UNHCR - the UN Refugee Agency Careers

Purpose and Scope of Assignment

Under the supervision of the PPH Officer for the EHAGL region, and as delegated by the supervisor, the Assistant PPH Officer will be responsible for the provision of overall support with managing the region’s PPH pipeline to meet fundraising objectives, including support with activities relevant for the acquisition and stewardship of relationships with donors and partners. This comprises the following key activities:

• Drafting: support the preparation of pitches, presentations, proposals, concept notes, reports, and any other customized materials necessary for PPH partners, including companies/ businesses, foundations, and individuals.
• Agreements: support with the process of drafting, negotiating, clearing, and finalizing partner agreements and annexes. This includes ensuring they properly reflect partnership details such as objectives, activities, outcomes, and timelines.
• Meetings: support with scheduling meetings with external and internal stakeholders, taking meeting minutes, and following up on agreed action points.
• Research: support with prospect and market research to provide background information necessary to design fit-for-purpose PPH initiatives and donor/partnership approaches and proposals.
• Database: support with ensuring that Salesforce records are regularly updated with all necessary information regarding the PPH partner pipeline for the EHAGL region.
• Acknowledgment: support the delivery of communications, visibility, and acknowledgment plans for PPH partners, including gathering and collating information on various topics and for specific audiences, organizing logistics of content-gathering missions, and preparing communications materials.
• Events: support on logistics for relevant internal and external events that serve the objectives of PPH resource mobilization activities in the EHAGL region.
• Other: support with any other relevant arising duties as requested by supervisor.

Monitoring and Progress Controls

•  Maintained records of the PPH pipeline for EHAGL region.
•  Timely preparation of well-crafted partnership documents.

Qualifications and Experience

Education

• High School Diploma, Undergraduate Degree; Graduate Degree; or Doctorate Degree, preferably in one of the following fields: Fundraising, Sales, Marketing, Communications, Journalism, International Relations, Economics, Business Development/Administration/Management, Social Sciences, or Psychology.

Work Experience

•  1-year relevant experience (preferably in one of the above-mentioned fields) with High School Diploma.
•  0-year experience with Bachelor or equivalent or higher.

Key Competencies
Essential

•  Excellent drafting skills.
•  Excellent organization skills.
•  Attention to details.

Desirable:

•  Relevant professional experience with exposure to an international environment and/or with humanitarian or development organizations.
•  Experience in coordinating multiple stakeholders, with an ability to multi-task, manage time, and thrive in a high-pressure environment.
•  Experience in marketing and/or communications.
•  Knowledge of humanitarian programming and/or UNHCR programmes and operational arrangements.
•  Knowledge of partnerships, fundraising, pipeline management, and/or relationships with donors and/or external partners.
•  Ability to balance different and sometimes competing needs and deadlines.
•  Knowledge of CRM tools, ideally Salesforce.

Languages:

•  Required: fluency in written and spoken English.

• The CBI (Cash-Based Interventions) Associate is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works quite independently with an oversight from the supervisor and may directly supervise some support staff.
• Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Manage the use, maintenance and technical support of databases used in the cash-based interventions.
• Generate statistical reports based on the standard reporting formats and ad-hoc reports, charts and tables as required by the management.
• Prepare and administer accurate lists of beneficiaries for the regular assistance through bank ATM/IRIS system in line with the procedures established by the office.
• Assist in developing and administering UNHCR Regular CBI database.
• Assist in the monthly reconciliation and refund process for the cash assistance project.
• Assist in preparing detailed reports and breakdown of the cash assistance provided to the refugees.
• Cross-check databases to ensure that all beneficiaries are active cases.
• Keep cash lists updated and free of duplications and ensure delivery of cash assistance to beneficiaries in a timely manner.
• Maintain relationships with partners to facilitate the flow of information between databases,
• Assist with the training of internal staff and partners on how to use the database,
• Execute best practice in data protection standards and help to positively influence others,
• Troubleshoot issues with the database and work with internal teams to provide technical fixes,
• Inform and act on the reports and messages that are received from various units on different vulnerable cases in respect to financial assistance.
• Support in the co-ordination with different partners and focal points on lists of beneficiaries reflecting situation of cash assistance.
• Undertake missions and field visits to bank service provider to monitor the cash project.
• Represent UNHCR at the cash-assistance related meetings.
• Liaise with internal stakeholders and partners.
• Develop improvements to the database and related workflows.
• Direct incidents and problems to the supervisor when they cannot be resolved at their level.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level

• For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

• Not applicable.

Certificates and/or Licenses

• Information Technology, Database Management, Computer Science
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• Previous data management experience, preferable in CBI context. Excellent knowledge of computer software and database applications. Experience in Microsoft SQL Server (2005 or later).

Desirable

• Knowledge of UNHCR programmes and activities. Experience in cash-based interventions, particularly in a refugee response context. Working experience in C# and ASP.net. Working experience with statistical software such as R, Python, Stata etc.

Functional Skills

• IT-Computer Literacy
• DM-Database Management
• EC-Statistical and modelling software
• IT-Microsoft Server Technology
• CB-Cash-based Programming/Managing/Planning
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• The desired candidate shall have good writing skills, in addition to intermediate/advance level of skill on MS Office, especially Excel and PowerPoint.

Duties

•  Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.
•  Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate followup with resettlement countries and other key stakeholders.
•  Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.
•  Manage a process to ensure that persons of concern and partners receive uptodate and accurate information on UNHCR's resettlement and complementary pathways policies and procedures.
•  Promote and monitor the implementation of UNHCR's global resettlement and complementary pathways policies, procedures and guidelines in the AOR.
•  Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways.
•  Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.
•  Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular.
•  Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards.
•  Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways.
•  Assist selection missions by resettlement countries to the region/country operations.
•  Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways.
•  Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices.
•  Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS.
•  Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR.
•  Assist in the production of uptodate and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region's performance in meeting resettlement targets, challenges and responses.
•  Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy.
•  Contribute to comprehensive protection and solutions strategies in the country operation or region.

For jobs in the Regional Bureaux only:

•  Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways.
•  Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance.
•  Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities.
•  Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and nongovernmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters.
•  Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region.
•  Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications.
•  Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required.
•  Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.
•  Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
•  Perform other related duties as required.

Minimum Qualifications

• Years of Experience / Degree Level
• For P3/NOC  6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

• Political Science;
• Social Sciences;
• International Law;
• Law;
• International Public Law;
• International Refugee Law;
• International Human Rights Law;
• Refugee and Forced Migration International Relations; or other relevant field.

Certificates and/or Licenses

• Protection Learning Programme; RSD Resettlement Learning Programme; MLP;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work, of which 2 years in an international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context.
• Desirable
• Sound understanding and ability to implement UNHCR's policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multicultural environment. Knowledge of additional UN languages.

Functional Skills

• DMDatabase Management
• PRRefugee Resettlement programs
• PRResettlement AntiFraud Policy and Procedures
• PRMixed migratory movement management
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Duties
Coordination and Partnership

•  Assist in the coordination of public health, reproductive health, nutrition and HIV activities within the Area of Responsibility (AOR) in support of the government's responses and in conjunction with other UN agencies, nongovernmental organisations (NGOs) and other partners, including development actors to ensure delivery of public health and nutrition services to beneficiaries (POC and host community) meet UNHCR and /or nationally recognised and most uptodate standards and policies.
•  With support from the supervisor, support the Operation to define the level and scope of UNHCR's involvement in public health and nutrition responses in terms of overall and operational objectives during emergency situations and beyond.
•  In line with the Global Compact on Refugees work with governments and humanitarian and development partners to ensure a complementary approach to meet the health needs of POCs.
•  Represent UNHCR in health coordination and other meetings including intersectoral groups such as Technical Working Groups for MHPSS and nutrition.
•  Engage in relevant partnership fora, including in line with UNHCR's role as a UNAIDS cosponsor of the Joint Programme on AIDS and colead with WFP of the Division of Labour area of HIV in Humanitarian Settings.
•  Support operational collaboration with WFP including the implementation of Joint Assessment Missions and corresponding Joint Plans of Action in line with global commitments on targeting of assistance to meet basic needs and data sharing to support assistance distribution (in collaboration with programme and protection colleagues),
•  Support emergency responses to new refugee influxes or outbreaks or other situations in line with the Public Health Emergency Toolkit and UNHCR's Emergency Handbook and the SPHERE Handbook.

Strategic planning and development

•  Contribute to the implementation of UNHCR's Strategic Plan for Public Health and adaptation at country level.
•  Work with others in UNHCR to advocate for refugees, returnees and other POC's access to local public health, reproductive health (RH) and HIV, MHPSS and nutrition services (including food assistance where relevant) and lobby for inclusion of refugees, returnees and other POC as a specific group in government policies and plans related to health, RH and HIV as well as major donor programmes such as the Global Fund for HIV, TB and Malaria.
•  Contribute to public health strategies addressing known gaps in health and nutrition programming based on countryspecific needs assessments with due consideration to neonatal and maternal health care, TB and viral hepatitis, palliative care, health services for LGBTI individuals, health and protection services for persons selling sex and programming for persons with disabilities including access to assistive technologies and appropriate associated services.
•  Support the monitoring of country specific medium to long term inclusion plans in support of the Ministry of Health and other relevant Ministries (e.g. Social Welfare) and in partnership with development and other actors.
•  Work with stakeholders, including UN agencies, NGOs, Ministries of Health and academic institutions in the development of public health response plans associated with refugee movements (including in repatriation programmes).
•  Maintain and update contingency plans within the AOR for potential epidemics, refugee and returnee movements.

Technical integrity and risk mitigation

•  Update and disseminate standard practices on public health, MHPSS, nutrition, HIV and reproductive health among partners.
•  Support the prioritization of primary health care (including preventive, promotive, curative, rehabilitative and palliative care)
•  Monitor, in close coordination with other humanitarian actors, that health care services provided to POC are based on Ministry of Health, UNHCR and/or internationally recognized and most uptodate standards and policies.
•  Support the adaptation of UNHCR internal operating procedures to ensure they are in line with UNHCR and/or international standards and improve efficiency of programme activities; this includes  but is not limited to  referral health care, medicines and medical supplies procurement and management, medical resettlement and resettlement of persons with health needs, cashbased assistance for health care coverage and referral between units and intersectoral collaboration.
•  Monitor and support compliance with, and integrity of, all public health standard operating procedures in conjunction with Project Control and Programme staff and in line with delegated authorities, including flagging to senior managers when these are not in line with global guidance or not being followed.

Collaboration

•  Support linkages of public health to WASH programmes throughout all stages of the programme cycle including in outbreak preparedness and response, emergency responses to refugee influxes, WASH in health facilities, and menstrual hygiene management.
•  Support intersector collaboration throughout all stages of programme cycle between public health and nutrition with WASH, education, environment, shelter, and protection in order to promote synergies and maximise impact.
•  Assist with the review and analysis of relevant project proposals and budgetary submissions presented by UNHCR partners within the context of the UNHCR programming cycle.
•  Seek the diverse views of men, women, girls and boys, adolescents, youth, older persons, persons with disabilities and LGBTI in assessing needs, designing, implementing and monitoring responses in line with UNHCR's policy on age, gender and diversity mainstreaming.
•  Contribute to the implementation of the UNHCR Health Information System and other relevant data collection tools including the balanced scorecard, maternal and neonatal death audits, Health Access and Utilisation Survey and other corporate tools where relevant; support the analysis, interpretation and use of public health data.
•  Advocate for the inclusion of refugees and other POC in national surveys such as demographic and health surveys, multiindicator cluster surveys, AIDS indicator surveys including where possible a separate sample for refugees allowing for comparisons and trend analysis over time.
•  Support national health systems to disaggregate data by refugee and nationals in key areas based on country specific needs in line with the 2030 Agenda for Sustainable Development.
•  Assist in the monitoring of public health and nutrition programmes against standard UNHCR and international indicators, to ensure that programmes are evidencebased and implemented in a comprehensive and costeffective manner.
•  Support the planning, implementation, analysis, dissemination and use of nutritional surveys (Standardized Expanded Nutrition Surveys, SENS), healthrelated surveys and postdistribution monitoring exercises (in collaboration with WFP).
•  In line with policies for Accountability to Affected Populations (AAP) ensure POC have access to feedback and accountability mechanisms relating to public health and nutrition services including the collection and analysis of data on their satisfaction with regards to public health and nutrition services.
•  Draft regular sectoral reports and submit material for preparation of periodic project monitoring reports as required by the office at country level.
•  Provide timely updates to enable adequate reporting and briefings to donors and management.

Capacity Building

•  Support capacity strengthening of UNHCR and its implementing partners to address public health, nutrition, reproductive health, HIV, MHPSS programming in a coordinated, multisectoral way and disseminate relevant guidelines and information materials.
•  Undertake and/or support capacity building needs assessments of UNHCR staff and partners and develop approaches to address capacity gaps including identifying internal and external training opportunities.
•  Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

 Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P1/NOA  1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education

• Medicine, Medical Science, Medical Doctor, Nursing, Public Health or other relevant field.

Relevant Job Experience
Essential

• Knowledge of public health, reproductive health and nutrition. Good communicator with strong interpersonal and negotiations skills.

Desirable

• Additional qualifications in Nutrition and WASH and a thorough understanding of the linkages with public health and Food security. Ability to coordinate a range of diverse actors and activities to achieve a common objective in the area of Public Health.

Functional Skills

• MSMonitoring & Evaluation
• MDPublic Health Epidemiology
• MDReproductive Health
• MDCommunity Health  Health Data Collection/Analysis/Interpretation
• UNUNHCR's Mandate/Policy and Global Strategic Priorities
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

• The incumbent is closely supervised on issues concerning external relations and public information by the External Relations Officer or the Representative who gives regular guidance and advice to the incumbent. Advice and operational support may also be received from other senior staff and support units in a country office/ operation.
• External contacts are generally with a broad range of officials from national and international institutions, media or general public on matters of importance to the Organization.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

• Assist the management in dealing with the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.
• Assist in planning and organizing communications strategy that generates support for UNHCR s operations from external partners (e.g. the general public, governments, partners, the media, academia and persons of concern).
• Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions.
• Assist the management in disseminating information on UNHCR¿s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for persons of concern.
• Participate when requested in the inter-agency cooperation and communication strategies, initiatives and tools.
• Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
• Assist in the drafting of situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles.
• Assist in planning and organizing advertisements, exhibitions, training seminars, conferences, meetings, social events and other activities to promote a better understanding of UNHCR¿s activities and accomplishments by the general public and/or organized groups.
• Support the management of media relations by, inter alia, drafting responses to direct queries, draft press releases and organizing regular briefings and visits to country operations.
• Organize press briefings for external parties as required.
• Organize the distribution of UNHCR publications and the provision of materials to various institutions and individuals.
• Produce reports for donor agencies as required.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level

• For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education

• Political Sciences Social Sciences, International Relations
• Journalism Communication or other relevant field.
• (Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Not specified
Relevant Job Experience
Essential

• Excellent knowledge of local institution, politics and culture.

Desirable

• Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills

• IT-Computer Literacy
• IT-Web Content Management
• CO-Drafting and Documentation
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile
Operational Context:

• UNHCR has been providing protection and assistance to forcibly displaced and stateless people in Sudan for some 50 years. Prior to the start of the conflict in 2023, UNHCR had 17 offices in the country responsible for the implementation of its programmes across the country. Since April 2023, UNHCR has relocated its Representation Office to Port Sudan, established offices in Northern and Al-Jazirah State, is managing cross-border operations from Farchana, Chad and set up a supporting ‘Back-Office’ in Nairobi, Kenya. This position is based in Nairobi, Kenya.
• UNHCR works with 40 partners which include 14 international NGOs, nine national NGOs, 11 organizations led by refugees and IDPs and six government entities, namely the Commission for Refugees (COR), Forests National Corporation, State Ministry of Education, State Ministry of Health, State Ministry of Health and Social Development and Water, Environment and Sanitation Corporation.
• Under the inter-agency coordination framework for IDPs, UNHCR leads the Protection, Shelter/Non-Food Items and Site Management (Camp Coordination and Camp Management) Clusters in Sudan at national and sub-national level. UNHCR and the Commission for Refugees (COR) jointly lead and coordinate the refugee response in Sudan as co-chairs of the Refugee Consultation Forum (RCF). The forum brings together partners which provide protection and assistance to refugees in Sudan.

Desired Candidate Profile:

• Under the supervision of the Senior External Relations Officer, the incumbent of this position will be responsible for the drafting of funding proposals in line with UNHCRs global and country resource mobilisation strategy. S/he should have a proven track record in fundraising in complex humanitarian situations. Experience of working with government donors in the context of Sudan is an asset. The incumbent should possess strong technical knowledge including on results-based management approaches and the preparation of budgets and logical frameworks. Experience in UNHCR’s results-based management will be considered an asset. The incumbent should be able to draft a variety of documents such as talking points and briefing notes in a clear and succinct manner for various external audiences. S/he will have to organize high-level meetings and facilitate/accompany donor missions in Sudan, as needed.
• S/he should have advanced skills in organisation, attention to detail and have the ability to prioritize multiple tasks. An understanding of the inter-agency coordination structure in which the UN operates in Sudan are desirable. Experience in communications and social media engagement are similarly desirable to cover communications functions, if required. The incumbent may need to represent the Agency with professionalism and integrity and occasionally lead the team in the absence of his/her supervisor.
• Strong skills in MS Office applications are required in addition to strong analytical skills. A proven record of inter-personal and communication skills including the ability to foster team spirit are essential qualities to establish relationships with staff, many of whom are working remotely. Fluency in English is essential and working knowledge of Arabic desirable.
• The incumbent of the post has currently no supervisory functions, however, should possess managerial skills and competencies with a view to further develop leadership skills.

• Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices.
• They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.
• Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.
• Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.
• Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
Coordinate data and information management activities:

• Participate in the data and information management team and activities.
• Contribute to the design and implement data strategies and systems.
• Assist the data team and others communicate the status, value, and importance of data.
• Support the collection, storage, management and protection of data.
• Support consolidation of data systems, including the interoperability of operational data and systems.
• Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
• Support the coordination with HQ, external and regional partners on data and information management efforts
• Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
• Support data security, data protection and responsible data-sharing.

Support offices with data and information management:

• Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
• Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
• Provide technical and training support to operations.
• Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
• Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
• Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
• Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.

Undertake data and information management activities at the Global/Regional/Country level:

• Help consolidate data and information for country, regional and global analysis.
• Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
• Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
• Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
• Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
• Support the analysis of trends concerning changes at the outcome and impact levels.
• Develop information management products such as indicators, templates, maps and dashboards.
• Help ensure data is curated and stored in data registries and libraries in accordance with standards.
• Undertake geospatial and statistical analysis.
• Provide population movement tracking systems and other population data systems.
• Support web-based data portals.
• Support solutions for meeting 'communication with communities' information and data needs.

Work in close collaboration with:

• All staff to further data literacy and assist in interpretation the data.
• Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
• Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
• Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
• Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans.
• Protection staff on the design, implementation and analysis of protection and case monitoring systems.
• Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
• Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
• Senior management to understand and serve their information and knowledge needs.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level

• For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

• Social Science;
• Statistics
• Information Management;
• Physical Science;
• Economics;
• Data Science;
• Geography;
• GIS;
• Engineering;
• Demography;
• Computer Science; or other relevant field.

Certificates and/or Licenses

• Not specified

Relevant Job Experience
Essential

• Experience with data sharing, data management and data analysis to support policy formulation and implementation.

Desirable

• Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills

• DM-Data collection methodologies
• DM-Data Management
• DM-Database Design & Development
• DM-Data Collection and Analysis
• DM-Metadata Creation & Management
• IM-Statistics Analysis
• DM-Open Source Software & Data
• DM-Population census and econometrics
• DM-Protection Data Management Systems
• DM-ArcGIS (Geographic Information System)
• DM-Cartographic Skills
• SP-Design tools such as Global Positioning System (GPS)
• CL-Cluster Information Management Tools, Resources and Approaches
• PG-Needs Assessment and Response Analysis
• DM-Data governance, quality assurance and preservation
• DM-Data Interoperability
• DM-Data science methodologies
• DM-Development of and revision of data standards
• DM-Qualitative data analysis
• DM-Quantitative data analysis
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• The ideal candidate for this position should possess a strong background in information management and relevant work experience. Key responsibilities will include managing data from various sources across the region, creating and organizing data packages, and ensuring consistency and standardization of products and datasets.
• Additionally, the role will involve handling operational data, including generating analytical reports on UNHCR data, crafting reports, and designing dashboards. Given the dynamic nature of the region, adaptability and continuous innovation are essential. The candidate should demonstrate proficiency in analyzing statistical information, translating planning specifications into technical briefs, and compiling and analyzing diverse datasets. Knowledge of relational data theory and advanced Excel skills are necessary, along with the ability to articulate technical requirements and operating procedures.
• Experience with software such as ArcGIS, Illustrator, InDesign, R, Power BI, and SQL Server is preferred, while familiarity with HTML, PHP, ASP, and/or Java, as well as web design and software development experience, would be advantageous.

• The Associate Supply Officer supports all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance and warehousing management within the Area of Responsibility (AoR). The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office.
• The incumbent is normally supervised by the (Senior) Supply Officer or other senior staff with supply oversight function who defines the objectives and provides general guidance. S/he will also refer to UNHCR manuals and relevant policy papers. The incumbent normally supervises some staff and/or AWF.
• In Bureaus and country operations s/he maintains regular contacts on working level with other UN agencies, UNHCR Partners, NGOs, government partners and commercial contractors in the area of operation.
• S/he will support effective supply chain that enables the office to meet the needs of persons of concerns as well as timely delivery of quality goods and services to persons of concern. Further, the incumbent will assist in the maintenance of a supply chain infrastructure that is robust and flexible enough to accommodate the needs of the operation and that enables timely emergency responses, along with effective partners to support supply activities.
• The Associate Supply Officer maintains impartial, ethical and customer-oriented relations with suppliers and Partner organizations; exchanges information with counterparts in other UN agencies, and International Organisations within the limits established by UN /UNHCR Procurements Rules and assists with joint procurement actions if, as and whenever necessary.
• The incumbent will support the coordination of the delivery of assistance from the regional warehouse, if applicable. S/he will liaise with SMS staff who manage the Global Stockpiles and who manage the Global Asset and Fleet Management, if and as required and if applicable.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Support all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management, as applicable.
• Support the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
• Identify partners for supply chain projects based on objectives, priorities, strengths and resources of the UNHCR Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities and other partners as applicable.
• Ensure accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
• Manage the vendor related processes including identification, assessment and selection of vendors based on their capability for delivering commodities and services. Ensure vendor and item master databases are up to date.
• Oversee tender processes and manage the preparation of proposals for award of contracts to the relevant CoCs.
• Ensure the quality standards for commodities and services are respected by vendors in relation to the needs of the location and tender/purchase specifications.
• Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems.
• Apply UNHCR's sourcing and procurement strategy when planning for purchase of important commodities and services.
• Ensure timely customs clearance of consignments and establishment & maintenance of warehousing according to "best practices" and UNHCR rules and regulations.
• Manage an efficient system for the release, and redeployment of goods.
• Oversee and coordinate as required the release and transportation and of relief and other non-food items.
• Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making
• Implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
• Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
• Disseminate, promote commitment to and monitor compliance with UNHCR's global policies, standards and guidance on supply chain management.
• Support effective information flow in the supply chain and adapt process and documents to the prevailing environment.

In the Regional Bureaux:

• Support Country Operations in implementing supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented particularly in emergency context.
• Assist country operations achieving full compliance with rules & regulations in all supply activities.
• Track the progress of specific periodic operations and provide guidance that ensures timely implementation.
• Facilitate training of supply staff and assist in coaching and advising individuals or Supply teams as requested.
• Track global Supply KPIs for the region and devise regional ones as required.
• Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, and year-end accounts closure procedures and ensure that they are implemented throughout the region and provide relevant reports to senior managers.
• Support the analysis of country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
• Support the country needs assessment plans and assist in combining them into regional procurement plans and monitor their timely implementation and changes based on operational needs.

In the Country Operations:

• Adapt standard supply chain structures to the local environment that are consistent with the operational needs.
• Assist the office should they need additional office space or extensions to their office leases, lease hold improvements or other construction. Carry out the procurement aspect of the establishment of office leases or extensions.
• Assist in the coordination with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
• Support the establishment and maintenance of an efficient and skilled workforce that is capable of supporting on-going operations.
• Support the identification of partners for supply chain projects based on objectives, priorities, strengths and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Implement effective asset and fleet management that regularly monitors the asset/fleet pool, increases efficiency safeguards the investment of the organisation.
• Support the coordination activities of Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures.
• Maintain an up-to-date overview of the location's supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
• Depending on the size of the operation act as ex-officio in the LCC Review and clear procurement cases for the relevant procurement authority.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level

• For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

• Supply Chain Management; Business Administration; International Commerce; Engineering;
• or other relevant field.
• Certificates and/or Licenses
• Certificate from Chartered Institute of Purchasing & Supplies, e.g. CFIPS, CMIPS, MCIPS;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• Proficient knowledge of logistics/supply systems with proven experience at previous work positions, preferably UN. Good working knowledge and experience in handling contract issues in the context of UN policies and standards. Experience in contract negotiations; ability to provide technical guidance to subordinate staff; ability to plan and organise work assignments, often under close deadlines. Proven ability to deal with multiple tasks with speed, in a courteous and service oriented manner.

Desirable

• Database management skills and experience and working knowledge of ERP systems, ideally of UNHCR's MSRP Supply Chain Module would be an advantage. Strong interpersonal and negotiation skills to deal with persons of different cultural and educational backgrounds. Technical knowledge of types of services, supplies and goods purchased by UNHCR for Headquarters, Regional and Field Offices would be an advantage. Relevant training, such as CIPS, or other public procurement trainings. Knowledge of UN and UNHCR Financial Regulations and Rules relating to procurement and UNHCR Chapter 8. Aviation services knowledge for movements of goods/passengers. Proven ability to manage a team.

Functional Skills

• SC-PeopleSoft Supply Chain Management
• SC-Supply Planning
• SC-Warehouse Management
• SC-Asset Management
• SC-Fleet Management
• UN-UN/UNHCR Administrative Rules, Regulations and Procedures
• SC-UN/UNHCR Procurement Rules and Procedures
• IT-Computer Literacy
• SC-Customs clearance
• SC-Logistics
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• Solid knowledge and working experience (preferably within the UN) in logistics/supply processes.
• Strong analytical and communication skills (both written and oral).
• Working knowledge (at least at the intermediate level) of Power BI and/or Excel.
• Ability to deal with multiple tasks in an efficient and timely manner.
• Working knowledge of database management and ERP systems, ideally of UNHCR’s ERP Cloud system, will be an advantage.

Occupational Safety and Health Considerations:
Nature of Position:

• The Associate Supply Officer (NoB) will work at the regional office of the East, Horn of Africa, and the Great Lakes (EHAGL) Bureau and will report directly to the Senior Supply Coordinator.
• The incumbent will be primarily responsible for oversight, compliance, data extraction and analysis, reporting and capacity building within the Supply Chain function along with supporting other general activities, such as planning, sourcing, transport, shipping, customs clearance, and warehousing management.
• Data management: The incumbent will extract, consolidate, and analyze data associated with procurement, submissions to Committees on Contracts, and warehouse flows. Accordingly, the position requires working knowledge of Power BI and/or Excel and knowledge of database management and ERP systems (preferably within the UN). In addition, the incumbent will monitor the quality and accuracy of supply chain-related data in relevant business systems and assist in decision-making.
• Monitoring and support for country operations: Under the leadership of the Senior management in the RB, the incumbent will develop a template for monthly input on the supply function from the countries in EHAGL, as well as will ensure accurate and comprehensive records on supply activities both periodically and on request. As part of this, the incumbent will track regional KPIs, assist with evaluating the performance of the Supply Functions in the country operations, help to identify errors, inconsistencies, and areas of non-compliance, and guide the country operations in achieving full compliance with rules & regulations in all supply activities. Accordingly, solid knowledge and working experience in logistics/supply processes is required.
• Capacity building: The incumbent will facilitate training for supply staff and assist in coaching and advising individuals or Supply teams as requested. S/he will also identify functional weak areas in need of improvement and liaise with SMS functional experts and staff from the Global Learning and Development Center (GLDC) to address Supply areas to propose how the Bureau can strengthen such areas.
• Market assessment: The incumbent will assist with regional market assessments aiming to identify vendors with production capabilities within EHAGL that potentially could produce UNHCR Core Relief Items. S/he will develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities, and other partners as applicable. Accordingly, strong communication skills are required. Additionally, the incumbent will disseminate knowledge and promote commitment to UNHCR's global policies, standards, and guidance on supply chain management.
• Strategic guidance: Finally, in cooperation with the Senior Procurement Officer, the incumbent will assist in obtaining, consolidating, and analyzing procurement plans from the Regional Bureau country operations and make recommendations on strategic direction. For this, the incumbent is required to have strong analytical skills.
• As part of the support and monitoring of the region, the incumbent is expected to deploy on missions to the country offices.

Living and Working Conditions:

• Despite the security concerns mentioned below, Nairobi is a good duty station for families. It has good medical facilities. Recreational facilities, schools and hotels are of international standards.
• Sufficient housing is available, as well as good banking facilities, unlimited access to communication means, such as internet, telephone etc.
• There is no malaria in Nairobi, but cholera, malaria and yellow fever occur in other parts of Kenya.
• Security Considerations
• Nairobi is in UN security level 6, but politically instigated demonstrations and riots may occur at any time.
• General crime in Nairobi is high and like many other large cities. A high sense of vigilance and alertness is required.

Skills
Additional Qualifications

• Analytical Support, Database Applications, IT-Computer Literacy, Microsoft Excel, Microsoft Power Business Intelligence (BI), SC-Asset Management, SC-Customs clearance, SC-Fleet Management, SC-Logistics, SC-PeopleSoft Supply Chain Management, SC-Supply Planning, SC-UN/UNHCR Procurement Rules and Procedures, SC-Warehouse Management, UN-UN/UNHCR Administrative Rules, Regulations and Procedures

Education

• Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Engineering, Bachelor of Arts (BA): Logistics, Bachelor of Arts (BA): Marketing, Bachelor of Arts (BA): Mathematics

Task description
Within the delegated authority and under the supervision of Head of Sub Office or his/her designated mandated representative(s), the UN Volunteer Associate Information Management Officer will:

• Support data collection through the UNHCR Corporate registration tool, proGres v4;
• Where indispensable, design/develop supplementary data collection tools/templates that are in synchrony or compatible with the corporate tool;
• Monitor data-related activities, information systems including data synchronization;
• Support the registration of PoCs including enrollment in BIMS;
• Administer/trouble shoot applications and field server machines and/or related devices;
• Monitor PRIMES user management, user accounts, and access permissions;
• Closely monitor to ensure quality data collection, data accuracy and consistency;
• Analyze data and produce various standard reports and dynamic dashboards;
• Produce statistical reports for various units aimed at evidenced-based decision making;
• Assist with capacity building on the use of new tools/templates on mobile devices i.e., tablets, smartphones, etc., developed for specific purposes based on need and conduct other IMO related trainings;
• Assist with configuration of data tools as appropriate;
• Conduct data clean up and related activities to ensure data credibility;
• Assist with the production of maps to facilitate operational activities including volrep;
• Assist with data transfer from Dadaab Business Unit to destination country units;
• Support in creating assistance plans and generate manifest for Global Distribution Tool (GDT);
• Prepare monthly statistical reports/dashboards for the Dadaab Operation;
• Undertake other duties/responsibilities that may be assigned by Supervisor or snr. management.

Eligibility criteria

Age

• 27 - 80

Nationality

• Candidate must be a national of a country other than the country of assignment.

Requirements
Required experience

• 3 years of experience in data or statistical field, 2 years in international context, 2 years in humanitarian or development situation;
• Experience with data sharing, data management and data analysis to support policy formulation and implementation;
• Excellent oral and written skills; good drafting/reporting skills;
• Excellent inter-personal skills, culturally and socially sensitive; ability to work inclusively and collaboratively with a range of staff including from various units;
• Organizational commitment
• Ability to work and adapt professionally and effectively in a challenging environment;
• Ability to work effectively in a multi-cultural team of international and national staff;
• Solid computer literacy, including proficiency in various MS Office applications (EXCEL, WORD, etc.), email, internet;
• Familiarity with database management; office technology equipment;
• Self-motivated, ability to work with minimum supervision and tight deadlines;
• Sound security and situational awareness

Area(s) of expertise

• Information technology, Engineering and construction , Development programmes

Languages

• English, Level: Fluent, Required

Required education level

• Bachelor degree or equivalent in Social Science, Information Management, Physical Science, Economics, Data Science, Law, GIS, Philosophy, Engineering, History, Computer Science, International Development or other relevant field

Competencies and values

• Professionalism
• Integrity.
• Teamwork and respect for diversity.
• Commitment to continuous learning.
• Planning and organizing
• Communication
• Flexibility.
• Genuine commitment towards the principle of voluntary engagement.

• The Human Resources Associate supports the UNHCR's People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR's Human Resources acts as a strategic partner to the organization, enabling a people-centric culture.
• The Human Resources Associate provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care in the area of responsibility (AOR). The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential.
• The Human Resources Associate is usually supervised by the Associate HR Officer, HR Officer or another HR or admin staff. This position can be located in a Country Operation, Multi-Country Office, Regional Bureau or Headquarters. The Human Resources Associate may supervise General Service staff. The supervisor provides the incumbent with regular guidance. The incumbent works quite independently on regular assignments with an oversight from the supervisor, assisting him/her in personnel administration and other HR related matters.
• The incumbent may maintain a direct working relationship with a number of units within the Division of Human Resources (DHR).
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
Human Resources Operational Support:

• Implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks. This may include.
• Administration of recruitment, assignment and separation of local staff in the AOR, in accordance with UN/UNHCR rules and procedures.
• Update of personnel records in the Office, including MSRP entries into HR module where required.
• Assisting with recruitment and other procedures related to affiliate workforce, including MSRP entriesinto MSRP where required
• Contribution to workforce planning activities.
• Provision of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance.
• Enforce compliance with UNHCR's Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.

Assignments and Talent Acquisition:

• Participate in the recruitment of local staff including the issuance of vacancy notices and arranging for required tests and interviews, and preparation of submissions for the review by the Assignments Committee (AC).
• Assist in organizing outreach campaigns to attract diverse applicants.
• Advice to staff and contribution to an inclusive work environment.
• Build dialog and outreach with the workforce; answer questions, and provide information to staff as to where to go for help or ask questions.
• Track and report on recruitment and assignments activities.

Advise staff members and affiliate workforce on their rights, obligations, benefits and entitlements.

• Be proactive in identifying issues, themes and patterns affecting the workforce's health and welfare, including sexual harassment and abuse of authority.
• Assist in the provision of on-boarding, induction, re-integration into the workplace and off-boarding to colleagues.
• Assistance in implementation of HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.

Duty of Care:

• Assist in the security and medical evacuations of UNHCR personnel. Maintain daily tracking record of staff and families to provide accurate information in case of emergency.
• Administer UNHCR medical insurance plan for locally recruited staff.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level

• For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

• N / A

Certificates and/or Licenses

• Business Administration, Office Management, Human Resources Management or related field.
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• Experience working in Human Resources. Knowledge of general HR policies, processes and systems.

Desirable

• Experience in HR information technology systems and tools. Experience working with the United Nations. Experience working in a multi-cultural setting.

Functional Skills

• UN-UN/UNHCR Administrative Rules, Regulations and Procedures
• IT-Computer Literacy
• HR-Local mass recruitment
• HR-Talent Development and Nurturing
• HR-Employee Relationship Management
• SO-Learning Agility
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• The ideal candidate should have experience working in Human Resources Management in UNHCR/UN or a large humanitarian international NGO. A solid understanding of the UN staff rules and other Human Resources Management, tasks, policies and procedures, ability to use MS office and other common HRIS such as Oracle and Workday are an added advantage.
• Demonstrated ability to work as part of a diverse team, and experience handling employee welfare and health insurance schemes and service providers is an added advantage. Previous experience supporting staff in high-risk field locations is desirable.
• The candidate should be able to multitask, possess strong communication, and great interpersonal skills, able to offer remote support over the phone and other information and communication media.
• The incumbent for this position should be able to remain calm under stressful environments and demonstrate a high degree of organizational and cultural awareness, hold the highest level of discretion and tact while dealing with confidential information. Knowledge of filing and information organization is an asset