Senior Manager, CRM Systems

Job Purpose Statement

The Senior Manager, CRM Systems role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s Customer Relationship Management (CRM) systems, Feedback Systems, Policy Hub and other peripheral applications and system integrations. In collaboration with external vendors, system experts and information security experts the Senior Manager, CRM Systems will schedule and direct activities to resolve software and service problems within the CRM and related platforms in a timely and accurate fashion.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum 2nd Upper Class honours.
• Minimum 7 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g.  Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
• 2-3 years management experience.
• Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.
• Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, and Microsoft SharePoint, Microsoft Power Platform (Power Apps, Power Automate & Power BI) and C #.Net & ASP.net Web development.
• Experience of working in the IT function within a banking environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
• Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes
• Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
• Experience in developing integration services using API (SOAP & REST) and  MS SSIS
• Experience with source control management systems and continuous integration/deployment environments