Zonal Sales & Collections Officer

Job Purpose/Mission

• The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the Zonal Sales and Collection Manager in sales and collection.

Responsibilities

• Trainings of agents within the zones.
• Conduct and support customer education clinics within the zone.
• Develop individualized training plans for underperforming agents through trade accompaniment.
• Develop new approaches and techniques for making improvements in training programs.
• Measure the performance of trainees after the session.
• Screen and recruit agents that have a commercial and Credit (collection) Personality.
• Support the update of training materials.
• Maintain and update records of training sessions.
• Schedule training of new and old agents.
• Stay updated with current market trends and the changing demands of the zone sales environment.
• Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
• Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
• Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy.

Knowledge, skills & Experience:

• At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
• Business Negotiation skills
• Training and Development Skills
• Customer Relationship Management Skills
• Commercial Acumen
• Knowledge of the Renewable Energy Industry is an added advantage

Qualifications:

• A university Degree or it’s equivalent from a from a recognized institution.

Language(s):

• English
• Kiswahili

Technology:

• Experience in technology required for the role