A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.
•  A demonstrated ability to be both a change and continuous improvement champion and be able to effectively manage change.
•  A strong track record in driving business growth and expansion in an increasingly competitive environment.
•  Not be phased by challenges and high-pressurised environments.
•  Can be both a change and continuous improvement champion and be able to effectively manage change.
•  Passion to perform, willingness to take on responsibility and strong ability to take decisions
•  Seniority, gravitas and credentials to engage with other internal stakeholders as well as external institutions at the highest levels.
•  Positive, self-motivated and possess strong leadership, people management and well-developed intercultural skills.
•  Ability to establish and maintain relationships with key stakeholders, customers, and suppliers.
•  Possess good interpersonal, oral and written communication skills, including the ability to influence and persuade effectively.
•  A natural thirst for self-development and development of your team members.