Airtel Careers

The incumbent’s responsibilities include but are not limited to:

• Meet and exceed given sales quota within an assigned portfolio of accounts
• Develop key relationships to drive solutions that are innovative and provide value relative to the customer’s respective business needs
• Responsible for overall account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
• Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
• Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
• Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
• Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

Qualifications:

• Undergraduate Degree in business related field or economics is required
• Minimum of 5 years’ experience in consultative selling, handling high value opportunities
• Working experience in Telecoms, ICT, Integrators, or related industries
• Good knowledge on GSM sales, work processes in corporate or public sector sales is an advantage

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. State the name of the vacancy. The deadline for applications is Thursday 15th September 2022. Only shortlisted candidates will be contacted.

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. The deadline for applications is 5.00pm on Thursday 15th September 2022. Only shortlisted candidates will be contacted 

Responsibilities for the role include but are not limited to:

• Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
• Ensure achievement of set Key Performance Indicators as cascaded for the role
• Prepare, plan and execute sales programs aimed at market penetration, relationship building, share growth e.g., Sales promotions, Road shows etc.
• Ensure internal collaboration, teamwork development and implementation of key management and sales routines on the ground
• Ensure incremental revenues through effective distributor stock management and distributor sales force management
• Effectively manage team and allocated resources by ensuring adherence to the set work ways and standards
• Support achievement and compliance to Airtel Kenya branding/merchandising standards for Channel and Franchise Partners in the assigned zonal area
• Evaluate Franchise partners financial capability, recruit and manage them for productivity
• Escalate any trade or network issues to the Network Regional manager and follow up for closure

Qualifications and behavioral competencies:

• Minimum of a graduate degree
• 4 to 6 years hands on experience in retail sales within telecom, service sector or FMCG industry
• Good leadership skills, able to successfully lead a team
• Good analytical, presentation and effective communications skills
• Good planning and organization skills
• Excellent negotiation and interpersonal skills
• High agility, personal standards and goal oriented

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. State the name of the vacancy. The deadline for applications is Thursday 15th September 2022. Only shortlisted candidates will be contacted.

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. The deadline for applications is 5.00pm on Thursday 15th September 2022. Only shortlisted candidates will be contacted 

Responsibilities for the role include but are not limited to:

• Contributing to the overall sales strategy and drive the execution of it on the ground to grow sales within the assigned market
• Drive both mobile and airtel money new customer acquisition through direct and indirect channels to achieve set targets
• Drive acquisition schemes for retailers and distributors and consumer benefit awareness at distributor and retailer level to ensure product and service availability in the market
• Initiate and execute local level marketing initiatives to support customer acquisition and enhanced usage for incremental revenues
• Push brand and product visibility in the marketplace which includes the roll out of branded company owned and franchised exclusive airtel shops
• Identify, select appoint and manage suitable distribution partners while ensuring the right investment, infrastructure and involvement in order to gain return on investment (ROI)
• Ensure total adherence to compliance processes on customer onboarding, financial and commercial policies, controls and processes
• Actively participate in the recruitment of right talent, drive people productivity through right tracking, monitoring and reviewing mechanisms
• Coordinate with other functions to ensuring the right network investments in the right place, right people in the team and the regions agenda is being heard

Qualifications and behavioral competencies required

• Minimum of a graduate degree
• Over 8 years hands on experience in retail sales within telecom, service sector or FMCG industry willing to work anywhere in the country
• Good leadership skills with at least 3 years’ experience of leading a team
• Able to build collaborative relationships
• Displays entrepreneurial skills
• Customer centric
• Build self and others for Execution excellence
• Good analytical skills

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. State the name of the vacancy. The deadline for applications is Thursday 15th September 2022. Only shortlisted candidates will be contacted.

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. The deadline for applications is 5.00pm on Thursday 15th September 2022. Only shortlisted candidates will be contacted 

Airtel Africa HQ is hiring a Talent Acquisition Manager to drive implementation of talent attraction and retention strategies that will ensure availability of high caliber talent required to achieve current and future Airtel Africa objectives.

Key Responsibilities

• Assist in the development of a recruitment strategy. This may include utilizing the best-fit communication and recruitment channels for various cadre of roles, Talent Planning etc.
• Manage the recruitment process and life-cycle, including initial assessments, interviews
• Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
• Work with internal teams and hiring managers to assist with recruitment efforts
• Identify and source appropriate talent for current open roles within the organization
• Identify future talent needs and proactively recruiting and sourcing; develop talent pool.
• Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data.
• Implement the most cost-effective recruitment channels for various roles
• Continuously monitor recruitment OPEX and productivity margin
• Effective relationship management with educational and professional institutions, recruitment and placement agencies.
• Coordinate the deployment of competency based assessment tools (e.g. Assessment Centre, Occupational Personality Questionnaire) for internal and external recruitment
• Reporting – supporting the business in preparing and reporting recruitment related data

Competencies:

• Bachelors’ Degree in Human Resources, Business, or a related field required
• A professional qualification of CIPMN, CIPD, SHRM
• Knowledge of full lifecycle recruiting process
• Demonstrated track record in varied recruiting process improvement methodologies is preferred.
• Possess a bias towards action, analytical and critical in your approach
• Resourceful, agile and not afraid to get scrappy
• Commitment to proactive customer service and solution orientation; ability to anticipate client needs and resolve complex problems
• Ability to build and maintain solid business relationships and communicate technical information in an understandable and engaging way to line HR professionals and hiring managers

Why apply for this job at Airtel Africa:

• An opportunity to work in a diverse and fast paced environment where things happen very quickly
• An opportunity to join an African Company quoted in London Stock Exchange
• PAN Africa foot print across 14 markets including Nigeria, Zambia, Uganda, Tanzania, DRC, Congo B, Gabon, Niger et al.
• An opportunity to work in a multi-cultural and multi-lingual environment

Deadline for receiving applications is 25th March 2022.

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

1. JOB PURPOSE

Responsible for developing and deploying marketing strategy based on the group strategy for the different OPCO’s under his / her purview.

Deliver revenue numbers and ensuring a strong and well positioned product portfolio for all the OPCO’s under his/her purview.

Responsible for implementing the group initiative and strategies in different OPCO’s and having a clear measurement of the same.

3. ACCOUNTABILITIES

1. Define and drive marketing strategy for different OPCO’s

• Develop marketing strategy for the country to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Chief Operating Officer/MD, Marketing Director and Group Chief Marketing Officer.
• Review market research to determine opportunities that exist and ways to capitalize on them

2. Improve Airtel’s CMS in different OPCO’s

• Develop and implement acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of quality Gross adds across the various geographies within the Country
• Prevent churn of existing customer base - Actively manage Churn to less than the benchmark % depending on the market position of the country and deliver customer retention programmes that will ensure increase in customer net additions.
• Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.

3. Improve Airtel’s relative position in different OPCO’s (Revenue Market Share).

• Monitor relative performance of Airtel against its competitors on a periodic basis using RMS data.
• Devise strategy to gain higher share of incremental RMS to improve Company’s overall RMS.
• Identify opportunities and develop roadmap for maximizing revenue from all revenue streams – voice, data and other non-voice Revenue buckets.
• Create a segmented strategy for customer acquisition and prepare a roadmap for implementing the same
• Derive synergies across customer segments for overall revenue enhancement – drive cross-pollination across several sales channels and customer segments

4. Price and Effective realization management

• Optical Elasticity balancing to ensure positive revenue growth
• Ensure Market Relevance through Marked to Market Competition benchmarking.
• Governance of customer rate and data realization.

4. DIMENSIONS

• Revenue Market Share
• Customer Market Share
• Average Revenue per user
• Voice Revenue
• Data Revenue
• Data QREC
• Minutes growth
• Data volume growth

5. SKILLS & KNOWLEDGE

Educational Qualifications & Functional / Technical Skills

• Bachelors degree in Marketing and Management or like discipline
• An MBA with focus on Marketing
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage

Relevant Experience (Type of experience and minimum number of years)

• At least 14 years working experience with 7 years or more in a senior management role in FMCG industry or at least 5 years in Telecoms Marketing

Other requirements (Behavioural etc.)

• Strong People skills- Building Collaborative Relationships
• Risk taking appetite
• Business and Commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Strong analytical skills and problem solving skills
• Entrepreneurial Ability

JOB PURPOSE

Responsible for developing and deploying marketing strategy based on the group strategy for the different OPCO’s under his / her purview.

Deliver revenue numbers and ensuring a strong and well positioned product portfolio for all the OPCO’s under his/her purview.

Responsible for implementing the group initiative and strategies in different OPCO’s and having a clear measurement of the same.

ACCOUNTABILITIES

Define and drive marketing strategy for different OPCO’s

• Develop marketing strategy for the country to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Chief Operating Officer/MD, Marketing Director and Group Chief Marketing Officer.
• Review market research to determine opportunities that exist and ways to capitalize on them

Improve Airtel’s CMS in different OPCO’s

• Develop and implement acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of quality Gross adds across the various geographies within the Country
• Prevent churn of existing customer base - Actively manage Churn to less than the benchmark % depending on the market position of the country and deliver customer retention programmes that will ensure increase in customer net additions.
• Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.

Improve Airtel’s relative position in different OPCO’s (Revenue Market Share).

• Monitor relative performance of Airtel against its competitors on a periodic basis using RMS data.
• Devise strategy to gain higher share of incremental RMS to improve Company’s overall RMS.
• Identify opportunities and develop roadmap for maximizing revenue from all revenue streams – voice, data and other non-voice Revenue buckets.
• Create a segmented strategy for customer acquisition and prepare a roadmap for implementing the same
• Derive synergies across customer segments for overall revenue enhancement – drive cross-pollination across several sales channels and customer segments

Price and Effective realization management

• Optical Elasticity balancing to ensure positive revenue growth
• Ensure Market Relevance through Marked to Market Competition benchmarking.
• Governance of customer rate and data realization.

DIMENSIONS

• Revenue Market Share
• Customer Market Share
• Average Revenue per user
• Voice Revenue
• Data Revenue
• Data QREC
• Minutes growth
• Data volume growth

SKILLS & KNOWLEDGE

Educational Qualifications & Functional / Technical Skills

• Bachelors degree in Marketing and Management or like discipline
• An MBA with focus on Marketing
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage

Relevant Experience (Type of experience and minimum number of years)

• At least 14 years working experience with 7 years or more in a senior management role in FMCG industry or at least 5 years in Telecoms Marketing

Other requirements (Behavioural etc.)

• Strong People skills- Building Collaborative Relationships
• Risk taking appetite
• Business and Commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Strong analytical skills and problem solving skills
• Entrepreneurial Ability

Airtel Kenya wishes to recruit for the role of SME Channels Account Manager. This role reports directly to the SME Channel Manager and will be based in Western region. He/she will be responsible for generating and maximizing revenue through the selling of products and services in Western. Develop strong relationships with the customer to ensure sensitivity to their needs, concerns, and emerging requirements.

The role holder duties will include but not limited to;

• In consultation with the Channel Manager develop action plans aimed at achieving sales and revenue targets taking remedial action where required.
• Develop route and call plans and contacts and visits prospective customers to determine needs
• Map and size the SME market & opportunities within western for Airtel Products and services
• Recruit, develop and continuously monitor indirect sales channel partners within the region
• Maintain knowledge of and reports on new developments in the marketplace with regards to accounts and prospects
• Monitor competitor activity within the region and reports with recommendations for action
• Carry out surveys to set, analyse and uses outcomes together with otters available market data to focus future sales activities
• Maintain sales records and prepares sales report as required including pipeline projections
• Plan and implements proper customer visits , ensuring balance between prospecting and retention
• Alert and gathers feedback from customers on new or improved products/services
• Note any cases of customer dissatisfaction and addresses or reports to the appropriate parties for action, and follows up to ensure resolution and provides feedback to the customer
• Maintain high customer satisfaction, initiate and participate in channel support activities that may include trainings, telesales, sales camps, etc
• Manage customer levels of outstanding debt and highlight problem accounts for action by the Collections team.

Qualifications, Competencies and Behaviours required

• Minimum of an undergraduate degree
• 3-5 years’ work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
• Sound business and commercial knowledge.
• Networking and relationship management skills
• Strong analytical and problem solving skills
• Strong planning, organization and communication skills
• Flexible and adaptable to change
• Proactive, demonstrates initiative, business street smart.

Method of Application

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected]. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Friday 10th December 2021.

Only shortlisted candidates will be contacted.

Duties and Responsibilities:

• Facilitate establishment of high levels of reliability and redundancy in the CS Core networks; Institute a robust quality improvement plan as well as a Business Continuity Plan.
• Develop a long-term CS Core Network Deployment strategy with the objective of improving Capex Productivity in these domains & introducing new technology
• Drive CS Core Network collection of business inputs, technical utilization trends and forecast for planning
• work with key stakeholder groups to develop and execute a clear and consistent core network operational, expansion and evolution strategy and roadmap
• Core network features and services optimization and capacity management
• Manage high level relationships with key stakeholders, strategic outsourced partners, technology partners etc.
• Formulate ways to promote efficiency in roaming services offered by Airtel Operations
• Establish performance expectations and resource allocations consistent with short and longer term plans
• Establish performance expectations and resource allocations consistent with short and longer term plans
• Review subordinate performance and recommend appropriate rewards and recognition
• Ensure that any new nodes in Core are 100% compliant of pre-approved SLA’s, processes and WLA’s by the Managed Capacity Partner
• Routine monitoring and auditing of core network configuration maintained in liaison with the Managed Services Partner to ensure adherence to defined specifications
• Evaluation of regular reports and KPI’s from Managed Services Partner on status and performance of the core network
• Review and approve (or otherwise) requests by the managed Services partner for any design network changes that might have an impact on network performance
• Reconciliation and resolution of core network management including Roaming issues that may arise
• Participate in Planning and optimization of network Signaling service to improve International calls and SMS.
• Drive & Deliver Business strategies on Roaming, SMS & IDD Business

Qualifications and skills critical to the role:

• Bachelor of Engineer degree (communication, electronics, or related fields)
• Sound knowledge of Mobile Network Planning, Optimization and O&M
• Analytical, statistical and Presentation skill
• 5+ years’ experience in Core Network strategy & operations
• Minimum 2 years management experience in network Performance & Roaming Management
• Deep understanding of Core, Charging System, Packet Core, Service Layer and N/W Security
• Good Understanding of Cloud Architecture.
• Good understanding of SIP Protocol
• Good understanding of IMS and Volte call flows
• Deep understanding of all Voice & SMS call Flows at protocol level
• Knowledge of 3GPP standards; CAMEL, Gy, Gx, Sy. Emerging technologies: IMS, LTE, VoLTE, M2M, voice charging and policy control.
• Sound knowledge of system architecture, Optimization and/or O&M.
• Micro level understanding of evolution of technology and roadmaps at techno-commercial level
• Ability to innovate and deliver value to business at multiple levels
• Drive & Deliver Business strategies on Roaming, SMS & IDD Business
• Cross-functional working with IT, Revenue Assurance and Business and deliver solution best for the business

About the job

Why Airtel Africa?

• At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
• We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
• By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Key Accountabilities:

• Coordinate the work plans of a team of OpCo commercial & marketing engagements.
• Provide sales leadership to the Group Corporate Sales team by mentoring, motivating, encouraging, and delivering results;
• Responsible for building and growing the marketing initiatives of the group through business case subsidies.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Prepare budgets and approve budget expenditures; Controls expenses to meet budget guidelines.
• To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
• To realize the job descriptions for all new jobs that will appear in his/her team.
• In Liaison with relevant stakeholders, plan, develop and implement corporate sector sales strategy and policy in consultation with departmental management and other stakeholders across the organization

What will make you successful?

• University graduate from recognized university (preferably in finance)
• 5 -8 years experience in commercial management, finance or business controlling.
• Ability to build commercial business
• Strong commercial (business) approach
• Positive personality with good presence
• Team player, capable to work under pressure
• Very well organized
• Ability to quantify and articulate costs/benefits of investment in strategic IT solutions
• Experience in and good knowledge of Telco industry and business Telco products.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.