ENGIE Energy Access Careers

Job Purpose/Mission 

The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills 

Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for the role and EEA’s mission to plug in the world.

Qualifications:

• Holder of Bachelor’s Degree in Business Administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

 Technology:

• Experience in technology required for the role

 

Job Purpose/Mission  

To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.   

 Responsibilities: - 

• Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.   
• Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.   
• Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.  
• Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.   
• Communicate the assessment results to the applicants and sales team.   
• Ensure all applied customers are assessed within 30mins.  
• Solving customer Assessment cases created by the Customer care team.   
• 100% Adherence to shift schedule to support commercial team.  
• Payoff off the customer cleared accounts.  
• Crediting all CRC payments daily.  

Knowledge and skills  

  Experience: 

• Customer relationship management  
• Previous experience of assessment from a reputable institution dealing with loans.   
• Team player, Flexible, eager to learn and problem-solving individual.  
• Computer Literacy, good working skills on Microsoft excel.  
• Self-starter with a passion for Mysol and its mission to plug in the world.   

Qualifications: 

• Holder of bachelor’s degree in business administration or any other related field  
• 1-year Previous experience in customer assessment, preferably Microfinance Institution.  

Language(s):  

• English  
• Kiswahili  
• 1 local language is an added advantage.  

 Technology: 

• Experience in technology required for the role.  

 Purpose/Mission 

The Service Network Intern supports ENGIE Energy Access Kenya’s Service Network unit by assisting in the delivery of excellent after-sales services to customers. This role involves supporting Zonal Sales and Collection Managers in conducting regular training sessions for all Installation and Maintenance Technicians to enhance customer experience. Additionally, the Intern provides technical assistance for field issues to ensure customer satisfaction with ENGIE products and helps maintain an effective and consistent quality of service across all customer interactions.

Responsibilities

• Customer Satisfaction: Assist in ensuring timely product installation and resolution of service tickets according to company policies.
• Documentation: Accurately document installation and maintenance cases using company systems like Power hub and Mysol Fix.
• Installation Validation: Help validate system installations to ensure GPS coordinates and customer traceability for repossessions.
• Cost Monitoring: Monitor transport costs and commissions for installation and maintenance cases.
• Stock Management: Help provide weekly item swap projections and ensure sufficient stock levels in consultation with the Service Centre Manager and Logistics Team.
• Process Documentation: Ensure all service network-related processes and policies are properly documented and up to date.

Knowledge and Skills  

• Knowledge of Excel spread sheets and data entry skills
• Ability to read and interpret electrical data sheets.
• Good time management and organizational skills
• Detail oriented and well-organized
• Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality always.

Qualifications:

• Diploma of Electrical and Electronics from recognized institution
• Knowledge in solar systems is an added advantage.

Language(s): 

• English
• Kiswahili

Technology:

• Microsoft 365 for Business.

Responsibilities:

• Lead implementation of technical improvements within the circularity pillars of EEA including repair, refurbishment, tech center management (tools, processes), testing and diagnosis.
• Technical support for deployment of tooling changes or NPI advised from R&D hardware – create and communicate processes and procedures related to all countries and implement with the technical teams in the countries.
• Support New Product Introductions (NPI) to all countries by creating content, serialization of new products (serial-number-board), ensuring readiness of technical centers tools and systems to launch, and disseminating to heads of operations and technical teams in the country through regular trainings.
• Work closely with related teams in R&D, China Operations, Product Management to define diagnosis, refurbishment and repair strategies for existing and new products. Work with countries to examine and implement centralized vs. decentralized diagnosis and refurbishment strategies to reduce turn-around-time and increase customer satisfaction.
• Track cost optimization opportunities on core processes in the product value chain of African operations including technical operations and capacity utilization, set up of tech centers and improvement of necessary tools and processes to bring most value to EEA on IQC/assembly, repairs, and refurbishment, testing and diagnosis, increase productivity to use more refurbished hardware for warranty - in liaison with the QA and CX team. 
• Support the improvement of Inventory control tools and procedures in the operating countries especially in the areas of technical operations, together with accounting and country operations heads, lead preparation and full adoption of inventory control guidelines for technical operations.
• Create policies, processes, and procedures to share tech center best practices to achieve highest levels of operational excellence and standardization across the tech centers. Maintain repository for critical technical operations related policies, guidelines, and procedures. Update and upgrade any as required periodically.
• Track and maintain consolidated records of product end-of-life (EOL) for each country; use appropriate standards to assist and advise on EOL management including finding, due diligence, auditing, and contracting of suitable recycling partners to work with EEA. Employ technical skills to find alternative use / repurposing of EOL items to reduce disposal and e-waste.
• Track and improve the reverse logistics with countries to ensure efficiency in returning of swapped products to the tech center for refurbishment and turning them around to the field for reuse. Reduce the turnaround time.
• Develop and implement standard score card metrics to monitor the health of operations of technical operations including backlog reduction, repair and refurbishment throughput rates, product quality metrics including pass/fail, data gathering and maintenance in critical tools, and disposal / e-waste management.
• Coach and train country operations teams on improvements / best practices as needed to elevate tech center activities.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills:

Experience:

• Minimum 4 years of experience in operations/operations excellence/operations improvements/supply chain related fields. 
• Ability to get hands-on, analyze processes, determine gaps, and formulate solutions to improve operations. 
• Technical knowledge of formulating policies, processes and procedures suiting multiple operations. 
• Ability to work with cross-cultural teams and bring together diverse teams – cut through barriers to achieve compliance.
• Stakeholder management and ability to interact with key external partners in recycling / disposal.

Qualifications:

• Bachelor’s degree in operations/operations excellence/operations improvements/supply chain / engineering / technical projects management related fields.
• Professional certifications in lean / six sigma, engineering is an added advantage.
• Working knowledge of kaizen processes, project management, and improvements are also important.

Position Overview: 

• We are seeking an experienced and proactive IT Service Delivery Manager to join our dynamic team. As an IT Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT services, ensuring seamless operations, and maintaining high-quality customer satisfaction. Your expertise in managing IT service teams and optimizing service processes will be essential in driving our organization's success. 

Key Responsibilities: 

• Team Leadership: Lead, mentor, and motivate a team of IT service professionals to deliver exceptional customer support and technical solutions. Foster a collaborative and high-performance work environment. 
• Service Quality Assurance: Develop and implement strategies to ensure the delivery of high-quality IT services that meet or exceed customer expectations. Establish and monitor service level agreements (SLAs) to measure performance and implement improvements as necessary. 
• Incident Management: Oversee the timely resolution of incidents and service requests. Coordinate with technical teams to address critical issues, minimize downtime, and restore services efficiently. 
• Change Management: Implement and manage ITIL-based change management processes, ensuring seamless service transitions and minimizing risks to business operations. 
• Service Improvement: Continuously evaluate service performance, identify areas for improvement, and implement process enhancements to optimize service delivery efficiency and effectiveness. 
• Vendor Management: Collaborate with third-party vendors and service providers to ensure they meet contractual obligations and deliver services according to agreed-upon standards. 
• Budget and Resource Management: Work closely with the IT leadership team to manage the IT service delivery budget effectively and allocate resources efficiently. 
• Reporting and Analytics: Generate regular reports on service performance metrics, customer satisfaction levels, and incident trends. Utilize data insights to make data-driven decisions and implement improvements. 
• Stakeholder Communication: Develop and maintain strong relationships with key stakeholders, including department heads, executives, and business partners. Provide regular updates on service delivery performance and initiatives. 
• Risk Management: Identify potential risks and proactively implement measures to mitigate them. Ensure compliance with relevant industry regulations and security standards. 

Qualifications and Experience: 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• Proven experience 8 years as an IT Service Delivery Manager or in a similar leadership role in IT service management. 
• Strong understanding of ITIL principles and best practices. 
• Excellent leadership, communication, and interpersonal skills. 
• Demonstrated ability to manage multiple projects and prioritize effectively. 
• Solid analytical and problem-solving abilities with a data-driven approach. 
• Previous experience in vendor management and contract negotiation is desirable. 
• Certifications such as ITIL, PMP, or other relevant credentials are a plus. 

 Key Responsibilities 

• Provide reliable and accurate financial and management advice.
• Build, mentor, coach, and refine the finance team.
• Lead and direct budgeting, forecasting, and reporting.
• Develop internal control procedures to increase efficiency of operations and minimize business exposure.
• Own the country financial model, using it to forecast EBITDA targets and the impact of strategy decisions on business performance.

Detailed Description

Financial & Operational Strategy:

• Create and continuously refine country finance strategy.
• Negotiate a pipeline of local currency debt to safeguard receivables against forex depreciation.
• Own the country financial model, using it to forecast EBITDA targets and the impact of strategy decisions on business performance.
• Ensure a line-by-line budget & forecast by all departments and support preparation where required.
• Support and drive maintenance/achievement of financial sustainability by guaranteeing:
• 100% Punctual Funding vs Budget to support business operations.
• Manage and analyze Cash-Flow and working capital requirements by:
• Understanding the source and uses of cash and maintain integrity of funds received/generated.
• Cash-flow forecasting to determine acceptable levels of trending balances.
• Actively liaise with other teams for critical funding needs and shortage risks.
• Monitor and control accurate records of receivables, safe inventory levels and negotiate favorable credit terms with local suppliers. 
• Continually monitor and refine the effectiveness of country financial strategies, gathering evidence in the process to inform the commercial strategy. 

Business Performance, Financial and Management Reporting

• Understand the business model for generating customer value and translates the operational metrics into measures for performance using dashboards and financial statement ratio analysis.
• Prepare management accounts and provide insights on deviations to budget, commentary on periodic performance and support Country Director with tactical moves accordingly.
• Generate both regular and ad hoc insights for action so that the business can maintain excellent financial health:
• Work closely with department heads to understand monthly expenses referring to the budget vs Actuals , monitor spending and drive efficiencies in cost centers.

Tax and Regulatory Compliance

• Ensure compliance with local tax requirements and timely submission of all tax returns.
• Ensure efficient tax structures are in place and are properly administered.
• Keep abreast of changes in relevant local regulatory environment and communicates major changes to the group.
• Ensure company compliance for all financial record control including real estate contracts and leases.
• Keep tax non-compliance risk as low as possible by proactive education and documentation review, approval, and accounting.

Stakeholder Engagement

• Develop relationships with relevant actors and maintain networks throughout the business environment.
• Work closely with the following stakeholders to provide strategic finance and administrative support as needed
• Develop and maintain mutual beneficial business relationships to assist, protect and enhance the company’s image in the community which includes Tax Authorities, External Auditors, Banks, Regulatory Bodies, Shareholders, Lawyers, Insurance and Brokers Entities, and any other relevant to the business.

Governance & Risk

• Internal control maintenance, identification, profiling and reporting potential risks as well as propose and implement mitigation plans.
• Ensures financial audits are completed in time and statutory books closing occurs as appropriate.
• Responds to Auditor queries effectively and communicated any significant matters to the Country Director.
• Ensure adherence to financial spending policies and procedures.
• Procurement principles in place to ensure value for money.

People Management & Leadership

• Ensure the department is adequately staffed for execution of financial functions.
• Build and provide inspiring leadership to a high performing finance team
• Supervises the activities of the direct reports and ensure quality, service and compliance standards are met and that finance operations run efficiently and effectively to support the business operations.
• Facilitates training where required to build and develop team’s capacity.

Required Skills & Experience

Education / Qualifications

• B.A or B.S in Accounting and Fellow of CIMA/ACCA. Masters or MBA preferred. 
• CPA (K) Member

Experience

• 10+ years of progressive functional experience.
• Experience in partnering with a company management team.

Knowledge & Skills

• Strong communication and negotiation skills
• Planning and organizing
• High level of business orientation    
• Strong analytical skills with numbers
• Ability to provide accurate reporting.
• Strong leadership skill
• Risk Management
• Entrepreneurial spirit and collaborative nature
• Attention to detail, strategic thinker.

Job Purpose/Mission

This internship offers the opportunity to gain hands-on experience in financial accounting processes within a dynamic and fast-paced environment. The intern will work closely with our finance team and contribute to various aspects of financial reporting, analysis, and compliance.

Responsibilities

• Support the reconciliation of accounts payable and accounts receivable transactions.
• Aid in the analysis of financial data to identify trends, variances, and opportunities for improvement.
• Assist in conducting financial audits and compliance reviews as needed.
• Collaborate with team members to ensure accurate and timely processing of financial transactions.
• Help maintain organized and up-to-date financial records and documentation.
• Support ad-hoc projects and tasks as assigned by the finance team.

Knowledge and Skills

Experience:

• Strong understanding of basic accounting principles and financial concepts.
• Excellent analytical skills with keen attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proactive attitude and willingness to learn.

Qualifications:

• Fresh graduate with a degree in Accounting, Finance, or related field.

Language(s):

• Good verbal and written communication in both:
  • English
  • Kiswahili

Technology:

• Proficiency in technology required for the role.
• Proficiency in Microsoft Excel and other accounting software is a plus. 

Job Purpose/Mission  

To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.   

 Responsibilities: - 

• Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.   
• Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.   
• Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.  
• Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.   
• Communicate the assessment results to the applicants and sales team.   
• Ensure all applied customers are assessed within 30mins.  
• Solving customer Assessment cases created by the Customer care team.   
• 100% Adherence to shift schedule to support commercial team.  
• Payoff off the customer cleared accounts.  
• Crediting all CRC payments daily.  

Knowledge and skills  

  Experience: 

• Customer relationship management  
• Previous experience of assessment from a reputable institution dealing with loans.   
• Team player, Flexible, eager to learn and problem-solving individual.  
• Computer Literacy, good working skills on Microsoft excel.  
• Self-starter with a passion for Mysol and its mission to plug in the world.   

Qualifications: 

• Holder of bachelor’s degree in business administration or any other related field  
• 1-year Previous experience in customer assessment, preferably Microfinance Institution.  

Language(s):  

• English  
• Kiswahili  
• 1 local language is an added advantage.  

 Technology: 

• Experience in technology required for the role.  

• We are looking for a full-stack software engineer to join our digital team and help us to deliver affordable solar power to emerging markets. If you are confident in the Rails world and if you want to create real, positive impact with your work, please reach out to us. 
• This position offers a great opportunity to directly contribute to the success of a mission driven company with social and environmental impact. You will work closely with our stakeholders and users in Africa and beyond. 

Responsibilities  

• Participate in the software planning sessions, together with product managers and engineers to discuss delivery time estimates, risks and key practical considerations such as technical debt, feasibility at scale etc.  
• Own initiative and complete it from start to finish, provide guidance to other engineers and deliver a complete solution subject to all engineering best practices, timeline considerations and potential dependencies in the software with no supervision.  
• Represent technical team in business conversations in a range of scopes and work closely with stakeholders to deliver solutions which fit the needs of the business and provide fairly accurate effort estimates and risk assessment  
• Participate in Peer-Review, identify and document technical debt and contribute to delivering high quality software solutions  
• Participate and strongly contribute to architectural discussion on important areas of software that impact performance and reliability of our software. Identify and communicate risk in approaches or implementation details, technical debt, assumptions, etc.  
• Contribute to change of processes, adoption of best industry practices and mentor junior engineers and provide technical guidance  
• Provide support where engineering intervention is required (e.g. due to bugs or performance problems) 

Knowledge and skills    

Experience:  

• 5 years of practical experience in software engineering of which at least 2 years in senior or lead role  
• Programming language proficiency in Python and front-end/JavaScript frameworks  
• Proven track record of building quality software with TDD  
• Strong knowledge of software engineering design and architectural patterns   
• Experience creating and maintaining scalable web applications with high availability, observability and structured logging  
• API design to scale in Python 
• Good knowledge of object relational mappers and their implementation design patterns  
• Appreciation for detailed source code documentation and organized code structuring  
• Software deployment pipelines and best practice (CI/CD)  
• Excellent knowledge of computer algorithms and solid computer science fundamentals  
• Excellent written and verbal communication skills in English