Zamara Kenya Careers

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Business Development Consultant will drive business growth (new business) in Medical Broking. The role will report to a Manager, Medical Broking.

Experience and Personal Qualities

• In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Fund Accountant will be responsible for providing quarterly management and annual audited financial statements in line with SLAs and to meet statutory requirements in order to drive client satisfaction and enhance service delivery.

This role reports to a Manager, Fund Accountant.

In more detail, the areas of responsibility include:

Role Specific

• Preparation and presentation of pension funds management accounts, budget, cashflow statement and annual audited financial statement to trustees. as per International Financial Reporting Standards (IFRS).
• Handle an assigned client portfolio of investment worth Ksh 500 million and above.
• Assessment, computations and payments of quarterly and annual income tax and annual RBA levies. Payment of income tax and RBA levies to the relevant bodies as per statutory requirements.
• Analyze and capture data received from the fund managers and custodians monthly.
• Monthly reconciliation of the members dealing in the Dynamics 365 Business Central.
• Prepare cash book and bank reconciliation monthly.
• Assist in training Junior Fund Accountants and interns.
• Analysis and payment of property expense and service providers fees.

Client Service

• Participate in client AGMs through proper preparations and response to member queries.
• Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery.

Operational Efficiency

• Adhere to all SLAs and working standards to ensure legal and regulatory requirements.
• Real time reporting of system bugs and downtimes for speedy resolutions.
• 100% compliance to Accounting reporting standards.

Experience and personal qualities

• Bachelor’s degree in a Business-related field or Actuarial
• Professional qualification in / CPA Part 2 / ACCA Level 2
• 3 Years’ experience in fund accounting/pension industry
• Awareness of RBA, ICPAK and KRA requirements
• Good knowledge of an accounting system
• Analytical and organizational skills
• Accounting
• Able to work to a high level of accuracy
• Good communication skills
• Teamwork
• Ability to work long hours with minimal supervision
• Time management and ability to prioritize

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The job holder will be responsible for ensuring seamless service delivery to clients by offering support and assistance to general insurance policy holders. This will be done through the claims processes in accordance with company regulations and departmental standards of services whilst always maintaining cordial customer service.

In more detail, the areas of responsibility include:

Claims Management

• Requesting for claims documents, verifying, and updating the insured on any additional information required.
• Timely registration of claims data into the system, for ease of management and reference.
• Attending to client’s queries and resolving them soonest possible or escalating as per the escalation matrix.
• Timely dispatch of claims correspondences to the respective recipients.
• Reporting claims to the insurer within the set timelines.
• Analyzing claim documents shared by the client for completeness before forwarding to the insurance company.
• Ensuring service providers i.e motor assessors, loss adjusters, investigators, advocates etc. are appointed as per the SLA.
• Following up and ensuring payment refund to clients are settled as per the set SLA.
• Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement and advising the client accordingly.
• Engaging service providers to ensure speedy and smooth processing of claims.
• Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
• Advocating for settlement of borderlines claims on a timely manner-Ex-gratia.
• Any other duty assigned from time to time.

Experience and Personal Qualities

• Bachelor’s degree in business or insurance related to course.
• Diploma in Insurance or equivalent – ongoing
• 3-5 years’ working experience in a similar role
• Good knowledge of insurance policies
• Team player
• Capacity to build Relationships
• Problem Solving
• Self-Driven
• Flexible to train
• Analytical Skill and keen in details
• Interpersonal and Communication skills
• Highest level of personal and professional integrity
• Ability to work well under pressure in a fast-paced work environment

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The successful candidate will manage and provide actuarial consultancy services to a small portfolio of clients under guidance from a Manager.

The role will report to a Manager.

In more detail, the areas of responsibility include:

Technical Expertise

• Responsible for managing a small portfolio of clients under the supervision of a senior resource across IFRS 17, reserving, pricing, capital management and strategic projects.
• Agree deadlines for projects and calculations with consultant and actuary and ensure the deadlines are met.
• Carry out data checks/analysis and prepare valuation and financial review reports for checking by actuarial consultant.
• Support and review work done by actuarial analysts.
• Adhere to compliance with set processes and standards in the Division.
• Ensure delivery of high-quality output whilst working on a wide range of concurrent assignments.

Client relations

• Accompany senior resource to client meetings and have greater involvement in terms of presentations and discussions.
• Initiate and support business development and client relations.

Billing and debt collection

• Assist accounts with billing and collection of all pursued but uncollected debts.

Professional development

• Develop expert knowledge of all the processes/procedures & systems used for individual calculations and valuations.
• Develop technical knowledge through formal and on the job training.
• Initiate a project and work on it to completion.
• Take ownership on research initiatives and participate in R&D projects.
• Contribute to the actuarial profession in Kenya.

Experience and personal qualities

The following experience is preferred:

• 3-5 year’s work experience in the insurance domain
• Proven experience in a similar environment together with strong capabilities and ability to communicate with impact
• Degree in Actuarial Science or related field.
• Good grasp of system application
• Strong knowledge of insurance/pensions industry
• MS Office with focus on Excel Skills.
• Comfortable with different actuarial valuations methods and techniques
• Basic programming skills
• Knowledge of FIS Prophet preferred

The following personal qualities are preferred:

• Analytical thinking
• Teamwork
• Excellent time management skills
• Supervisory and mentoring skills
• Innovative and proactive
• Strong business sense
• Responsible and accountable
• Client facing skills
• Excellent oral & written communication skills.
• Responsible & accountable.

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business development Consultant will drive business growth (new business & retention) in Medical Broking. The role will report to a Manager, Medical Broking.

The role will be based in Nairobi, Kenya.

Experience and Personal Qualities

• In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.

Renewal/Retention

• Achieve the agreed retention rate – by offering the best solutions on scheme renewals to meet client’s expectations.
• Review of current policy on scheme performance & identification of key challenges.
• Conduct a comparison of proposals from the market for presentation to clients.
• Engaging the client on scheme performance in order to deliver a fitting policy.
• Client relationship management.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products

Compliance

• Preparation of contract documents in adherence to set guidelines & within stipulated time-frame.

People Management

• Drive team performance through adherence to all clients SLAs.

The following experience is preferred:

• Minimum of 4 years’ experience in Business Development.
• A degree in Actuarial Science/business related degree.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

Executive Support

• Manage and maintain the Leaders’ schedules, calendar of appointments, itineraries and travel and accommodation arrangements.
• File and retrieve documents and any required reference materials.
• Communicate on behalf of the Leader, with Board members, Senior Managers and staff on matters related to Leaders’ initiatives.
• Provide a bridge for smooth communication between the Leaders’ office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
• Work closely and effectively to keep the Leader well informed of upcoming meetings and events.
• Assist with preparation of reports and power point presentations.
• Record, transcribe and distribute minutes of the MANCO meetings.
• Assist in coordinating the agenda of the Leaders’ meetings and client meetings.
• Handling of internal and external risks and issues that may affect area of work.

Board Support and Liaison

• Serve as the Executive’s administrative liaison to Zamara Group Board of Directors.
• Assist with travel arrangements, lodging and meal planning as needed.
• Maintain discretion and confidentiality in relationships with all board members.
• Comply with applicable rules and regulations set in bylaws regarding leaders’ committee matters, including advance distribution of materials before meetings in electronic/paper format.

Communication

• Acting as first point of contact for the executive/principal which may include (but is not limited to) taking phone calls, monitoring and responding to written correspondence as appropriate.
• Undertake research on behalf of the respective Leaders’ office, prepare and edit correspondence, communications, presentations and other documents.
• Monitor, screen, respond to and distribute incoming communications.
• Act as a liaison between external parties as and when necessary.

Cross Divisional Support

• Facilitate travel and accommodation plans for managers and other staff.

Experience and personal qualities

• A Bachelor’s Degree in a related course
• 5 years administrative experience, 3 of which should be at executive level.
• Expert knowledge of standard office administrative practices and procedures.
• Great interpersonal skills
• Mastery of MS office
• Resourceful and innovative
• Good organizational and planning skills
• Good communication skills
• Problem analysis and problem solving skills
• Judgment and decision-making ability
• Initiative
• Intuitive
• Confidentiality
• Attention to detail and accuracy
• Adaptability

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Consultant will drive business growth (new business and retention) in employee benefits.

The role will report to the General Manager, Group Life.

In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on our existing relationship & our unmatched service delivery.

Renewal/Retention

• Achieve the agreed retention rate – by offering the best solutions on scheme renewals to meet client’s expectations.
• Review of current policy on scheme performance & identification of key challenges.
• Conduct a comparison of proposals from the market for presentation to clients.
• Engaging the client on scheme performance in order to deliver a fitting policy

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products.

Compliance

• Preparation of contract documents in adherence to set guidelines & within stipulated timeframe.

People Management

• Drive team performance through adherence to all clients SLAs.
• Coach & mentor team members in order to grow internal capacity.

Experience and personal qualities

• Minimum of 5 years in Business Development in the insurance industry.
• Experience in Employee Benefits is an added advantage.
• A degree in Actuarial Science/ Business related degree, ACII certification is an added advantage.
• A Master’s degree in the above field is an added advantage.
• Proper work ethics and business etiquette
• Team player
• Excellent communication skills
• Selling skills
• Great negotiating skills
• Good interpersonal skills
• Good leadership skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Assistant Risk Consultant will provide seamless and efficient day to day operational support for allocated accounts thereby driving retention and new business acquisition.

This role reports to the Senior Risk Consultant.

In more detail, the areas of responsibility include:

People Management

• Following up on set process flows and making sure that set TAT’s are adhered to
• Quality check and control on all allocated existing clients and new business.
• Following up with insurer on issues & escalating unresolved issues to the Senior Risk Consultant.

Financial Reporting

• Carrying out Reconciliation exercises with underwriters and finance and making sure that the financial statements for allocated schemes tally.
• Collection of debited premium/fees due within set payment plans and ensuring allocation with finance team.
• Preparation of Administration Reports for each allocated account.

Underwriting

• Scheme set up in the Beyontec system
• Invoicing for new clients, renewing clients and organic growth
• Reconciliation of accounts with finance and underwriters
• Issuance of travel cover policies

Database Management

• Acknowledgement of receipt of membership instructions from client.
• Advising insurer on membership instructions received (additions & deletions)
• Accurate day to day membership updates in M-Files & Beyontec
• Clean up of renewal lists in M-Files and Beyontec
• Preparation, verification for accuracy and dispatch of cards to client
• Prepare and send Member statements for clients

Experience and personal qualities

• Degree in any business-related field.
• Professional insurance certification is an added advantage.
• Minimum of 1 years’ experience in underwriting/operations.
• Ability to work independently with minimum supervision.
• Good communication skills both written and spoken.
• Customer management skills
• Analytical skills
• Attention to detail
• Business etiquette
• System training on Beyontec & M-Files

Care Management

• Receiving calls on the 24-hour medical emergencies help lines.
• Facilitate approval and authorization for Emergency Inpatient hospitalization e.g. post road traffic accidents from the insurance companies/underwriters.
• Outpatient treatment authorization (off smart/ no card)
• Facilitate evacuation processes to ensure favorable outcomes and reasonable charge to clients.
• Pre-authorization request processing and hospital procedure booking including maternity and theatre procedure bookings.
• Liaising with the Insurance companies in the process of undertaking and pre-authorizations.
• Provider panel management – ensuring required facilities are on-boarded and favorable relationship is always maintained.

Wellness

• Assist in facilitation of wellness events - wellness camps, sports day activities, staff team building events.
• Engaging various providers for wellness packages suitable to client needs.

Reporting

• Provide data reports collected from various monitoring tools assigned to the role e.g. weekly and/or monthly reports.
• Trend analysis – hospital charges, cost of various packages e.t.c.

Value Adds

• Facilitation of admission and discharge processes for patients by securing all necessary documents and ensuring minimal participation by the patient during the admission or discharge.
• Facilitation of special care for admitted patients e.g haircuts for executive clients at the bed side/ flowers.
• Issuing Zamara gift packs - pack of diapers, branded get well / birth congratulations to admitted patients.

Experience and personal qualities

• A Diploma in Nursing Sciences/ Clinical medicine
• Minimum of one (1) year working in a hospital set up/ health facility/medical insurance care department.
• Must be flexible to work both day and night shifts as is allocated.
• General understanding of the insurance industry is an added advantage.
• Capacity to build relationships
• Business etiquette
• Excellent interpersonal and customer service skills
• Team player
• Problem Solving skills
• Self-Driven
• Flexible to train