Digital Divide Data Kenya Careers

What are we looking for?

• We are seeking a skilled and experienced Finance Manager to join our team in Nairobi, Kenya. The successful candidate will be responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, organization culture, performance management, training and development, employee relations, and compensation.

Job Description

• Oversee the end-to-end financial operations of the company in line with DDD's strategic goals and social mission.
• Build strong internal control processes by ensuring proper approvals and documentation of expenses
• Oversee DDD’s clients' inquiries regarding billing issues and investigate and resolve any irregularities
• Oversee Ventures’s AR collection
• Ensure Tax compliance and that all returns are filed on time to avoid penalties
• Ensure compliance with financial regulations and standards.
• Perform financial management duties including generating financial data (financial statements, cash flow analyses, and forecasts), compiling and submitting reports, analyzing trends
• Participate in decision-making processes concerning company strategies and operations by advising senior executives on the financial implications of business decisions.
• Implement robust financial management frameworks, processes, and systems
• Develop and manage annual budgets and forecasts in collaboration with the country head.
•  Assessing the financial health of the company by analyzing the company's financial performance and pinpointing areas for potential improvement.
• Fixed assets management and management of cash and other current assets/prudent utilization of funds

Qualifications

• A minimum of a bachelor’s degree in finance, Accounting, or a related field. A master's degree or professional qualification (such as CPA or CFA) is preferred.
• A minimum of 10 years of experience in an accounting and finance role, with at least 3 years in a leadership position.
• Experience with financial management within the tech or digital industry is preferred.
• Proficiency in financial software and advanced skills in Excel.
• Strong knowledge of financial regulations and accounting processes.
• Outstanding strategic planning skills and the ability to balance short-term needs with long-term goals.
• Excellent communication skills, both written and verbal.
• Added advantage: Knowledge of NetSuite

Purpose of the role

• This position's main jobs are to maintain information technology strategies by managing staff; researching and implementing technological strategic solutions. The Manager of IT will play a key role in advising and assisting the management team.

Job Description

Deliver on-time and uninterrupted IT performance:

• Has full responsibility of IT operations on daily and regular basis.
• Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
• Optimize DDD existing IT best practices and drive IT process improvements
• Take ownership and leadership around IT infrastructure and security, business continuity and disaster recovery.
• Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

• Plan, Monitor, manage and lead IT department including hiring, budgeting, cost controlling, on the job training, coaching, motivating and managing people’s performance.
• Create environment in IT department where people are engaged and open.

Lead by example

• Provide leadership and maintain company culture and values, ethical and legal practices and service levels.

Collaborate and Partner with other functions:

• Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
• Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
• Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
• Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
• Manage the organization’s help desk
• Work closely with Finance Department in updating PPE and tracking IT licenses.
• Support marketing in handling donated IT equipment and software.
• Control major facility components such as generators and fire suppression equipment.

Qualifications

• Bachelor’s degree in some form of Computer Engineering discipline
• Extensive knowledge of IT systems  required, CCNA is a plus
• Minimum 5 years experience in IT department
• Management skills in delegation, follow-up, monitoring, and evaluation of the IT department
• Very good interpersonal skills
• Good written and spoken English
• Able to work under pressure
• Be a ‘change agent’ in using technology, tools, and processes to increase competitive advantages.
• Should have a strong understanding of IT infrastructure,      Configurations, and VPN. load balancing
• Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure of switches/routers. Understanding for implementing effecting load balancing, understanding of VM and remote monitoring.
• Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.

Preferable Attributes:

• 3+ years in an IT managerial role in an IT Company or any form of Business Processing Outsourcing environment.
• Experience or any in interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
• Knowledge of solution development through software and/or automation is a plus.
• Be passionate about social business

Purpose of the role

• The Linguist performs quality translation, copy edit tasks, and on-demand video tasks, and ensures that the work is performed at a satisfactorily high standard within the specified deadlines and quality level; ensures that the Language Process is being followed when executing all tasks.

Job Description

• Performing on-demand translation tasks 
• Performing transcreation/translation/post-editing tasks 
• Performing other translation-related admin tasks 
• Managing project-related queries
• Preparing, managing, and maintaining the language materials (including glossaries, Style Guides, and work instruction) up to quality standards and up to date
• Interacting with clients on linguistic matters as required
• Ensuring good interaction among team members and resolving questions on terminology and language matters
• Participating in the development of new and improved working processes
• Arbitrations/ RCA & LQE feedback (helping the team with filing arbitrations)
• Achieving the goals set by the Swahili/ Hausa Team Lead

Qualifications

• University degree in Linguist/Applied Languages.
• Fluent in Swahili (native level), both written and spoken, and fluent in English, both written and spoken.
• Being experienced as a translator in Mobile Apps, Search Engines, IT Consumer Products, Entertainment, Marketing, Software UI, and Websites is a plus.
• Excellent feel for language (source/target).
• Knowledge of terminology in the following subject matters IT consumer products, social media, and entertainment.
• Thorough understanding of the localization process.
• The excellent user experience of standard software, such as Windows and Office applications and standard CAT tools (e.g. SDL Studio, XTM).
• Ability to learn new localization tools and applications quickly.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and translators.

Other Skills

• Ability to work with tight deadlines.
• Excellent interpersonal, written, and verbal communication skills.
• Ability and willingness to train/teach others and pass on knowledge.
• Ability to work within a remote team.

Job Description
Annotation and Utterance

• Intent Detection tasks: Given a particular intent e.g “change pin” in a banking domain, the annotator should come up with sentences that describe the intent or action “change pin”. Several intents would be provided in several domains like tourism, banking, health e.t.c.
• Slot Filling Tasks: This includes extracting from the utterance the correct argument value for the slots of the intent. Basically identifying spans of words in an utterance that correspond to certain parameters (i.e., slots) of a user request/query.

Qualifications
Education Qualifications

• Bachelor's Degree or Diploma in Linguistics, Computational linguistics, or computer science.
• Basic knowledge of computer systems and technologies

Preferred Skillset

• Must be fluent in at least two languages -  language of the source (e.g English/French) and target language. The target language should be one of the following: Amharic, Ewe, Hausa, Igbo, Kinyarwanda, Lingala, Luganda, Oromo, Sesotho, Shona, Swahili, Twi, Wolof, isiXhosa, Yoruba, or isiZulu.
• Must have prior experience doing annotation work e.g named entity recognition or sentiment classification.
• Writing, and good communication skills

Purpose of the role

• This position's main jobs are to maintain information technology strategies by managing staff; researching and implementing technological strategic solutions. The Manager of IT will play a key role in advising and assisting the management team.

Job Description
Deliver on-time and uninterrupted IT performance:

• Has full responsibility of IT operations on daily and regular basis.
• Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
• Optimize DDD existing IT best practices and drive IT process improvements
• Take ownership and leadership around IT infrastructure and security, business continuity and disaster recovery.
• Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

• Plan, Monitor, manage and lead IT department including hiring, budgeting, cost controlling, on the job training, coaching, motivating and managing people’s performance.
• Create environment in IT department where people are engaged and open.

Lead by example

• Provide leadership and maintain company culture and values, ethical and legal practices and service levels.

Collaborate and Partner with other functions:

• Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
• Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
• Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
• Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
• Manage the organization’s help desk
• Work closely with Finance Department in updating PPE and tracking IT licenses.
• Support marketing in handling donated IT equipment and software.
• Control major facility components such as generators and fire suppression equipment.

Qualifications

• Bachelor’s degree in some form of Computer Engineering discipline
• Extensive knowledge of IT systems  required, CCNA is a plus
• Minimum 7 years experience leading IT department
• Management skills in delegation, follow-up, monitoring, and evaluation of the IT department
• Very good interpersonal skills
• Good written and spoken English
• Able to work under pressure
• Be a ‘change agent’ in using technology, tools, and processes to increase competitive advantages.
• Should have a strong understanding of IT infrastructure,      Configurations, and VPN. load balancing
• Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure of switches/routers. Understanding for implementing effecting load balancing, understanding of VM and remote monitoring.
• Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.

Preferable Attributes:

• 1+ years in IT managerial role in IT Company or any form of Business Processing Outsourcing environment.
• Experience or has any in interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
• Knowledge on solution development through software and/or automation is a plus.
• Be passionate in social business

Purpose of the role

• Join our team and make a meaningful impact in rural Kenya! We are recruiting passionate field managers for a project focused on selling and distributing affordable reading glasses to rural communities in Kenya. Through household door-to-door visits and community eye camps, you will help bring improved vision and essential eyewear to underserved communities in Narok, Bomet and Kiambu counties.

Job Description

• Team Management:
  • Recruit, train, and develop a team of 10-15 sales agents specializing in selling reading glasses.
  • Set clear performance expectations and targets for the sales team.
  • Motivate and inspire the team to achieve their sales goals.
  • Provide regular coaching and performance feedback to enhance individual and team performance.
  • Conduct performance evaluations and implement necessary corrective actions when needed.
  • Foster a positive team culture and promote teamwork and collaboration.
• Sales Strategy and Planning:
  • Carry out awareness for the entry and distribution for the reading glasses. Organizing and mobilizing village elder meetings ( village entries)
  • Mobilizing eye camps on favorable days such as market days or other activities that bring members of the community together.
  • Creating awareness in community self-help groups, religious gatherings or other social gatherings.
  • Monitor already set targets and create action plans to achieve them.
  • Monitor areas of improvement and adjust strategy accordingly.
• Sales Operations:
  • Plan and organize sales activities, including scheduling visits to rural communities.
  • Ensure timely, efficient and effective distribution of reading glasses to sales agents in the team.
  • Monitor inventory levels and coordinate with the supply chain to ensure product availability.
  • Keep track of sales records and carry out daily reconciliations on sales numbers and product levels.
  • Conduct regular field visits to provide on-the-job training, support, and guidance.
  • Daily monitoring of sales activities, track performance, and generate reports for management review.
  • Identify sales opportunities and potential partnerships with local organizations( schools, dispensaries, local chief-offices or other businesses)
• Customer Relationship Management:
  • Gather customer feedback and insights to improve product delivery
  • Identify customer needs and recommend appropriate reading glasses solutions.
  • Conduct customer awareness campaigns and educational programs on the importance of eye health.
• Reporting and Analysis:
  • Prepare daily sales reports, including sales performance per sales agent
  • Provide insights and recommendations to senior management for strategic decision-making.
  • Monitor and evaluate the effectiveness of sales strategies and initiatives.
  • Utilize tools or systems provided to track and manage customer information and sales activities.
• Compliance and Ethics:
  • Ensure compliance with company policies, procedures, and ethical standards.
  • Educate and train the sales team on ethical selling practices.
  • Monitor and enforce adherence to legal and regulatory requirements.
  • Maintain confidentiality of sensitive customer and company information.

Qualifications

• Diploma level education
• Proven experience as a Field Manager or fieldwork experience.
• Ability to speak a local dialect in the mentioned Counties
• Exceptional verbal and written communication skills.
• Capacity to build a relationship with leaders and stakeholders in the community (county health leads, chiefs, school heads, etc)
• Ability to recruit and manage a team of sales agents
• Strong organization and analytical skills.
• Exceptional customer service skills.
• Negotiation and sales skills.
• Proficiency in Microsoft Office tools.
• A keen eye on details for accuracy.
• Good time management skills.

Purpose of the role

• We are currently seeking a skilled and experienced Finance Manager to join our team in Nairobi, Kenya. The successful candidate will be responsible for the overall financial strategy of DDD Kenya. Duties cover the full spectrum of finance operations, budgeting and forecasting, preparation of management accounts, cash flow management and auditing. This role involves liaising with departments across the business lines, guiding senior executives in making sound business decisions in the long and short term.

Job Description

• Oversee the financial operations of the company in line with our strategic goals and social mission.
• Prepare and present financial reports, including monthly/quarterly financial statements, cash flow analyses, and forecasts.
• Participate in decision-making processes concerning company strategies and operations, advising on the financial implications of business decisions.
• Implement robust financial management frameworks, processes, and systems.
• Ensure compliance with financial regulations and standards.
• Develop and manage budgets in collaboration with department heads.
• Work closely with the management team to optimize financial performance and strategic position.
• Analyse the company's financial performance and pinpoint areas for potential improvement.
• Provide insightful information and expectations to senior executives to aid in long-term and short-term decision-making.

Qualifications

• A minimum of a bachelor’s degree in finance, Accounting, or a related field. A master's degree or professional qualification (such as CPA or CFA) is preferred.
• A minimum of 5 years of experience in a finance role, with at least 2 years in a leadership position.
• Experience with financial management within the tech or digital industry is preferred.
• Proficiency in financial software and advanced skills in Excel.
• Strong knowledge of financial regulations and accounting processes.
• Outstanding strategic planning skills and the ability to balance short-term needs with long-term goals.
• Excellent communication skills, both written and verbal.

Job Description

•  Develop, test, and maintain always-on and secure front-end and back-end systems 
•  Debug and troubleshoot issues as they arise in production environments. 
•  Write unit tests and support software testing and quality assurance processes to ensure high-quality deliverables 
•  Review problem tickets and prescribe technical fixes in a timely manner 
•  Contribute to the enhancement of the software engineering processes, practices and standards

Qualifications

•  BSc. In Computer Science, Software Engineering, or a related IT Field or equivalent professional experience 
•  Strong technical skills including understanding secure software development principles and practices. 
•  Strong problem-solving skills and attention to detail 
•  Excellent communication and teamwork skills 
•  Solid foundation in web technologies such as HTML, CSS, and JavaScript  Experience / Exposure to Python and JavaScript 
•  Proficiency in Vuejs and React js 
•  Experience / Exposure to Python web frameworks I.e. FastAPI, Flask, and Django

Purpose of the role

We are seeking a highly motivated and experienced Impact Manager to join our team in Nairobi, Kenya. As an Impact Manager; you will be responsible for developing, implementing, and monitoring our impact strategy, ensuring that our social objectives align with our business goals. The successful candidate will have a passion for social impact, strong analytical skills, and a proven track record of managing social programs.

Job Description

• Develop and implement a comprehensive impact strategy to maximize and scale our social and environmental impact, in line with DDD's mission and vision.
• Design and execute monitoring and evaluation frameworks to measure the effectiveness of our programs and their alignment with our social objectives.
• Collaborate with internal and external stakeholders to develop and implement innovative solutions that address the needs of our beneficiaries and contribute to the growth of the organization.
• Manage relationships with key partners, including NGOs, government agencies, and donors, to build strategic alliances and explore new opportunities for collaboration.
• Prepare regular reports on program performance and impact for senior management, the Board of Directors, and other stakeholders.
• Develop and manage budgets for social impact programs and initiatives.
• Lead and support a team of impact professionals, providing mentorship and guidance to ensure their professional development and growth.
• Represent DDD at conferences, workshops, and other events to raise awareness of our social impact initiatives and share best practices.
• Support and assist senior management on fundraising activities.
• Perform any other tasks as required by management

Qualifications

• Bachelor's degree in Social Sciences, International Development, or a related field
• A minimum of 5 years of experience in social impact, program management, or a related field, with a focus on digital inclusion, youth empowerment, or community development.
• Proven experience in designing, implementing, and evaluating social impact programs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with a proven ability to engage with diverse stakeholders.
• Demonstrated ability to work independently and collaboratively within a fast-paced, dynamic environment.
• Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Fluency in English; knowledge of Swahili or other local languages is a plus.