UI/UX Designer

About the Opportunity

This is a new position for Inkomoko, as we are doubling our 7-person IT team in the coming months as we scale into new geographies.  As a member of the IT team, the successful candidate will work closely with the users to ensure that any products that the IT team are easy to use, on-brand, and create a great user experience. 

Responsibilities

Design and Functionality for Users (80% time)

• Identify gaps and challenges in UI/UX and propose improvements for change, working through the development process with end users
• Gather and evaluate user requirements in collaboration with product managers and developers
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design graphic user interfaces elements, like menus, tabs, and widgets
• Build page navigation buttons, search/input fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look, present to stakeholders for feedback, and iterate as needed based on feedback and functionality.
• As we expand into new geographies, conduct user research and product testing with new market segments 
• Proactively and effectively communicate to project sponsors
• Work closely with developers to implement the approved designs and approaches
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Coordinate with the QA Analyst for generating insights on any usability issues
• Adhere to Inkomoko style standards on fonts, colors, and images
• Use Asana and Jira to record project status and documentation

Other User Experience Supports (20% time)

• Serve as the in-house expert in user experience, including supporting other staff to work HCD processes to create better user experiences (even non-tech ones)
• Coordinate with other colleagues for project prioritization along the IT Roadmap
• Support and backup other IT colleagues as needed and other duties as assigned
• Proactively identify development needs and raise those for plans for approval and implementation
• Troubleshoot for all users, particularly for high-value users like directors

Minimum Qualifications

• At least 3 years experience with creating user experiences in digital interfaces
• Previous experience working with low-digital literacy clients in rural areas in East Africa
• Coding experience preferred in our stack: Python, XML, Javascript, Postgresql
• Great communication skills with a variety of people 
• A champion of HCD with lots of empathy
• Commitment to fixing the problem, not promoting one solution
• Graphic design skills and experience building wireframes and storyboards
• Fluent in written and spoken English, plus at least one other East African language